Animal Medical Center of Crystal Lake Crystal Lake, Illinois

Dr. Lovell was in the day I was there and even though I confused my appointment time they were kind enough to squeeze me in. Very professional.

Alway a great experience for our pups.

My husband & I have been using this Vet for more than 25 years. It was formerly owned by Dr. Chamberlin whom we loved. When Dr. Wyatt took over this practice we immediate saw a difference in how we were accommodated. Dr. Chamberlin wasn’t even out of the office completely when negative changes started. From then on there have been many situations. It started when they charged my debt card twice and emptied my bank account on a holiday weekend. They blamed it on the machine. After that just a battery of issues with my dog’s medication. I’d have to call on one day of the or another depending on who I spoke with. I was then told to get her meds through Chewy. That was a nightmare because they were only sending one time approval instead of giving refills. So every time I needed my dog’s medication I’d have to call them and say I need the refills because we ordered twice a month. It would take days to complete this process. By then my dog was overdue on her meds. This would happen all the time because they would say they put refills on the script, but did not. Last week they failed to give me my dog’s script for one of her meds that I get at Walgreens. I had to go all the way back to their office from my Walgreens in Algonquin, when I got it and went to Walgreens, they failed to sign it and I was again on my way back to Crystal Lake. I don’t know why but our experience with this Vet has been very negative. If you choose this Vet I hope your experience is better than ours.

Excellent caring vet reasonable prices.

Dr lovell is the best.

My Yorkie was attacked by a Pitt today. He was dripping blood. I brought him there for they time ever and unannounced. They took him right away. Took great care of him. God bless them all. Very professional. Thank you

Great staff. Wonderful experience all around!

Dr George is very kind and compassionate.They are very busysosomegies hard to get an appointment but they'll always put you on their cancelation list , to try and get you in sooner.

Absolutely fantastic....Staff and Doctors are very professional

Everyone is very nice and considerate of owners and pets

Very kind and compassionate when explaining some sad news.

The staff was very nice. Took good care of my puppy and price was reasonable.

Awesome service and a willingness to answer even non-medical training questions. Would strongly recommend.

Very helpful staff. Reasonable prices.

We have a Rescue Rottie who makes examinations difficult. Dr Scott and his assistant were great at reading her temperament. He is a caring vet who knows how to communicate with both, people and animals!

They take good care of any animal I have taken here and very nice vets this is my primary vet and I love them

Very caring group. They have been supportive and attentive to our dogs for the past 20 years.

I’ve been holding a grudge for the last 9 months since my last visit. I had a dog who fell ill suddenly, my husband and I brought her in. Tests were run on her. She had an infection and enlarged heart. Was given antibiotics and was told her enlarged heart was no big deal. Nothing more was said about her heart. There was no guidance as to what we could do to prevent anything from happening to her. Fast forward a few weeks after that appointment, my dog got slightly excited. She dropped dead in our home. Called the office to dispose of her body. Not one ounce of compassion was given during the phone call. We arrived at the office and the vet tech or vet assistant that was there that night was concerned about payment right away. Again not an ounce of compassion. After we had to carry her dead body inside, we were told to just put her on the floor. There was no table of any sort that she could be laid on. Again not an ounce of compassion was given that night. We wanted to say our final goodbyes to her and the vet tech/assistant stood there and watched. She didn’t give us a moment alone with our dog. Fast forward again after I received my dog’s ashes and foot prints, I received an email saying the still had my dog’s blanket. Well I had her blanket at home with the rest of her belongings. There was a grieving family out there and yet they didn’t even know where this sentimental item belonged. I have repeatedly informed family and friends about this place. Not sure why my family was treated with such disgust. I hope in the future the staff there can find that ounce of compassion that we needed that night and give it to another family.

