Gigi's Pet Salon Downers Grove, Illinois

95 reviews

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Reviews: Gigi's Pet Salon (Downers Grove)

All reviews (95)

Yelp (41)

Google (54)

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Owen Perkins

2 years ago

Excellent experience! Gigi and staff were so kind and patient with my two little dogs (who can be uncooperative and were long overdue for grooming). They turned out beautiful. So happy!

Heather Orizaba

2 years ago

I can’t say enough about how wonderful Gigi is. They all know my pups and truly love them. So sweet and e always leave happy!!!! Do your pups a favor and find them one more family that truly loves them!! I can’t sing their praises enough!

Greg Halvorsen

2 years ago

I just was looking for something else and bumped into this website and I forgot that I took my dog here when they first opened. Grooming on my dog was ok ..nothing great. But the man who owned the salon seemed very shady. He was rude and very curt .He seemed very nervous. Go somewhere else!

Chloe

2 years ago

Absolutely love this place! I have been taking my puppies here since 2017. They do amazing grooms, and care about the dogs. Out of the places we have gotten our dogs groomed this is the place we like the most. Gigi’s has always brought up concerns they have had about our dogs to us. When she noticed the black dog Princess Cha Cha struggling with join pain she gave us recommendations of what we can do to help, and showed me what I could do to prevent Sprinkles from getting mats between grooming appointments. My biggest recommendations for having the best experiences is this. If you are looking for a VERY specific groom bring pictures or references of what you want, if your dog is aggressive or tends to bite people let them know, that way we can keep the dogs and the people safe. Take your dogs out to use the bathroom before you get them groomed, and if you have any questions or concerns LET THE STAFF KNOW. Gigi’s will do anything to make sure your dog is happy and healthy, and telling them extra information allows them to ensure you dog gets the proper care your dogs need.

Robin Wilson

3 years ago

I'm extremely protective of my furkids and very particular about their grooming. I have always been very happy with the grooming my 3 little girls receive here. Gigi and staff are so gentle and sweet with my babies. Highly recommended!

Lois Bafetti

3 years ago

My doggy loves this place.

Kathleen DeTolve

3 years ago

Love Gigi's Salon. The owners work with you to make appointment availability work for you. The dog's grooming results are great.

Adrianna Habibovich

3 years ago

Love this place so much. Great service and it is super cute! My dog comes home smelling like a blueberry facial. Highly recommend!

Snake Plissken

3 years ago

Absolutely wonderful! Teddy has gone through several groomers, I think we found a keeper!

Reverend James

3 years ago

We alway take our English Bulldog to get groomed here. She's a sensitive white furred dog, and they always do an amazing job on her. Great service. Won't go anywhere else. Highly recommend!!!!

Nina Marie Zaranti

3 years ago

The absolute best nail trim and file my dogs have ever had!! I have three dogs ages 13, 8 and 4. I called yesterday and they took me last minute. The past 13 years my dogs nails for one have never been short enough and they are now!! And they’re usually still sharp after a nail trim, now they’re a not! GIGI’s did the absolute best ever!! And they loved my dogs the way I do. From the moment I walked in I could feel their love for animals. I’ll never waste time taking them anywhere else again! Best best best!!

Judi Wunderlich

3 years ago

My 2 senior dogs have seen other groomers for years, but I just moved to the area and tried Gigi’s today. I’m amazed! They really listened to what I like for my pups and for once in a long time the cut and care was superb! Gigi even managed to get the tartar off my old buddy’s teeth. Glad I found her! ????

Heather Orizaba

3 years ago

They did a wonderful job with two of my three dogs. I knew my old girl was a long shot but they were patient and tried their best to allow her time to relax and allow them to groom her. While their efforts were in vain I so appreciate the fact that they tried their best to make her comfortable and cared for her all day. Nothing but compliments from the appointment through pick up. Gigi’s was so thorough and attentive and d about the comfort of ask three of my girls.!! If I could give more stars I would.

Halen Smith

3 years ago

I cannot believe this place is still open! This place has the most shady people ever and they hurt my baby puppy and covered it up! They even had me pay full price with tip.. DO NOT trust these people. The positive reviews are all fake

o k

4 years ago

Careless and irresponsible. Horrible customer service by part of the staff, especially the manager. They really don’t care about your pet or your concerns. That’s all there is to it. Don’t take your pet here. I could go into detail about my personal experience but there are so many things wrong with what was done and what was said to me when looking for answers that it was ridiculous. Summarized?: mitigation, lack of manners, and absolutely no professionalism. Save yourself the time, money, and anger. Don’t go here.

