Stay Dog Hotel Chicago, Illinois

They hired a "manager" named "EDGAR" that is extremely unprofessional and rude. When an employee refuses to give you their boss' information and claims to be the boss, you have a problem. EDGAR would not give me the owners information after his rude and unprofessional smart alec exchange with me. UPDATE-Edgar is no longer an employee so my star rating just increased.

My dog has a lot of fun everytime she comes here

Jason is a great groomer--Schnauzer cut. And, he's wonderful with our temperamental fur baby.

Upsold us on training after our dog was in group for a week. They decided on a whim to pull him from the group day care and re-administed a "Temparament test" which our dog had already done. Now I am being told that unless I pay significantly more for one on one training, that my dog will be left in solo care. I do not know why my dog was allowed to participate in the group and then was pulled, but comes across as a pretty transparent upselling scam. Oh, and they sell $50 dog beds for $750 and $850 dollars, which should tell you everything you need to know.

When your pet needs a staycation when you are on vacation or any other occasion this is your pet's home away from home

WE. LOVE. STAY. This has to be one of the best places to take your dog in the city and maybe even outside of it. The staff is friendly and I’ve been taking my rotti here for years when I need to leave town. Any issues I’ve had they’ve always resolved and the communication has always been great. I always check with Stay first before I check anywhere else for availability. This place books quickly for the holidays so it’d be smart to book as many months before as you can to secure your spot.

I took Rocko there to get groomed and Jessica was his groomer he look so amazing like wow He went and looked like the Grinch and came out looking fabulous thank you so much Jessica you are awesome

I'm new to Stay within the last few weeks, but I like what I've seen so far. My doggo, Skipper, seems genuinely excited to go inside when we get there (or even just drive by) and the staff has been so friendly and helpful as I've been asking questions about boarding, etc. The daycare arena is a good size, even with it being divided into the different groups. I like that there are webcams up there. Even if I can't figure out which dog is mine, it gives peace of mind. The boarding area seems well maintained, too.

Stay is the best place for our pets, they take care of them as if they were their family, my dog ​​is very happy to stay!!❤️

If your fancy and u don't want to put your dog in a cage so u prefer a glass cube

Bring my dog here for grooming - they do such an amazing job!

My dog loves going to day care here as well as boarding. They take good care of the pups and she always comes home tired after a great day of playing.

Had to board my gsd last minute and this place was amazing. I wasn't worried about him at all. Love how there are no bars. Kennels are like nice little rooms and you can tell the staff love what they do. I can tell they spent time with him just by his behavior when I got home. I thought he would be in the room and just feed. After getting home I very quickly noticed he didn't jump up on me anymore, thank you to who taught him that.

My dogs love it when I venture out to the office and drop them off for a day of playtime...and maybe a bit of grooming, too. Bookings are easy via the website, though updating records online is usually unachievable due to errors. I like that they offer webcams, which are accessible both on their website and on their app. I see that the handlers are engaged with the dogs and I appreciate the brief report at the end of the day.

You have so many options for pampering your dog and I feel a lot better knowing I can check on him anytime. Plus, it is conveniently located on the way to the airport.

I don't know how it was since my dog can't talk

The best place for your dog.

You guys are amazing. We’ve boarded with you for years and am so impressed with your services. Ruby had a wonderful time and she looks and feels great after her grooming. Thank you so much for taking such good care of her.

-Ginger loves her days at Stay Doggy Daycare. The staff is friendly, accommodating, and compassionate to the needs of fur babies and fur parents alike. We are always greeted with a welcoming smile and sometimes a dog treat. The Stay team ensures Ginger not only enjoys her time with her pack of furry friends but also takes a moment to provide informative daily recaps when picking her up. In the short time I’ve taken my furry child to Stay, she has learned a great deal from the staff and other dogs. -Parking has been a challenge, but Stay's owner adapted swiftly for patrons by providing convenient loading zone areas. Thanks for being awesome, Stay team!!

I have to say Jessica is the best!!!! We take our 8lb dog and he always comes out looking his best with her. We have seen others there but no one compares to Jessica!!!

Too commercial. It’s like dealing with robots. Never felt like they cared about me as a client, or more importantly, my dog.

Dropped of my dog here last weekend, everything was great, very friendly staff. One little thing I did not appreciate, my dogs face had lots of blood on it (looked like it’s been there for the past 2-3 hour) I don’t care that she got scratch by other dog I get it she was probably playing with other dogs, BUT no body bothered with whipping her face from the blood...

Great place for my dog she loves it there

Stay is the best place to take your dog when you have to go away! For pups with separation anxiety like ours, their glass studio suites by the front desk are absolutely perfect. They took some awesome pictures and we could tell Phannie was happy when we came to pick her up. Highly recommend!!

Great daycare, friendly, good updates about your dog. Flexible drop off and pick up.

This is a very difficult review to write, because there is so much I really like about Stay. Their staff is very attentive and caring of dogs, and they have been extremely accommodating. They often give feedback on your dogs visit, so you know they are in safe hands. In return, I want to discuss what I am unhappy with. I purchased a $600 20 (3 free) visit package as a deal, with anticipation to take advantage of all the wonderful amenities and staff at Stay. After about 2 weeks, I had the unfortunate turn of no longer having my dog. Within a 30 day window from initial purchase, I had reached out to Stay to request if I could get a refund for my package, as I no longer had any way shape or form of using it, only to be turned away. When I had tried calling back again to get a conversation with management, I was left to leave a message and was told I would get a call back. Instead of getting a call back, I got an email mentioning I could not receive my refund, but can use it anytime in the future. I feel with my response within a 30 day window, and the fact I have no way to use the services, that they could do right by their customer and provide me the refund.

Really nice facility. Friendly staff

So far love it great hours a little far from where I stay. cannot wait to see my babies After work. I hope they tired

I can’t say how attentive they are to the animals. However the drivers who pick up dogs are not considerate. There was a parking spot big enough to fit 2 of their vans and they chose to pull in 1/2 way blocking the street so no one could get by while they were inside the house picking up a dog. I wasn’t the only car waiting to get by. Then drove to an intersection and pulled over on the southbound lane while they were facing northbound. I wonder if it was to put the pooch in the kennel for the drive to the facility. Not the first time they blocked the street instead of pulling into a parking spot so other cars could get by. Kinda inconsiderate.

Pretty smooth operations and a good facility. The customer service here is good. I trust them with my dog.