The Velvet Touch Pet Salon Hinsdale, Illinois

This place rocks. I had to bring my cat on a moment's notice.... Sigh.... And it was GREAT. So nice. Quick too. THANK YOU VERY MUCH. .... Update... Was able to bring my cat back today.. Mid January. VELVET TOUCH IS AWESOME. THANK YOU SO MUCH. ⛪????????????

I took my 7 lb well behaved multipoo here and thinking my pet was in safe hands which turned out not to be because we left salon and no one mentioned they had injured our beloved pet. Shame on this unprofessional groomer!!

Normally I would never give any establishment a perfect score because there’s always room for improvement. However, my 13 year old Pomeranian who happens to be named Bentley made me do it! My wife and I and Bentley absolutely love the Velvet Touch, our groomer Anita and the staff at this wonderful pet Spa! As a professional critic I have no complaints whatsoever. The appointment was timely. The spa is clean. The service is friendly and professional and the staff is flexible, with a sense of humor. Even the dogs seem to be in the same fraternity and having the time of their lives. The Spirit of the Spa is peaceful and joyful. I even enjoyed talking with the other proud dog parents on my way in and out! The service menu is extensive and the prices for the caliber of service is more than reasonable! Oh, I found one. Here’s a fault! The name of the establishment should be changed to “Perfect Touch” and wine and cheese should be served in the guest lounge while the owners joyfully wait for their pets. Other than that, thank you Velvet Touch for the “perfect ten”experience. Lamar and Vanessa Chapman Owners of Bentley Hinsdale, Illinois October 15, 2021

I just lost my pet 10/08/21( she was family not just a dog) of 16 years. She was a senior not too many salons wish to take on the challenges of an older dog. Sara stood up to the plate and was very empathetic. Unfortunately a day before to take her to get groomed she passed away. Thank you so much for being so kind and understanding.

So great with my taquito Trompito on his first trip to the groomers. A little more than I expected, but my chiquito was very handsome when I picked him up. ????

I brought a cat in today that was completely matted. Tammy did the best job ever!! She even gave him a cute little lion cut .she cannot get enough pettings now cuz she can actually feel it great job!!????????????

Went for the first time this weekend, and this time a year my dogs were pretty bad with patches all over because of this season blowout… velvet touch did an amazing job with both of my dogs. Thank you! -Ramona

Excellent. They take wonderful care of our dogs. We have been using them since 1992. Complete confidence in their abilities and safety protocols. Very patient and gentle with older dogs. We are very thankful for their dedication to the highest standards.

My dog has very sensitive skin and they give him a special shampoo that works great for him.

They do a great job on our cockapoo. Talented staff! And they take great care of our pup when he’s with them.

They give really good attention to our dog. She comes back looking like the belle of the ball. Should have been 5! Must have hit the mouse funny.

We brought our mini golden doodle in 2 days ago for a well needed grooming, we waited and finally got him into the Velvet Touch. We requested a short cut with his face rounded out and when he came back out 2 hour late he was shaved unevenly. The employee really showed no concern or care and stated that his hair got tangled and there was nothing that could be done so they had to shave him. Our dog is at home now and is completely traumatized, I am concerned that he also might have been mistreated as well. The attitude of the establishment (complete lack of empathy or care) makes me feel like this could be more than just a bad job. One would feel that if a poor job was done (see picture. of before/after) that they would do something to make it right and at least apologize but we received nothing except by being told that it was inevitable with no concern for the dog or how he looks. Very poor establishment that I am scared to go back to for my dogs sake. After reading the managers response it all makes sense if ANY of this had been explained to my wife before this was done. We are adamant that this was not done, we went in thinking that he was going to get a cut and came out with him shaved, none of the explanation given was told to her. If she has known he was going to be shaved why would she have been surprised? He was also nicked on the ear (which was bleeding) and there is still uneven shaving and it was also specifically requested that his face shape be rounded (which it was not). There was no communication and we are hearing it all now. Final words here, shop manager states they did nothing wrong and is adamant that they are right and we are wrong. I guess trying to make the customer happy is not in the company motto. Bottom line is our dog was shaved (horribly at that) and permission was not given and they somehow are stating it was, employees word over customers word! Visitors be aware, never will come here again and will let all our Hinsdale and OakBrook friends who go there know how we were treated.

Sarah was fantastic! She was so loving with both dogs which made it so much easier for them. Lily and Diesel looked amazing. Best haircuts they have ever had.

Sara went ABOVE AND BEYOND! We took my 1 year old Sheepadoodle in terribly matted for the first time to The Velvet Touch after months without a groom, with full expectation she would tell me that shaving our dog would be necessary. Sara and the manager took the time out of their schedules to educate me on why she got this way, and how to better maintain her between grooms. Sara went well out of her way to get our dog back on track—without shaving! She spent hours carefully combing her mats out and cleaning her up. She looks great! Sara was playing with her when we picked her up—I know Penny was treated like a queen while she was there! Your efforts did not go unnoticed, Sara! We appreciate you and will see you again

always kind to both dogs and their people. shout out to Mike

Great service for your furry friend.

Wonderful place to bring your dog. The technicians are always friendly and eager to see your pet. The best place for nail maintenance!

We used Velvet Touch for a couple years every 4-6 weeks without major incident. The last time we went, my dog was there for almost 8 hours, and I never received a call that she was ready. I tried calling and no one answered. It was closing time, so I drove over. The shop was dark and there was only a young girl left at reception. I asked her what was going on; she said she “called me several times and left a voicemail”. I had no missed calls! I paid and took my dog home. I called the owner and asked for an explanation, the owner was rude and dismissive. Luckily I found a lovely new groomer and never went back to Velvet Touch.

Our dog is scared to death when it comes to trim his nails. Sarah at velvet touch handled both him and me wonderfully! She gave me advice how to prepare my dog, groomed my dog to perfection. I am very grateful and will come back!

Big and little dogs, and cats. They do it all. Always great work!

gave my cat a great lion cut, which involved cutting through lots of huge knotted fur. My cat seemed to be in good spirits when i picked him up! The cat groomer has 40+ years experience. I would go again and recommend this groomer to others.

This place should be open 8am - 6pm everyday, no answering service, no one answer everytime you call after 8am..