Our dog had stopped breathing one morning and we called the office right away (we had an appointment at 3pm). Barbara answered the phone and said we could take her to the emergency vet on Rakow or we could wait because at that time she was ok. We had decided we were gonna take her to Companion on Rakow and I called the vet back. Barbara asked if we could have her at the office in 15 minutes. We got her there asap. Dr. George had surgeries that morning and she made the decision to help our dog and not do her other surgeries because she wasn’t doing well. My mom and I are sitting in the parking lot and waiting for the call and Dr. George calls and explains that she may have a collapsed trachea and she wants to do Xrays and see if there were any lumps and such in that area. While we were waiting in the car Dr. George called us and said she’s gonna come home with some medications and that will help her. While she was talking to us Addison went into distress and they had to incubate her. She asked us to go home. We did. About an hour later we get a call and find out more of what’s going on. She recommended that she has further testing done and she go to Buffalo Grove. My family and I agreed that would be best. We went to see her at the vet and say our “byes” in case she didn’t survive on the trip there. Dr. George and her two techs transported her and she was breathing ok by the time they got to Buffalo Grove. If it wasn’t for her and seeing her first thing that morning she may not have lived that day. Thanks to Dr. George and her team we got another two weeks with Addison. We as a family are grateful for everything they did and how wonderful they are.

This has been our vet for our yorkie for more than a year. We have been beyond satisfied with the caring service she has received. From getting her spayed to well visits we have been informed and comforted by the wonderful staff. Even with the current circumstances there has been continuous care. Thank you

Our Australian Shepard was diagnosed with cancer the fall of 2018. We went through treatments with Dr George. She and her team were AMAZING through that process. Dottie went into remission, but the cancer came back just over a year later. We began another treatment plan under the guidance of Dr George and were able to enjoy our wonderful girl for another 3 months. The love and care of this professional and dedicated team gave us an additional 16 months total with our girl from when cancer first entered our lives. Words can never express our gratitude. If you love your pet, I assure you they will be in good hands with this office.

The service was excellent. From the staff setting up the appointment for my pet, taking a detailed current history, examined by Dr. George and then received thorough information. Dr. George followed up with test results and what steps needed to be done. Awesome ????

The nicest, kindest people work here. They are always upfront about everythjng, give you numerous options for treatments for your pets. Went above and beyond when we had to put our kitty down and were so kindhearted and sweet.

This place has shown that it cannot be trusted. I would not recommend this place to anyone. We took our 2 cats to this place to get vaccinated and to check on their health. They recommended to take a blood sample from one of our cats to address a concern we had. They said they would get back to us in one week with the results and they never did. We had to call them twice to get the results and they could never give us an answer or get a vet to talk to us. Eventually when I called complaining about their lack of professionalism, they said someone would call us back at the end of the day. This place is completely unprofessional and they didn’t care to follow up with us on the day they we had on schedule. It took them 2 weeks to get back to us with results of an exam that was done in 4 days!!!!!! We also took our cats to get a second boost of a vaccine and once we got there they charged us more for something they had previously said it was already paid for. I know exactly what was said to us, but they said it isn’t on the receipt and that we had to pay for it. I am very upset with how they dealt with everything. There are plenty of better options around the area.

We have been going here for over 6 years. We have a bulldog, & they tend to be stubborn. The staff & Dr. George are so perfect with her. We love when professionals speak to the "patient" first & then to us. They are caring, professional & don't try to do unnecessary procedures. I love the conservative approach before going to the next level of treatment. Addie actually gets excited when I tell her we are going to see her friend, Dr. George. I would recommend this medical center for your fur babies to anyone!

The staff is professional kind and patient. During this time of Covid19 restrictions the staff made every accommodation to ensure our comfort level with our cat during her procedure. We have been a long time customer. Over the years we have received the same consistent kind care for our pets.

Dr. Garr is the best!!!

Love these vets and so does my Golden, Murphy. So thorough and caring.

Absolutely wonderful, professional, caring staff!!! Love this place!

Dr. George and the entire staff is always competent, friendly and really care about your pet (Reba). I have been coming to this vet clinic since 1986 and have always been pleased with the services.