Petco Edwardsville, Illinois

Sad place to go, the staff are just going through the motions to get a paycheck.

The store manager, Wendy, was extremely rude to my sister just a few moments ago. She went in store to pick up her order of dog food. The manager turned around and screamed at her that she doesn't have time to look for her order. She finally did and then only brought back the 4 cans of wet food, which was half of her order. My sister asked about her big bag of dog food that was missing from the order. Wendy was extremely rude again told her she didn't have that size and refunded her order. She told my sister if she needed it that, then she could go in the back of the store and look for another size not once offering for her or another employee to go pick it up for her. There is no need to be rude if you're having an off day. My sister is filing a formal complaint through corporate.

Everyone there is great!! They have taught me so much!!

Our groomer, Katherine, is phenomenal!

They were out of stock on pet door I was looking for

Best place to buy fish staff are always helpful and great rewards program

Great job grooming my golden retriever very happy with the service.

Couldn’t get an answer about vaccinations my puppy would need to train there for 3 days, finally got a return call to discover a vaccine we’re missing is a series of two so we’d miss most of the class. Got talked over and verbally trampled on by the trainer Ratchenla, backed up by manager Ryan. There are nicer joints with kinder people to spend your time & money supporting.

Very friendly and helpful staff, even had someone on hand to help load a 70 gallon aquarium into our truck. Also they will double and triple check to see if an item is on sale. Definitely recommend Edwardsville Petco over Fairview Heights

Great place with knowledgeable people.

The groomer is always so kind and the dogs are excited to run to their kennels to wait for the bath.

Great place to get stuff for your pets. Ypu can also get fish, birds, lizards, spiders, and other creepy crawly things. :-) I had no direct interaction with staff here, but the ones I saw helping others were friendly and knowledgeable.

I shop here for cat foods. They haven't had the soft food I use available much lately. Says it is due to the company the food is made at doesn't have enough help. I have some pretty upset cats.

Everytime I come here I am so tempted to take home a pet this place is big has almost everything you would need for pets and has the cutest lil animals alot of fish and reptiles very good service

Helpful, Mercy looked great,great job.

Horrible service worst ppl I have ever communicated with are employees I recommend PetSmart for better service and quality of what u may be looking for in Edwardsville area

My husband and I have been going to Petco weekly for a few years! We were always very happy with overall experience untill the last few weeks. Lastweek we were told they stop selling live animals/fish 39 min before close. Today a week later we arrived @7pm they close @ 8:30pm and now they stop at 6pm. So when do they inform the customers of the new changes? No sign No anything! !

Grooming went above and beyond, even carrying my dog out to my car for me when I was using my crutches and couldn't carry her myself. I always bring my dog here to get her nails and everything done.

Very nice clean store. A lot of stuff to choose from. They also offer grooming and training. Quit a bit of stuff is reasonably priced.

Petco had a wide variety of dog items,food to choose from the workers where very nice.

Pretty decent sized store, they had just about everything you can imagine! They had the cookies we needed from the treat bar! Very clean and organized well! I was very pleased with the set up of the store and the service that was provided.

I love petco, I get my cats treats lizards food and toys from there always great

There always glad to help us and there always very friendly. Thanks

Great. I asked a person who is stocking to help me and she was very helpful. The visit was very fast the way I wanted. Great! As I coming out, I received nice greeting also. Excellent!

Every employee that I encountered looked like they enjoy their job

I love the selection of food, toys, and treats for guinea pigs.

Terrible. Employee had a terrible attitude called my boyfriend a liar saying she didn't sell us the fish last time a male and female sword tail fish and asked us if we wanted a guppy for a tank mate and then she refused to sell us fish. She had a attitude from the beginning. Would not recommend there unless they get a attitude check for the employees.

If you have any kind of long-haired dog that can’t just get by on a shave, this is NOT the place for you!!!!! Look, I could tell you the story, but I still get angry about it. Just don’t!!!!! I know it’s hard to get an appointment right now, but it’s better to go around with your ungroomed puppy, than saying “Oh my gosh, please ignore my puppy’s jagged mullet and bangs”. Just don’t.

Good place to get specialty pet products.

Order was not ready, was told size I wanted was not available. It was when I went to look for exchange. Employee was rude. Instructions made no sense