PetSmart Downers Grove, Illinois

302 reviews

Book an appointment

Online booking unavailable.

Please call

(630) 627-0193



*with JustAnswer

Reviews: PetSmart (Downers Grove)

All reviews (302)

Yelp (61)

Google (241)

Newest First

Newest First

Oldest First

Highest Rated

Lowest Rated

nancy Stock

2 years ago

I was able to order online and pick up my item quickly in the store.

J Evans

2 years ago

Thanks good and friendly service. Nice with dog's. Lot to pick from close. Raincoats wither coats, sweaters

Gary Clemens

2 years ago

Perfect grooming for all four of our Shih Tzu dogs! We won't go anywhere else1

Jimmy Taylor

2 years ago

The worst corporate store for pet grooming service in Downers Grove Their hours say they are closed when they set appointments, when you call you are out on hold for pet grooming for 30 minutes and then they say we couldn’t find you on their PetSmart Downers Grove phone system. PetSmart in Downers Grove has the highest pet food prices and it smells like rodents in the pet store near Lisle.

Tamy Bobbitt, Associate Managing Broker

2 years ago

Friendly staff members who truly care about your pet!

Javeria Khan

2 years ago

Over the years, I have gone here on and off but recently this is my one stop shop for all my pet supplies just because of the customer service. One time Tiana went above and beyond to find products for me and another time a young girl with a long colored braid suggested food for my cat that helped his stomach issues! It's clear people there know what they're doing and want to help you out!

Ashhad Rabeegh

2 years ago

Friendly staff, good range of products. They have a good variety of fishes. There are limited species of birds tho. I wasn't expecting snakes and lizards of different types, so I amazed to see these animals. They also offer adoption facility for cats. Adoption fee for cat was $100 for each cat when I visited.

Joseph Farano

2 years ago

Great pet store just bought my daughter's new guinea pig there really tamed nice pets !!!

Ashley Gardner

2 years ago

They are short handed but very friendly

Dawn Derbigny

2 years ago

Dev is awesome! He takes such good care of your dog and makes sure he or she comes home happy and proud!

Moretta Irchirl

2 years ago

COVERT DISCRIMINATION - I walked into the store yesterday and did not hear the usual “welcome in!” greeting. I thought it was odd but I gathered my pet supplies and checked out. While in the check out line I noticed an employee with a short blonde bob enthusiastically greeting white patrons as they walked into the store. I shockingly watched as she actively ignored patrons of color, rolled her eyes, and returned to work as if she didn’t see them enter the store. I’ve never witnessed anything like this at a PetSmart. I am beyond disappointed.

ALL Hdez

2 years ago

I love this store always be found everything i need for my cat

Cynthia Idell

2 years ago

Lindsey is a fantastic dog groomer!

Debra Walker

2 years ago

My dog love this store

Jo Dirt

2 years ago

Having a look at the animals inside


2 years ago

Can't afford a pet yet but will eventually. The chinchillas are so cute :>

Kay Leigh

2 years ago

Always have a healthy stock of pet food at prices that beat any grocery store.


2 years ago

Found everything I was looking for. The workers are also very helpful!

Theresa McNeely

2 years ago

Loves all the choices of pet food brands and all the different types do pets someone can buy.

Ryan Coyne

2 years ago

Paige killed it on bathing our lil pup!! she’s very nice, funny and clearly care about what she does. she really focused on our concerns. banjo has never looked (or smelled) better! thanks Paige!!

Colleen Adams-Cook

2 years ago

My favorite place for Simon to pick out his new toy.

Colin Kurimay

3 years ago

This store used to be good. There was a cashier there named Leslie who provided the best service I have ever had which is why I would go out of my way to go here. Lately this store has made many mistakes which has made it go downhill in quality. They fired Leslie that was mistake one and replaced her with some attitude ridden guy named Brian. His service will never measure up to anyone else’s. I have also noticed the care put into the pets has really gone down because the reptiles and fish seem like they are in terrible conditions. When I tried to bring it up with Brian he just gave me attitude. I wish they would get rid of this guy and bring back Leslie. It doesn’t stop there. There is a manager there named Rhea and she is just as bad if not worse. She is extremely rude, has no people skills and is very dismissive to the customers. She needs to go! This is no way to rub a business. Stay away from this store it has many things wrong. I will not be coming back I will go out of my way to other stores.

rohith karnati

3 years ago

Everything you need for a pet

Kristen Gausselin

3 years ago

The crested gecko enclosure was reading at 100° and 20% humidity at closing when it should read 70° and 60% humidity. It was 30° way too hot and the poor guy was digging himself into the dirt to escape the heat. I informed an employee and his response was “who cares, someones buying it” “its only been here for a day”. He was incredibly rude about it and it was clear that he just wanted to leave work. No care for the animals well-being whatsoever. It left me completely speechless. Needless to say i will be contacting a manager about this asap. The employee i talked to was a tall man around 25/30 years old. Blonde/red hair.

chellebabe mac

3 years ago

Very friendly staff loving that

Jel Angelica

3 years ago

Staff was not paying attention to the growing line of customers, instead talking amongst themselves. No greeting. No communication besides one female employee with glasses who took us on register 2. She was so nice, and she was able to get us checked out quickly.

Wanda R.

3 years ago

Very clean. Staff helpful in finding what I needed

Amy Cantore

3 years ago

Amber, Haley, and Lindsey take such great care of the “COCKAPOO crew”, now with the newest member, little Joey! Thanks for all you do!! ????


3 years ago

First time visit, staff very helpful. Will shop here again

Chuck Provenzano

3 years ago

We went there and there was a sale price on fish, When we got the counter lady said the sale was over last week so we asked for manager he said oh well forgot to take sign down want it or not . We used to buy most of our pet supplies from this store. Not Anymore This happened in mid January wasn’t cause of cost was cause of customer service

show more reviews

PetSmart, Illinois, Downers Grove

1550 Butterfield Rd

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

Is this your business?