Memorial Pet Services Madison, Illinois

Only reason I'm not giving 5 stars is just because the paw prints weren't explained perfectly. I have a different last name I prefer to my legal; and I never even knew it would have a last name on it. Otherwise good kind service, just make sure to confirm over the phone what will be on it!

Thanks for everything you do and done!!! You helped during such a difficult time!! God Bless!!!

Losing a pet is so unbelievably hard, but the professionalism and compassion they provided us in such a difficult time made it easier to cope with. They were very accommodating. Our little guys ashes were returned to us in 24 hours with great care and a beautiful package that helped us grieve, but also gave us support and comfort. And today I received a handwritten and signed card from the staff saying a donation had been made in honor of our lost loved one.

Thank you so much for the compassion your staff showed me through the process. I did not get her name but she did not try to upsell me on anything. The ashes were ready the same day I dropped off my cat even though I was told 2-3 days for delivery. The paw print was perfect. I highly recommend this provider.

This place is incredible. They made every single thing about saying goodbye to our little lady easy...despite being one of the hardest experiences to go through. The staff was welcoming, caring and compassionate. The space itself is inviting and warm. They answer all of your questions...ALL of them. They allow you to take as long as needed to say your final farewell. They gently handle your furry loved one. I can't say enough good things about the kind people who work there and the services they provide. Truly grateful to them all.

My pet died yesterday and was referred to this company for cremation. Not only was the lady rude to me she charged me nearly $250.00 for my 3 pound pet to be cremated. I did pay this much was my childhood cats died. Definitely wouldn’t recommend and never will use again. Sincerely, dissatisfied customer

I am the Office Manager for the Cat Care Clinic and I can't tell you how appreciative and grateful I am for Memorial Pet Services. Their unconditional love for their clients speaks volumes. We use their services at the CCC and they not only are professional and caring stars for their clients, but for the clinics they manage. We are so for thankful for Memorial Pet Services! <3 ????

Truly wonderful people I can not possibly be happier in this sad time I and my bunny were treated with the up most respect and caring ❤ will definitely go back hopefully years in to the future ????

I was looking forward to having my dog returned to me along with the memorial paw prints I ordered. Due to a necropsy performed on my dog, Memorial Pet Services was unable to retrieve the exact prints I ordered. They went ahead anyway and incinerated my dog without contacting me beforehand about other options for memorial items. I only found out when I picked up my dog's ashes that they didn't give me my memorial pieces. Now I have my dog's ashes without the memorial pieces I needed and wanted to properly grieve and remember her by. Overall, this has been a terrible experience for me, a total disregard for the customer and a complete lack of compassion.

I was severely unprepared to deal with my cat's passing. When I called to ask my questions, the staff was incredibly sensitive and was able to answer all my questions. They were respectful and comforting. I was able to drop my cat off in the morning and was told he would be available in 24-48 hours and that they would hold him for me if I was unable to pick him up immediately. He was actually available later that afternoon. They did not try to up-sell me, and gave me all the time I needed for my last moments. His passing was difficult, but they did not make it harder and I'm so grateful for that. I didn't do much research beforehand on area prices, but I didn't feel the price was unfair. They included a cutting of his fur and a clay paw print in addition to the tin he was returned in. I would recommend their services, and will use them again - though hopefully I've got a while before I need it!

Amazingly kind and compassionate! Thank you for that!

I had to put down one of my fur babies a few weeks ago and while it is a sad process, I’m so glad we chose to go through Memorial Pet Services for his cremation. I know Bashy was is good hands with them.

We lost our Boxer very suddenly. Memorial pet services was absolutely awesome to work with. They were very concerned about making sure Jax was cared for. They never tried to upsell us or tell us what they wanted. They speak of your pet in the present , not in the past tense. Jessica is an asset to MPS and obviously really cares about your best friend and you! Thank you!

Our total experience was amazing. I didn't get the name of the staff member when we took little man in ut she was amazing! Thank You for all you did for us. I will recommend you to everyone!

What an amazing bunch of people! I lost my beloved Aussie to cancer last week. Losing a pet is heartbreaking at the very least but everyone I had the opportunity to work with was genuinely kind, compassionate, supportive, and helpful. Dealing with folks who are emotionally fragile and grieving, who have to do something that they will never be ready for, is not easy but these folks do everything they can to help and they are very respectful, gentle, and reassuring. If the time has come to say goodbye to your faithful buddy, definitely put Memorial Pet Services at the top of your list when considering body care arrangements.

So caring and professional. They made the process a little softer on my broken heart. I trust Lucy was handled lovingly. Thank you

Met with kindness and understanding. Very professional. Thank you

This was our first experience and they were caring,respectful and kind.

Very nice place I would recommend it.

We highly recommend the services of Memorial Pet Services. They were patient and courteous as they helped us do the last rites for our beloved Max. We want to thank Mark and Amy for their help and understanding.

Excellent customer service with great compassion. Losing a family member is never easy, and at all steps Memorial Pet Services was courteous and flexible with my needs.

The staff here were very helpful, caring and understanding when we had our dog cremated . We have used them with the cremation of out last two dogs and would again in the future. Thank you for the care and respect for our dog that passed.

The loss of a pet (family member) is the hardest thing I've gone through. We had a vet come over to put our dog down, she recommended she be taken to Memorial Pet Services. We were very confident she would be well taken care of and we were right. They went above and beyond, they even made us an extra clay paw print to remember her by. The staff is amazing, especially Jessica!

Excellent people and service! Very thoughtful and kind! They really take care good care of our pets and understanding of losing a pet! Thank you, thank you!

We recently lost a furry to a hit and run and even though it was almost closing time on a Saturday they were extremely helpful and sympathetic to our loss. Even though we didn't get any extras they sent us a signed card from everyone there . truly recommend them

I wasnt able to pay for Izzy's cremation all at once and they were very understanding, allowing me to pay when I was able. I was not hounded for the money or being called every day by them unlike the clinic i took him to before hand. They were very respectful of my greiving and monetary issues and I have nothing but positive things to say.

(FIVE STARS!! Why Google can only score up to 3?) The owner was very kind, patient, supportive and a very interesting person to talk to. I am very glad to have brought my cat there. Few people can be as patient as he was helping me make the clay paw print over and over again and the way I wanted until I was satisfied. He allowed me to accompany my cat through the whole process from taking her body to the cremation facilities to getting it out and sorting through remains, as well as baking the paw print clay. (It is also optional as to how much of the process you would like to participate.) The price seems similar with other places, around $300-$500. Highly recommended for such difficult times.