PetSmart Downers Grove, Illinois

I was able to order online and pick up my item quickly in the store.

Thanks good and friendly service. Nice with dog's. Lot to pick from close. Raincoats wither coats, sweaters

Perfect grooming for all four of our Shih Tzu dogs! We won't go anywhere else1

The worst corporate store for pet grooming service in Downers Grove Their hours say they are closed when they set appointments, when you call you are out on hold for pet grooming for 30 minutes and then they say we couldn’t find you on their PetSmart Downers Grove phone system. PetSmart in Downers Grove has the highest pet food prices and it smells like rodents in the pet store near Lisle.

Friendly staff members who truly care about your pet!

Over the years, I have gone here on and off but recently this is my one stop shop for all my pet supplies just because of the customer service. One time Tiana went above and beyond to find products for me and another time a young girl with a long colored braid suggested food for my cat that helped his stomach issues! It's clear people there know what they're doing and want to help you out!

Friendly staff, good range of products. They have a good variety of fishes. There are limited species of birds tho. I wasn't expecting snakes and lizards of different types, so I amazed to see these animals. They also offer adoption facility for cats. Adoption fee for cat was $100 for each cat when I visited.

Great pet store just bought my daughter's new guinea pig there really tamed nice pets !!!

They are short handed but very friendly

Dev is awesome! He takes such good care of your dog and makes sure he or she comes home happy and proud!

COVERT DISCRIMINATION - I walked into the store yesterday and did not hear the usual “welcome in!” greeting. I thought it was odd but I gathered my pet supplies and checked out. While in the check out line I noticed an employee with a short blonde bob enthusiastically greeting white patrons as they walked into the store. I shockingly watched as she actively ignored patrons of color, rolled her eyes, and returned to work as if she didn’t see them enter the store. I’ve never witnessed anything like this at a PetSmart. I am beyond disappointed.

I love this store always be found everything i need for my cat

Lindsey is a fantastic dog groomer!

My dog love this store

Having a look at the animals inside

Can't afford a pet yet but will eventually. The chinchillas are so cute :>

Always have a healthy stock of pet food at prices that beat any grocery store.

Found everything I was looking for. The workers are also very helpful!

Loves all the choices of pet food brands and all the different types do pets someone can buy.

Paige killed it on bathing our lil pup!! she’s very nice, funny and clearly care about what she does. she really focused on our concerns. banjo has never looked (or smelled) better! thanks Paige!!

My favorite place for Simon to pick out his new toy.

This store used to be good. There was a cashier there named Leslie who provided the best service I have ever had which is why I would go out of my way to go here. Lately this store has made many mistakes which has made it go downhill in quality. They fired Leslie that was mistake one and replaced her with some attitude ridden guy named Brian. His service will never measure up to anyone else’s. I have also noticed the care put into the pets has really gone down because the reptiles and fish seem like they are in terrible conditions. When I tried to bring it up with Brian he just gave me attitude. I wish they would get rid of this guy and bring back Leslie. It doesn’t stop there. There is a manager there named Rhea and she is just as bad if not worse. She is extremely rude, has no people skills and is very dismissive to the customers. She needs to go! This is no way to rub a business. Stay away from this store it has many things wrong. I will not be coming back I will go out of my way to other stores.

Everything you need for a pet

The crested gecko enclosure was reading at 100° and 20% humidity at closing when it should read 70° and 60% humidity. It was 30° way too hot and the poor guy was digging himself into the dirt to escape the heat. I informed an employee and his response was “who cares, someones buying it” “its only been here for a day”. He was incredibly rude about it and it was clear that he just wanted to leave work. No care for the animals well-being whatsoever. It left me completely speechless. Needless to say i will be contacting a manager about this asap. The employee i talked to was a tall man around 25/30 years old. Blonde/red hair.

Very friendly staff loving that

Staff was not paying attention to the growing line of customers, instead talking amongst themselves. No greeting. No communication besides one female employee with glasses who took us on register 2. She was so nice, and she was able to get us checked out quickly.

Very clean. Staff helpful in finding what I needed

Amber, Haley, and Lindsey take such great care of the “COCKAPOO crew”, now with the newest member, little Joey! Thanks for all you do!! ????

First time visit, staff very helpful. Will shop here again

We went there and there was a sale price on fish, When we got the counter lady said the sale was over last week so we asked for manager he said oh well forgot to take sign down want it or not . We used to buy most of our pet supplies from this store. Not Anymore This happened in mid January wasn’t cause of cost was cause of customer service