Paws In Paradise Downers Grove, Illinois

82 reviews

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Reviews: Paws In Paradise (Downers Grove)

All reviews (82)

Yelp (20)

Google (62)

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Daniel Panczyk

a year ago

I never been to this place but im walking my dog almost every day near this place what i can say is the personel is friendly and welcoming never got any problems and what most important is I've seen dogs being dropped off and i never seen scared dog lol which tell all about this place good job guys

Laura Ayento

a year ago

The staff is very friendly and my pups seemed to love it there!

Brian Brooks

a year ago

Everyone here is fantastic and treat my Loki like a rockstar!


a year ago

I’ve taken my dog here twice - once for boarding and once for day care. Day care wasn’t so bad. She came home all tuckered out and the first day was free, but I didn’t see her on the cameras. She was eager and happy to go back for boarding though, so that of course made me feel better. She was there 2 nights for boarding. One of the days was her birthday and I was told through email that I would get picture updates and I didn’t receive them which made me a little sad. I also only saw her on the camera one time out of her whole stay - it just made me wonder where she was during the day. I also gave them medication to give to her in her right ear (with clear instructions in email) and they were giving it to her in both ears. While maybe not a huge deal except that it’s medication from the vet that was supposed to last a certain amount of time for her right ear. I might consider coming back for day care, but I'm a little unsure for boarding (also because my anxiety of leaving my dog),

Nicholas D'Andrea

a year ago

Had to board my Miniature Bull Terrier in a emergency, the staff was amazing, very helpful, caring & went above & beyond. Can't recommend them enough. Thank you again from Nick & Lola

Celozzi Ent.

a year ago

My dog seems to love them and they seem to love my dog ????

David Berry

2 years ago

I have been bringing my dog to PIP for daycare for several years and it could not have been a better experience. The staff is so kind and responsible; I would recommend them to anyone - 5 stars!

Jenna Cain

2 years ago

My dog loves going here. They are friendly and help more anxious dogs warm up.

Jack Moberg

2 years ago

Weird service, a man in a trench coat offered to take care of my dog outside the place and said he was working, when i arrived back to get my dog he was spray painted silver and was missing his family jewels.

Kevin Beck

2 years ago

My pup loves going to Paws he always come home tired from playing all day

Ryan Helton

2 years ago

Couldn't ask for a better staff who handle our problematic dog super well. The groomer is excellent as well. Highly recommend both.

Sonia Rivota

2 years ago

l had boarded my dog "kiko" there for 14 days and I got him back with almost 8.0 lbs less, his four paws got infected Vet said could be the cleaners were use in that place caused an allergic reaction in all four paws to the point to get them raw skin, left eye red and inflammation, had like a huge scam in left ear and got bitten by an infected tick, staff never communicated to us and let us know for any estrange behavior and loss any appetite, instead of that my son had to call the place every day to find out how our little friend was doing and all they said was "KIKO" was doing ok almost dog run out of food and they had to add an extra daily charged, we ended having an expensive vacation time, the pet hotel cost us more than $700.00 plus Veterinarian costs another $650.00, bad rating for place. never again


2 years ago

First visit was a success! As a first time pup family with a rescue dog with separation and crate anxiety, I called around before deciding to try Paws in Paradise. The staff and owner were so kind and willing to working with me to make Melanie comfortable. The webcam is an added bonus.


2 years ago

Paws in Paradise provides amazing care to our dog when we travel. We come in front out of state and fly out of IL to leave him in their care. You can watch the dogs from a mobile app on your phone and it is the only place I feel at ease that he is being treated as if he were home!

Jennifer Charalambous

2 years ago

This place is great! We have been using the boarding for 2 years. He has never came home with any scratches, or injuries of any kind. He is happy, hydrated, feed and never has a full bladder when I pick him up so that’s how I know they take care of him well. They have cameras too so you can log into the app and watch your pup.

