Pampered Tails Crystal Lake, Illinois

We tried this groomer for the first time this past week and we’re extremely dissatisfied. I gave clear instructions as to how to groom our golden when I called to make the appointment, just her paws and by her rear end & to leave the rest of her coat alone. Instead they did not trim near her rear end at all, and by her hips and side it looks as though she was shaved unevenly and that part should have never been touched. Our chocolate lab looks great, however have you guys ever groomed a golden in your life? For $115 we expect much better quality of workmanship. When I contacted the groomer about this, I did not hear back until the following day. I then had to leave another voicemail and got a call back this morning with excuses about the owner not being available. They had us send photos and then offered a $20 partial refund which isn’t even half of the total $55 it cost for our goldens groom. This is ridiculous and not how you treat customers. How can you ever expect people to come back when the entire experience for the pet as well as the owner is like this? Do not take your pets here to be groomed!

Sandi is great with appointments. Heather is great with our 2 dogs. GSD & mutt

Super friendly staff. Seem to real care about my dog's well being. Great cut and she smells wonderful.

The staff was super friendly, and our dogs came out looking spectacular. They only accept cash tips, and customers aren't supposed to enter currently.

Very disappointed. Very unprofessional and argumentative. Took our 2 dogs there, after a good experience 3 months ago. This time, faces not washed, trimming very poorly done. Called back to discuss the experience. Wouldn't even have the decency to listen to the customer - no apology, just a bunch of excuses. Was really amazing. We're done with them. Too bad, used to be good.

Love this place, my baby came out looking so amazing

Heather is awesome and their curbside service is a great convenience!

I am really disappointed at the service I received there today. I have been there numerous times with my dog and really like my groomer. I arrived today for my 1pm appointment that they miss scheduled. They came out tot he car 5 times asking for my name and dogs name and asked how to spell my name. Then I am assuming it's the lady that runs the front desk came out and rudely told me my appt wasn't today and it was Saturday at 8am and was just so rude and unprofessional. They messed up the scheduling and instead of fixing it they told me there was nothing they could do and it was my problem. I have never been so rudely spoken to by someone. I will no longer bring my dog there to get groomed and that is a shame because we really liked it there. That is no way to treat a continuous customer.

Riley is very caring and talented.

Love this place! They do such a great job with my dogs

This is our new go-to grooming spot!!! I’m really impressed. I get my dog groomed professionally twice a year and have not found any great places until this one. Reasonably priced for my big 85lb Golden, and Heather was great in listening to what I asked for regarding his feathering and tail. He looks fantastic and was clearly treated with care!

We dropped our dog buddy off for the first time here for a full service and let me tell you....he came back looking great! His groomer ashlyn did an amazing job and she was so nice! We even warned them that buddy gets scared with his nails being cut but she assured us he did great and they took great care of him. We are definitely going to be coming back from now on.

Staff was wonderful! My doggies looked great!

Beautiful shop and AMAZING staff!!

Heidi @ Pampered Tails gave my dog an excellent bath, brush & nail trim. My dog came out looking clean and handsome. Thanks Pampered Tails!

Took our Labrador here for the first time and Alexa did such an amazing job. Very friendly and our dog looked so happy when we picked her back up. We will be bringing our other dog here as well. Thanks again for the great service.

First time at Pampered Tails and let me tell you my dog Kubus looks great ! , love the little black tie on him :-) highly recommended place . Definitely will be coming back , happy customer

I am confident to left my dogs on her hands. Love her friendly service

My prior groomer had to move as the business closed during Coved. I located her but ultimately ended up to far away. I contacted Pampered Tails and they got me in the next day with my 2 teriors that desperately needed attention. My Yorkie and Silkie had great soft skin and coats after the visit to Pampered Tails! Highly Recommended

Great place took our 2 dogs there did a wonderful job

Very well organized. With the virus going on they come out to your car take your dog make payments over the phone so it's contactless.

Used to love this place, but recently very disappointed. Very bad customer service on the owner’s part. She chargers my entire family from different households different price after the Covid shut down. In the past, she used to charge the same price no matter the dog’s hair. But apparently that is not her policy anymore and she’ll up charge $15-$20 if the dog’s hair is matted without early notice. The interesting thing is that my sister-in-law’s dog’s hair was also matted, but she didn’t have to pay an up charge. The groomers are excellent though- the only positive thing about the place at this point. Unfortunately we will not return to this business after two years of being their costumer.

They do a fabulous job on my collie!

VERY reasonably priced & excellent family staff! Whether your dog needs just a bath or a full haircut, everything is included! Nail grinding, ear cleaning, paw pads shaved, etc. No extra charges for any of these! Nicest people ever! My dog loves it there and always is happy and smelling GREAT when done! The BEST!

My cats, Annie and Ana, just went to Pampered Tails for the first time this month and wow! When they came back, their fur was gorgeous, soft and smelled nice! Their claws were trimmed perfectly and their adorable little bums were even groomed perfectly to help them to stay nice and clean while going potty. Annie can be a handful. She is a complete diva/galactic overlord type, and even she enjoyed the effects of having been to the groomer! Ana loved it too!

When I had one dog I was happy with their service. Now I have 2 dogs and I'm twice as happy with their service. Einstein and Roxy highly recommend. ????

Great place to have your dog groomer Lisa the owner does a fantastic job.!!!

The people here are very caring & good at their job. They do very well with senior dogs and take their time with nervous ones which I have. My boys love the attention they get here! Lisa & her team are top notch!

Heather has been grooming our Golden for a long time and he loves going there!

Very fast service and reasonably priced. Heather is great!