PetSmart Evanston, Illinois

397 reviews

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Reviews: PetSmart (Evanston)

All reviews (397)

Yelp (104)

Google (293)

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Andrea NYS

2 years ago

When Petsmart corporate sees this maybe they will hire more staff to be able to “ SELL “ their products ! A giant store with one register open ? Seriously disappointed every single time .

Carla Arias

2 years ago

Long lines, not great customer service. There are plenty of other options!

Ameisha Clark

2 years ago

Maybe it's just me,but everytime I go in there the floor employees all come to work in whatever isle I'm shopping in.our somewhere real close.very uncomfortable. Will be shopping at another store,cause the vibes are really off to me.

Alicia Harrington

2 years ago

Great service, and affordable charges. I'm grateful that I made the right choice to have my needs with them. A highly recommendable Pet shop!

Alice Spaulding

2 years ago

After coming up empty at other pet supply stores, I was happy to see they had plenty of cat food in stock. I was so happy! Also, the person who checked me out had helpful info for my underweight cat, and she was friendly and fast. I'll be shopping here more often.

Rob S

2 years ago

It's an expensive pet store but good deals on cat litter

Olga Morataya

2 years ago

On December 19, 2021, I went to this location for my dog to take pictures with Santa. The lady told me I was going to receive the picture thru email within 24 hours, it's been a couple of days now and I have not received anything. I called, spoked to management and pretty much told me they couldn't find no pictures of my dog and could not do anything about it. It was a big waste of time!

Jacqueline Coker

2 years ago

Very friendly staff and large selection.

Cammie Garcia

2 years ago

Came into this location 2 times I waited for 10 minutes for the worker in the fish department to help me out after he was done with the lady in front he walked away and came back and said the store was closed it happened 2 times CHRIS is the worst customer service worker I’ve ever been assisted by.

eden meier

2 years ago

Caught two workers being s*xual. Let’s just say fingers and back-ends were included. I filed a complaint, but I returned to see one worker still there. I just figured I can travel a little longer to PetCo. Although I hate their staff attitude. Gonna miss you, PetSmart.

Thalia Cooper

2 years ago

Horrible experience for both hospitals and the grooming. I’ve called before to ask if walk in to cut my cut nails is available they say yeah but every time I come in they never take care of her. Which is weird because it takes them two mins to cut them. Hospital didn’t communicate price for dental over the phone, which led to me coming in for no reason. Stood at the cashier to be check out for more than 20 mins. This place customer service sucks a lot

Saleem Malik

2 years ago

Great place to shop fo yourr pet needs, they've such a great helping caring staff to take care of everyone walks into the store.

Ramon Thompson

2 years ago

Take my pup to daycamp here. He loves it. The staff is hit or miss. There are some nice people there. Always have what we need.

New Wine PraiseandWorship

2 years ago

The people there are always friendly.

Bernadette Kowalik

2 years ago

When I brought my dog Adele home on Monday after leaving her at her 1st visit at the Petsmart Hotel two days before, she was happy. When home, she drank water as never before. I even completed the survey with stellar ratings based on my initial meeting when I left her. But then she developed a terrible diarrhea not to be helped with a bland white rice/chicken diet which lasted into Friday when I took her to the vet and cost me $$$. Besides she found carpeting as her favorite spot and I'm still shampooing the rugs. I tried calling the Petsmart Hospital, left a message. Nobody ever called me back. This is my first visit at the Petsmart Hotel. She is 16% pit bull terrier and was not allowed to play with other dogs, so I don't know why this happened to her. I will not be returning to the Petsmart Hotel. She is still on antibiotics and pre and probiotics.

Alycia Slavin

2 years ago

It's nice but now to costly But pinta liked the food there Some good prices

Ghislain Claudon

2 years ago

Decent selections at very high prices

Jeanette Cotledge

2 years ago

Suhaiba M., the best groomer for my pup. She has the patience and great customer service personality. She actually cares about my pup. I highly recommend her service and expertise! Awesome Groomer.

Linda Robertson

2 years ago

No puppy vitamins limited stock

Alex Avelar

2 years ago

If your looking to buy betta fish don't come here. There wall of betta fish are mostly dead. Go to pet supply plus they actually care for the fish. The photo's here are from short video's I took before the made me stop recording.

Everett Palet

2 years ago

Very convenient. I like having my clinic, my pet store, and my doggy daycare in one building.

Anthony Ducksworth

2 years ago

Kobe loved his training here!!!

Arthur Butler (Bammitt Arthur Butler)

2 years ago

Everything you want for your pet,if you can locate it in the store.

Mark Bovit

2 years ago

I went for a big bag of puppy pads. I searched online for pricing and availability. The on the shelf pricing was listed as more than the online price, but at checkout was even lower priced than listed online because I'm also a rewards member. Confusing for sure but still got what I wanted at a great price and in stock.

Naomi Ben-Attar Yablong

2 years ago

Taking training classes with Tara is not only fun but very effective. She is loving towards the dogs yet sets clear expectations and boundaries. We all learned a lot and I would highly recommend her and the training at this store

Nuri Mestas

2 years ago

Excellent job grooming our two dogs. Thank you!

Thompson T

2 years ago

I was sold a item that had been returned and didn't have all the parts and when I return that one I was given another pump that was new but defective and on my third trip I was told to buy a cheaper but more reliable pump(pet smart waited two hours of my time this morning.

John Kramer

2 years ago

I’ve been having my Aussie groomed here for several years, and they always do a great job. Checking in and out takes a bit of time — you have to leave the salon and stand in line at the register to pay. If they’d let me pay online I’d give them that fifth star!

Warren Hernandez

2 years ago

One of the best pet stores I've been in

Brisa Munoz

2 years ago

My fav pet smart friendly staff

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PetSmart, Illinois, Evanston

2221 Oakton Ave

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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