Allison Chavez

2 years ago

My dog used to love coming here when we were on vacation (we recently had to put him down). And every time we walked in the door he would go crazy because he would get all the love from the staff. Everyone here treats your dog like it’s their own and they’re always so kind to work with. Danielle in grooming is also amazing and I just think they’re all wonderful.


2 years ago

My dog and I love this place. Great value, very friendly, and super clean! You do have to pay for the ODoggy app to view your pup on camera, but it's only like $5 for the entire year. It's entirely optional - I like to check in on my lil guy when I'm traveling. Danielle at The Dog Brow is incredible, too.. She makes my golden look like a true show dog.

Cheryl Goldberg

2 years ago

This is an very innovative place to watch your dogs. A 5 star doggy hotel. My dogs 2nd time staying here and they were wagging their tails when we pulled up and eagerly went in for doggy activities. Thank you!

Drew Hansen

2 years ago

Great place to take the pups for daycare or boarding. Staff is extremely nice!

Erick Wence

2 years ago

We were able to see how our dog was doing on the webcam and it looked like he had a great time as they took great care of him and the other dogs. Will be taking him here for daycare often!

Haleigh Holmes

2 years ago

Never take your dog here. Horrible management that only cares about the money and not the well being of your dogs.

Karley C

2 years ago

My dog had the best time here! I will be using Paws for every business trip I have . The facility is immaculate and it is truly priceless knowing your dog is in such good care while you are away. I do not know what I would do without them! Thank you so much!!!!!

Lucia Molina

2 years ago

Love this place!! Highly recommended

Sara Rickert

2 years ago

Our dog loves it so much he doesn't even say bye, he just runs right in. Love being able to check in on cameras too

Scottie Williams

2 years ago

TERRIBLE experience! There have been many inconsistencies and issues in taking our dog here 2 weeks ago. We trusted the ratings, which there’s no way it could truly be a 4.8. The front desk miscommunicated pricing, claimed that our dog would get a “bath” for free because he was a new pup to their establishment, and our dog has been sick since we picked him up. When we picked our dog up, our total stay was $84 more than what we expected. As they brought our dog out to us, my wife noticed his chin was sopping wet, and both eyes tear stained. They claimed that he was drooling, although he just received a bath. This was no normal bath as we were charged almost $50. It’s a full spa treatment (nail trim, bath, and blow out) that was never explained to us when we called only for a bath. Although thankful, this was not necessary nor needed. Our dog does not drool unless he vomits, and you would think if he received a blow out that he would be completely dry. We believe that the staff neglected to tell us that our dog was sick as the following 3 days after picking him up he vomited over 20x (including food and blood) and had terrible diarrhea. This is not normal (our dog is only 4 yrs. old), yet Paws In Paradise showed more curiosity in researching the tests that were conducted from our vet, and not take any blame. The only reason that it has taken me so long to write this review was to give them an opportunity to reconcile the situation, and I’m still waiting for a call back. I was told that I would receive a call back from Danielle or Brian- one of the two owners, and never have. I received a call back from Joe- the president who said “sorry that your dog is sick, but I can only help with a future stay”. We will never be back! There’s no reason that I would allow our dog to go through this again.

Srikanth Bevini

2 years ago

This place is maintained very well and never had any issue leaving my dog at this place.

Steve Paradis

2 years ago

Like it. We feel comfortable with them watching our dogs. Used them twice now. Would be nice to have another camera in the play area for a little more coverage.

Scott Spaniol

3 years ago

Our dog loves it here for boarding and day care.

mary lewis

3 years ago

Clean organized.looked like a good place

Mary Lynn Hodshire

3 years ago

The people at Paws seem to love our little dogs.

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Paws In Paradise, Illinois, Downers Grove

5108 Thatcher Rd

Business Hours


7 AM - 7 PM


7 AM - 7 PM


7 AM - 7 PM


7 AM - 7 PM


7 AM - 7 PM


8 AM - 5 PM


9 AM - 3 PM

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