PetSmart Crystal Lake, Illinois

341 reviews

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Reviews: PetSmart (Crystal Lake)

All reviews (341)

Yelp (27)

Google (314)

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Laura Tobin

a year ago

Ms. Morgan with three very attentive puppies in class. She’s a great teacher and our two littermates, Tycho & Apollo, and their new friend Loki have come so far in just a few weeks!

Laura Ryan

a year ago

Staff is super friendly and you have a variety of items to choose from.

Ashley P

a year ago

Fantastic place to get your cat groomed! Very reasonable prices also!

Taras Kizyma

a year ago

PetSmart is the premier pet store. I love it every time I visit. They have Banfield pet hospital and Pet Hotel. The employees really care for all the pets. I see the care.

Nicki B

a year ago

The Pet Hotel was wonderful for our two pups when we went out of town! It was so comforting to know that both our girls were well taken care of while we were away. Our pups have some unique needs, and the staff were so accommodating and patient with their quirks. We received a report at the end about their stay which was also wonderful!

liam sexton

a year ago

Good pet store with a qide variety and plenty of deals.


a year ago

My pup enjoys the doggy day camp and is always happy and goes straight to sleep once home. Also have had great experience for her with the salon.

Jay Gonzalez

a year ago

Always on the lookout for a beautiful fish and found a group of gorgeous Golden Severums. Weeks later it's like a little sliver of sunshine in the aquarium. Staff didn't ask questions but neither did I. They were very efficient in bagging the exact fish I wanted and getting me on my way asap. I try to do business at small local pet shops but I will spread my business around when the chains are run right and have healthy stock.

Helen Cole

a year ago

I took my new rescue dog for a spa day, which turned out very well. Afterwards, I asked a store associate for help in "fetching" me some dry dog food and bringing it to the front because my recent knee surgery was acting up. It wasn't until I got home that I noticed there were only a few days left before expiration. I have to wonder if that particular bag was chosen for that reason. No way will we use up this expensive food before it expires. I should have been informed and offered a discount or a fresh bag should have been brought up. The gal knew there was no way I could go and return it to the shelf and exchange the bag myself. I'm not driving 30 miles each way to deal with this. And I'm not hobbling around the store to fix this.

Chris Stephan

a year ago

Always great to my fur babies!

Andy Saputo

a year ago

Great grooming facility. Friendly staff.


a year ago

Friendly staff answered all my questions, very clean store.

Michelle Miller

a year ago

My dog's groomer Red is the best. She does a fabulous job every time and that is saying alot with the beast. Thanks Red, you rock!

Susy Ocampo

a year ago

The staff is very friendly, helpful and great with the dogs.

Tarah O'Donnell

a year ago

Great place great people really love your animals

Alicia Kraynik

a year ago

I always find my cat's treats here.

Candace Lemke

a year ago

We cannot say enough about each and everyone of the staff personnel, we trust leaving Cooper with you all and know that he’s in great hands. You guys do such a great job with keeping our pup happy ???? thank you again!!

Kevin Fadden

a year ago

Well stocked, clean and friendly associates.

Mark Claxton

a year ago

Wouldn't honor thier online price.

Natalia Costa

a year ago

Thank you so much for making my apollo feel comfortable they love you guys a whole lot now and loves to come to ply at doggy day camp ; THANK YOU!!

Nick SS

a year ago

I came here for about 45 minutes to an hour, and was waiting for someone to come by and get help for a few fish. Nobody ever bothered to come by or even ask if I need anything. Really sad. It wasn't busy either.

Andrea Haralampopoulos

a year ago

My precious dog Alfie, stayed at the Crystal Lake, IL Pet Hotel over Labor Day Weekend. I was greeted by Shayna, who couldn't have been sweeter. She assured me that Alfie would be well taken care of, and she was correct. Since my family was out of town, I felt a bit of anxiety being so far away from our little cutie. We were able to view daily photos of Alfie during play time, which made us feel very relaxed. Upon check-out, Shayna graciously greeted us again. She gave us feedback on Alfie's stay. She really takes pride in the animals she works with and has a genuine concern for them. Petsmart, thanks for your services and for hiring Shayna. She's a gem! Sincerely, Andrea Haralampopoulos & Family

Kathy Dickerson

a year ago

Trusted my dog received the service I paid for. After picking him up, his nails were not cut. No apology.

Anton Felker

2 years ago

Love the atmosphere. Able to bring our dog in.

Stacey Pinchcofsky

2 years ago

The grooming staff here are the absolute best! I have taken my 2 dogs here a few times recently and they are always so helpful and accommodating. I feel like they truly care and want to help, and I am so impressed and amazed by how great they are! Especially when I compare to experiences at some similar competitors!

Kevin Shryock

2 years ago

Friendly staff, great that it's pet friendly even if you're just shopping.

Dahlia McDonald

2 years ago

This was my first time using using their services and the first time ar this location...they were Great!

Alexandra Saucedo

2 years ago

we go here all the time we were fine with the service but all of a sudden they started doing bad. my dog came home with a cut leg and an uneven haircut.

Adam DeLay

2 years ago

Overall, it's a fine store, but they may be under staffed at the moment. Waiting for fish and or crickets takes a good while.

Clover D.

2 years ago

Friendly employees and good selection!

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PetSmart, Illinois, Crystal Lake

4465 U S Rt 14

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