Best Friends Animal Hospital Grayslake, Illinois

Had to cancel an appointment last minute unfortunately, and they didn't even charge me a cancellation fee! Very nice of them to do that considering they are very busy and my cancellation was inconvenient for the surgeon.

Best Friends are the best Vets. Everyone takes the time to there job right. They remember people by name ( as well as furry friends). Everyone takes the time to explain what’s going one with your pet and discusses a treatment plan that works out for everyone. I have been to a number of different Vets through out my life and no one has been as good all the way around as Best Friends.

Took me awhile to find a vet that felt right, and luckily Best Friends felt right. They were friendly, informative, helpful, happy, and most of all passed the dog test. My puppers loved them. I also felt their prices were affordable yet competitive to others around.

Was with them many years, then moved and changed for convenience. I am now back with them. They are very professional and easy to work with. I always have had total faith in what they do and say. Highly recommend.

I was a wreck at my most recent appointment. One cat has lymphoma and infections in both eyes. The other went insane when I tried to get her into her carrier... I FAILED. So drove there with cat loose in the car, forgot my purse... you get the idea. Everyone was kind and calm and made me their third patient... EXACTLY what I needed. I am so very grateful! They have always been stellar. My veterinarian since 2009. Oh, and when my cat Cricket died suddenly, they planted a tree in her honor.

Everyone here is very welcoming and accommodating. Everyone shows so much love and care with our pets and you can tell they really do care.

Have been taking my pet there for years,.

I've been bringing my two dogs to Best Friend's for 6 years now, and they take care of our dogs well. The issue is that they've been slowly getting more and more expensive and I've sucked it up because vet care is expensive, but have reached my final straw today. 11/2016 prices compared to 11/2021 prices: Established patient increased from $57 to $62.50 (9.6%) Bordatella vaccine increased from $23.50 to $26.50 (12.76%) DHPP increased from $32.25 to $34.25 (6.2%) Rabies vaccine increased from $35.75 to $38.50 (7.7%) Lepto vaccine increased from $29 to $32.75 (12.9%) Fecal increased from $29.75 to $42 (41%) - to be fair this one was a different code, but considering it was a normal fecal check like it always is I'm going to count that as an increase/purposeful way to overcharge for the same service I understand it's normal for prices to go up, but most of these increases seem excessive to me. Today I missed an appointment and was charged a no show fee of $25. I had no prior knowledge of any no such show fees, it was my first offense in 6 years (38 different visits), and there was no call/text reminder of an appointment like there normally is (which normally I don't need, but obviously today would have been nice). I would have thought a first offense would be a warning especially considering the length of time I've been a customer, but clearly not. Unfortunately, I'll be looking for vet care elsewhere now.

Best Friends continues to be top notch after close to 25 yrs of caring for our pets. We could not be happier with the professionalism, thoroughness and care we receive from the entire staff. They are the best!

We've been taking our dogs here for almost 10 years. They are extremely knowledgeable and trustworthy. They are also very mindful of cost and have always been very upfront about charges. Great team, great value!

Dog waited over a month to be seen. Couldn’t see him 20 minutes after his scheduled appointment start time, even after calling to let them know. Offered to wait until the end of the day and still no. Zero flexibility for someone who has taken their dog there for 10 years. How shameful to treat your loyal customers that way.

Everyone at Best Friends works very hard and displays the utmost professionalism with each visit. I am always confident that my animals are in the best hands and receiving top notch medical care.

I get REALLY attached to my vets, so moving up here from Chicago in 2020 left me on edge. My pets keep me sane, so I want the absolute best for them. When I say that every single staff member I’ve talked to at this place is the absolute sweetest! They’re great about covid safety, they’re responsive when I call, the vets called and discussed test results with me when they came back. They absolutely fawned over my 13 year old kitty, and said she was a great patient (I’m glad she is with vets because trying to clean ears or trim nails at home, she’s a devil). I feel really welcomed and their vibe is that they do want what’s best for my girl and I’m so incredibly happy I found them! I plan to stay with them as long as I live up here and highly recommend them! If you find yourself consistently becoming more attached to your vets than to your own human drs, then this is the place for you!

Not many dogs enjoy going to the vet or seeing the vet. Our dog cries the moment we pull up with the thought of her getting to see some of her favorite people. The staff and doctors at Best Friends Animal Hospital are second to none. Highly educated, friendly, and always go the extra mile. We are so fortunate to have such an amazing vet so close to home. Thank you Best Friends!

Excellent staff and attention to the animal patients!

Wouldn't take my pets anywhere else

Jaime is fabulous with grooming Maggie

My place for my fur family.

Best Friends always goes above and beyond! The staff and Dr.'s are awesome!

I normally take my rabbit here for annual check ups but this week he became ill. I called early and was able to get him in on the same day to be looked after. I was so thankful for the staff's flexibility to see my bunny and their ability to efficiently diagnose and address the problem at hand. They also made sure I understood what was going on, knew how to administer medication and was prepared to bring him home. Rabbits can be obnoxious to deal with and I know my bunny can be a pain sometimes too but the staff are always so kind to him and really make me feel comfortable bringing him here. I highly recommend Best Friends Animal Hospital for all bests especially rabbits!

They are always courtesy and great you with a smile. Very patient with their patients and answer all your questions. If they are unable to give you an answer right away, they will always return a call with the answer!

Very nice and clean! They really seem to care about the animals and also want to make sure we understand everything they are saying in regards to taking care of our animals at home

Best Friends is awesome. They are wonderful with my puppy. The staff is very professional and knowledgeable. Their kindness and compassion with people and pets is truly amazing. Highly recommend their practice.

We took our dog Callie to Best Friends for over 9 years. Sadly she developed heart disease and we had to say goodbye. Towards the end, they would call us almost daily to check on her and let us know they were there to help out. When we finally made the decision the staff and doctors were so caring and kind. A few weeks later we received a beautiful card and found out they planted a tree in Callie’s name. I will never forget their kindness and compassion. Thank you Best Friends…. You guys are wonderful.

Honestly, I've been going to this veterinarian office for about 20 years and I'm just as happy now as I was then, which is to say very happy! I've always had great experiences here and felt that the staff genuinely cares about my pets almost as much as I do, and they take the time to explain anything that I have questions or concerns about.

We had our 104 pound puppy (Great Dane) spayed at Best Friends. They did a great job start to finish. They even called the next day and requested a call back when the got my voicemail, just to make absolutely sure that she was doing well. I guess my only complaint would be that we would have liked to be able to walk her in and meet the doctor face to face as we were new to the practice. We totally understand the hesitancy with the pandemic, but we were totally vaccinated, with proof, and would have still been willing to wear our masks. All in all a great experience and we will be going back.

We have worked with the BFAH vets and staff for many years with generations of cats and dogs and we keep coming back because they are the best: they are caring, competent, committed people who love animals.

Best vet in lake county!! Brought all our animals to them over a 15+year period!!!

We recently moved to Grayslake from Texas with our two dogs. We had our first vet appoint last week and I could not be more pleased with the level of service and compassion we received! I have 60lb dog that gets very nervous but Best Friends Animal Hospital handled her so well! They were even able to give her a nail clip with no problem! I was nervous about first new vet visit but it ended up making my day!

So sorry posted to wrong town. I never been to this one. I removed my comment and 5 star for my mistake