Pet Set Lansing, Illinois

On October 19th, I arrived to pick up my pet from her grooming appointment only for the groomer to casually tell me that my dog ‘decided to lick the blade and cut her tongue’. My dog was still actively bleeding and as I received no information from the groomers on how to proceed and I have no idea how to triage an animal, I took my baby to the vet to get checked over. Her bleeding continued minimally and the vet deemed it necessary to give her an antibiotic to protect her from any risk of infections. I called the groomers to update them on the matter as well as the fact that I thought they should cover all associated cost with this. I spoke directly to the owner who was neither respectful or disrespectful but very matter of fact and stated, “we’ll only pay for the antibiotics due to how long you’ve been a customer”. He also equated my dog’s tongue being cut as equivalent to a child biting their tongue and he would’ve never taken his animal to the vet for that. I let him know that even if my child bit their tongue, if bleeding persisted, I’d be in the emergency room making sure they were ok so that’s an awful comparison. Any reputable business would’ve called me immediately when the incident occurred, paid for all cost associated with the incident including the grooming as well as a wellness call the next day to see how she was doing. None of this happened so I’ll assume my business means nothing to them. I’ll also make sure that my mother and my aunt’s business with them ceases as well considering the present circumstances. I believe that mistakes and accidents happen but the accident occurred in their care so I feel it needed to be made whole and it wasn’t.

Very professional. Dogs were ready at the time promised.

Very professional and always get my Pet right.

Love this pet care family. My Boo always looks so good! Great work!

Always do a great job on my 3 babies.

Been taking our dogs there for years they do a great job at a good price 1

Excellent: a loyal customer. More than satisfied and my Honey is just Perfect. Thank u

Super friendly staff and when I tell my dogs it is poochie barber day they are excited and ready to go.

We Love pet set we have been going there for over 19 years an my wife's family has been do business with them even longer than that really good people

Great place! Very friendly staff and very nice work! I will definitely be back!

Always professional and they do such a good job grooming my dog. Price is amazing!

Our pets are very well taken care of when we bring them... great work!

I have been bringing my dogs here for 12 years. Excellent service and the whole family and employees care about your dog(s)!

Excellent service. It's a wonderful family run business. Would not take my dogs anywhere else.

Love this place, they always do a great job!

They take great care of my shuitz.Diamond & Romeo. Romeo being going there for 6 years and Diamond over 10 years. I truly appreciate their services. Thumb up.The Collins family...

We love them!! Family-owned business. They are kind, wonderful to my dog, always accommodating and reasonable! Thank You!!

Excellent work, very good customer service

OMG the most professional. Compassionate. Most wonderful place to spoil my dogs and yours!!!!

Brought 2 dogs for grooming...1 had a bad cut under her neck when she was picked up. Owner said that both dogs had cuts because of how I walked my dogs on a leash. The funny part to this accusation is that my pets do not have walks or ever wear a collar! They run free in an acre of land in the back yard. I personally wash them the day before and therewas no cuts. After looking for these marks on the dogs, only 1 had a terribly deep bad cut u der her neck that was fresh...hate liers that try to cover up their grooming mistakes. Be careful

Caring animal lovers. Good clean place.

The price and attitude of the staff is unmatched. No complaints at all. Little hard to find but it’s in the back by the garage door!

They did a great job on my dog and he smelled so good prices are very reasonable!!!

I really like taking my fur baby here!!! They came highly recommended from a friend and I have always been satisfied. Missy doesn't like to get her nails clipped, but they work with her and she loves them. The prices are very reasonable and I believe they genuinely love what they do. We've been going for over 3 years and will continue to be loyal customers.

They do a great job on my dog. My husky fights them all the way but they manage to get him squeaky clean

Been using them for years now and they always do a great job!

Great job grooming your pet. Wonderful service

We have been coming here for 40+ years.

Awesome experience, great customer service, my dog is treated like a king. They know all the dogs by name.

They do really great work. They know how to work with all types of doggy personalities.