1 2

4 years ago

I love this place and so does our Dotty !! They always do a phenomenal job with her and I wouldn’t go anywhere else! Thank you Gigi’s we love you’s❤️❤️❤️????????????

Adrianna Ghilarducci

4 years ago

BEST SERVICE YOU CAN ASK FOR! GREAT EMPLOYEE!

Byungsung Kim

4 years ago

Most unprofessional and unreliable place you will ever encounter. All pronounced professional groomers are reliable to the animals they are working with. This place sprained a dog's tail and then confidently stated that it wasn't their fault because the dog 'moved a certain way' and will not be reimbursing. You call yourself a professional groomer and businessman? More like animal abuse and money stealing cons.

deanna

4 years ago

My doggies is always happy when we come to Gigi's!

Fadi Rebeiz

4 years ago

They get to know you by name. Excellent customer service. Just make sure to call and get an appointment.

Farah Fuentes

4 years ago

Been going here for YEARS, and always receive top of the line service. I don't understand all the negative reviews all in ONE DAY, Its a shame people are so negative that they place all that hateful energy on a incident that did not go the way they'd like it to go, when they can take all that energy in loving and taking care of their animal that is supposedly injured. Sounds like the family jumped the gun and straight to social media without trying to resolve any issues. Your dog looks like a puppy and puppys are SQUIRMY and do MOVE. I'm not saying its right what happened and it is unfortunate but be REALIST! Do you really need to have every family member give a negative review? You can spend all that energy on loving your dog and giving it the care its needs verses explaining it on the internet.....you spend how many minutes typing your review? That time can be spent hugging and comforting your dog. but your posting it on yelp ( and posting pictures) and probably on the phone explaining it to all your family members....Now who's in the wrong??? I know I'd be with my dog and taking care of her or him over wasting my time and trying to bring down a small business via reviews... Food for thought. GiGis keep on being amazing!

James Amburgey

4 years ago

I would rate zero stars if I could. This company should learn to do the right thing. They don’t care for their customers; how can I trust them with my pet.

Jason Lee

4 years ago

Save yourself and your furry friend some trouble and go someplace else for grooming. Even PetCo or PetSmart is better than this place. There are certain individuals here that are definitely rough with the pets.

John Smith

4 years ago

The manager here doesn't care about your pet, only your money. If they hurt your dog, they will blame it on the dog.

Keila Pergler

4 years ago

This place is really good. I recommend 100%.

Kim Morgan

4 years ago

My Yorkie loves this place

Lou Swit

4 years ago

I’ve been taking my now senior girl to gigi’s since she opened. My girl comes home happy and beautiful. They take care not to hurt her numerous growths and understand that her hearing and sight are diminished. I trust my precious girl to them.

Moon Bish

4 years ago

DO NOT TRUST THESE PEOPLE WITH YOUR PETS. They SPRAINED my puppy's tail and he hasn't been able to wag his tail since. They took no responsibility and didn't bother to care. They took my money and tip without any remorse. If you love your pet, don't trust these people especially the manager. I took my healthy puppy in for a groom and he came out a couple of hours later crippled. He has always been a happy puppy and has his tail up all the time. Now he refuses to raise his tail and cries in pain when we touch it. His tail is swollen and red. I called the manager and his excuse was to blame it on my puppy. Stating that the breed of my puppy usually has a sensitive tail. My puppy is a small Pomeranian and they DO NOT have sensitive tails. Usually bigger dogs have a higher chance of spraining or breaking their tails. A small puppy can not sprain or injure their tails on their own. So the manager's lie doesn't even MAKE SENSE! I would give this place no stars if that was possible. The owner refused to refund me and refused to pay for my puppy's vet cost. Do no trust these people. They don't care about your pets only about their money.

Paul

4 years ago

We have been going here for years with our Shetland Sheep dog (Max). And we have just recently added a new puppy to our family and they gave him the cutest hair cut. Absolutely love this place!!!!!

Rachel Lee

4 years ago

This place is extremely disappointing. After receiving a grooming session here at Gigi's Pet Salon, this poor puppy left the salon with a bare swollen tail, which was later diagnosed as a sprain tail after a veterinary exam. The groomer did not personally address the issue at time of pick-up and required payment prior to seeing the puppy. The groomer did not take responsibility for his actions and blames it on the puppy for "moving a certain way." Bottom line: Do not come here. Groomer is irresponsible and unprofessional. It is not a safe environment for your pets.

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Business Hours

Monday

8 AM - 5 PM

Tuesday

8 AM - 5 PM

Wednesday

8 AM - 5 PM

Thursday

8 AM - 5 PM

Friday

8 AM - 5 PM

Saturday

Closed

Sunday

Closed

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