Petco Downers Grove, Illinois

247 reviews

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Reviews: Petco (Downers Grove)

All reviews (247)

Yelp (27)

Google (220)

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Ronald Hasil

a year ago

Clean store very friendly staff and knowledgeable about what is good for my cats

Patty Edwards

a year ago

Nice store friendly workers and helpful

Ramon Rodriguez

a year ago

Outstanding customer service, attention to detail and helpful information given to me and my family.

Renee Marchewka

a year ago

Clean, easy to shop and friendly Associate.

Roy Koshy

a year ago

Friendly and caring staff. Took time to show and explain food, toys, and teaching obedience for my 3 month German Shepheard puppy.

Sara Sanchez

a year ago

Love the friendly ness of the store clerks. Very helpful ???? and kind. Knew exactly where to find what I went there for.

Charlene Ayala

a year ago

Every time I call and schedule something here it always goes terrible. Argued with someone about a grooming appointment because they couldn't answer my question about rabies vaccination. Said I wasn't allowed to make an appointment even though I said multiple times I had proof of vaccination and that I'd bring it. Another time I was going to be slightly late to an appointment and called a head to get approval (late by 5 minutes) and the woman gave me attitude and said she's been calling me and texting me all week about how the appt was too late for their liking and to come earlier. Which wasn't true, I only received a call for 8 am that same day and I called back and no one picked up and proceeded to expect the time I signed up for through their website.. They didn't cut me slack on 5 minutes and said If I wasn't there In a few minutes, my appt would be canceled.

Timothy Rhinehart

2 years ago

Great experience! The staff was super friendly and helpful. I adopted 2 kittens from their affiliated rescue and they made sure we had everything we needed!

J Evans

2 years ago

Terrific for all cinde of pet.

Beverly T.

2 years ago

Clean store. Good variety of pet supplies.

Ebelin Figeroa

2 years ago

Found everything we needed and the staff were very friendly! Will be going back

Lin Miceli

2 years ago

I adopted two baby red-eared turtles (from Indiana), and needed all supplies quickly. Nick, aquatic specialist at this location, was super friendly, very knowledgeable, didn't make me feel rushed at all, AND saved me money. Martha and Rufus (baby turtles) and I so lucky, and they're thriving!! BIG THANKS, NICK AND PETCO!!

Mystic Flower

2 years ago

I come here regularly as I like the wide variety of things they have for pets but I'm never super impressed by the conditions of the cats they have on show for adoption. Everytime I see them their cages always stink and their litter trays are always full. I understand you can't aleayd be on stand by constantly but there should be someone checking and cleaning the cages more regularly so the poor kitties aren't trapped with their own poo for several hours. It always frustrates and saddens me to see this, please make a change!

Alaina “Vintage lover” Pearling

2 years ago

Location was clean and in stock with friendly staff. You do have to find someone to check you out, and it seems they have no dedicated cashier.

Andy Davis

2 years ago

Super friendly, VERY informed staff. Highly recommend.


2 years ago

No real employee help. Small amount of animals to look at. Cats in adoption center wasn't looking good and had bad matts

melissa renfrow

2 years ago

Easy curbside pick up and the staffer who brought it out was super friendly. Would come here again

Anthony White

2 years ago

Petco usually has what I need but prices are to high

Dana Key

2 years ago

Very good service! Pleasant atmosphere ????????????We bought some additional live plants, shrimps and ???? for our aquarium

Jade Anderson

2 years ago

The lady who works with the fish was very helpful.

Jessica O

2 years ago

Always super nice workers. Clean store.

Jill Tholl

2 years ago

Will not shop here. While here with a friend purchasing items for her new puppy, we were helped by Susan. We were talking about dog training, and when I had mentioned I never put my pomeranian through training and how he is a bit spoiled, she had asked his breed and age, then responded "...put him down" I believe someone who supposedly loves animals should never make comments such as this.


2 years ago

Doing an order online and pickup in the store with Petco is great. It's quick and easy to do and you get a GOOD discount to do so. Very helpful.

Amy Cattaneo

2 years ago

Kind staff and great curbside service.

Dionne “Li Li , Sammy, Stella” Lang

2 years ago

Excellent customer service. The sales associate was awesome. Carried the dog stroller to the counter for me and even out to my car! Another sales associate in-store was happy and greeted my dog! Excellent. They went above and beyond. Loved it THANK YOU!!

Maria Weirich

2 years ago

The store is convenient for me and the selection of cat food, etc is nice , the staff is friendly and informative there!

Creeping Critters

2 years ago

I love how friendly the staff are but the waiting at the register for someone to ring me up and having to go find someone is just not acceptable

Victoria Marshall

2 years ago

only go there for loose litter, lol. Other things are cheaper to get from amazon

Marlene Merow

2 years ago

First time purchasing online and decided to do curbside pickup too. Calling the store was easy to navigate with the prompts, and the girl came out very quickly. She thanked me and I was on my way! Easy ~ Peasy!!

M Lynn Tondreau

2 years ago

Good price on fish and great deals on plenty of there items

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Petco, Illinois, Downers Grove

1400F 75th St

Business Hours


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


10 AM - 7 PM

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