Prudent Pet Insurance Hillside, Illinois

So I wrote an original post with my dissatisfaction of Prduent and how they bill without service for the first month. (they deleted it) Here is my second. I purchased the most expensive plan to only find out it really doesn't cover anything, for example your vet visit or shots. You have to pay an additional fee which was not an option when I signed up..... So I get stuck with a $300 vet bill. Next (depending on where you live) you pay 6-700$ a year for the most expensive plan. The deductible is around $500 so, you are paying 1300$ for limited coverage on your pet . IF you break it down you are paying more for the insurance than the actual procedures because they don't cover your basic vet visits or basic animal needs. The only way this seems reasonable is if my pet was sick or injured every month and by injured i mean nothing leg related. Even then you would probably pay more since they don't cover a vast majority of injuries.

We’ve been looking for new pet insurance for our pets since relocating to a new state. PPI was my first choice initially, but I was a little shocked at the customer service. When I mentioned that I was considering canceling my new plan due hidden fees on an already very over-priced pet insurance. It was strongly insinuated that if money was the issue, check back when I could afford them. Easy decision: cancel. To be clear, I happily signed my very healthy, somewhat young cat up for the “Ultimate” plan (about $100/month). I canceled when I found out this “ultimate” coverage does not cover basic visits, labs, and vaccines/boosters. That plan is an additional $50/month. They should be ashamed of themselves for their customer service. Also, customers cannot adjust billing information online — you must call. They said they are looking into making things more online. This made claims and paperwork with them sound like a nightmare. Went to Pumpkin instead. Also well regarded on Trust Pilot, fully online, and a third of the cost.

The interviewer was honest about limitations and benefits, polite, lighthearted and well-informed. Excellent help in picking the right policy for my cat. Much better value than my previous insurer.

Hello I'm super happy for the guidance of the Prudent Pet insurance. Prince is my Little Chihuahua loving friend we are very happy with the insurance that is provided the prices are definitely pleasable I'd recommend anyone to go through this for their pet insurance the offers are wonderful the girls are very awesome to talk with they are very understanding they are patient when it comes to customers explaining their curiosity with the insurance coverages and what they are covered for. Our conversation ending very happily with the new year my Prince is covered for anything that is needed and the cost is happily well worth it.

So far so good, excellent service

awesome customer service Just got signed today and i am happy how Monica patiently listened and explained the coverage to me for my babies Tue and Tati. No claims yet but looking forward for a smooth, fast and easy transaction (hopefully not but if the need arises).

I have had very positive experiences with Prudent Pet. I've submitted receipts expecting certain total reimbursements, and actually receive more. I would have given five stars, but I was not happy with the renewal increase of almost $30. I hope there isn't going to be an increase of $30 every year.

Britt was super responsive and helpful. I've always had excellent customer service any time I had to contact them.

Jenna And Jennifer went above and beyond to help me, we’re very professional and answered all my questions.

Monica knows her business!! I am very happy with the service I received and the information was presented in a very clear manner, questions were answered clearly and concisely with no delay. The whole plan has been a great experience! I can’t wait to continue with this insurance. Everything that was told to me has proven to be true. Also, the portal has been easy to utilize and it’s understandable! Thank you!!

Monica was so helpful! Answered all of my questions…and there were a lot! I was only calling to ask for info and ended up getting policies on all 3 of my dogs! Paying less for way better coverage. I love the fact that it is a company in the Midwest as well!! Thank you Monica!!!

This company has saved my dogs life. He needed an expensive surgery, Gall Bladder removal, and in the end he was hospitalized for 14 days which cost a fortune but the insurance stepped up. they even didn't make me wait long to get reimbursed and it was a very big amount. I am so eternally grateful to this company. I will be a loyal customer forever and will recommend them to everyone with a pet

I am so glad I chose Prudent Pet Insurance I had been shopping around looking for insurance for my dog doing quote after quote needless to say I had just about enough that day of being confused , trying to figure out what I need in a health insurance for my dog, I had so many unanswered questions. I was just overwhelmed then I received a call from an agent from Prudent and she was like a fresh breath of air she answer questions and concerns I had, she went over every plan with me, and she made me feel like I could trust her I didn't feel like she was selling on buying but welcoming me into a family. My experience was amazing I would and I will be recommending Prudent Pet Insurance to any and everyone I know that has a pet.

Monica was absolutely wonderful. She was very helpful, understanding, knowledgeable, caring, and compassionate. I appreciate her help in helping me renew my pets policy. She was just an absolute joy to talk with. I'm totally happy with my policy, but more importantly happy that she is on your staff because now I have another reason to want to stay on prudent pet. Thanks for everything Monica you're the best!!!!! David Kostman

Monica was great. She covered every and all the details. I did some research with several pet insurance companies and chose this one. Thank you Monica.

Very helpful and answered the questions I had before purchasing my dog’s insurance.

I am adopting a new puppy and decided to get insurance for him and my two cats.Monica with Prudent Pet Insurance was so helpful and answered all of my questions about insurance coverage for my pets. I am relieved to have my pets insured and so glad I found Prudent Pet Insurance.

I really liked how Prudent Pet took the time to call me to see if I had any questions about their pet insurance. I was not available to talk several times but Alice took the time to call me back both times. She was able to answer all of my questions. I like that the company offers a 10% discount for additional pets. I am still in my waiting period and my babies have not been sick or had to use these services yet. I will give an update review once I have used the services.

Absolutely the most positive experience I’ve had since COVID!! The tech was kind, helpful, went above and beyond in helpfulness. Will definitely recommend Prudent to all my pet friends!! Thank you

Very professional and helpful with the entire pet insurance process.

We have had nothing but a great experience with Prudent Pet. Friendly, smart staff, and great rates. The pet insurance space can be really confusing, this team simplified the process and tailored a policy directly for our Molly.

This company has found every way possible not to cover a penny of my $1,000+ claims I have submitted for my dog. I guess I shouldn’t have expected anything less from an insurance company. Their main goal is to make money, not cover claims.