Buffalo Grove Animal Hospital Buffalo Grove, Illinois

I was seen on Sat and did not receive a prescription until Friday. Will never go back.

Wonderful experience with canine dental surgery. Dr takes the time to discuss procedure and outcomes. First experience here and I switched to BGAH for future care

Absolutely one of the best vet facilities in the area. Kind help. Accurate and meaningful care is so appreciated. If you need help with your loved pet, please consider BG Animal Hospital. Our family has trusted them for years. We have visited other places and have been disgusted, but not here. Thank you and your entire staff for the quality care you provide.

My little mini golden doodle had an ear ache. I needed to get her in ASAP. Buffalo Grove hospital was able to get her in within 2 hr after calling my vet plus I didn’t have to pay the emergency fee. The staff were extremely friendly. The nurse was wonderful with my pup. Then the vet actually took the time to answer my questions. The next day I got a call checking on her. I was on a search for a new vet and I am confident I found one. Wonderful, caring establishment. Thank you Buffalo Grove Animal hospital. I’ll be back.

It was my first time at this animal hospital and I must say BEST staff, all the way from booking my appointment to walking out the door. I was on hold on the phone for awhile but that was because they had too many people calling in to make appointments, YES including me haha, which to me is understandable why a lot of people come here, THEY’RE OUTSTANDING. So please be patient with them, they will get to you and trust me it’s worth the visit. Everyone is super knowledgeable, kind, and informative. I’m sure Pugsly had an unforgettable experience as well since he would not stop wagging his little tail. Thank you so much to Erica, Dr. Michelle and the other very kind receptionist who’s name I did not get a hold of but will always remember for treating my baby and taking care of him so well!

I had a visit for my kitten who had some eye infection. They gave me eye drops and charged for the visit plus $47 for the drops. When I got home and checked what this medicine is I found out that same exact drops are $15.99 at Petsmart, or you can buy them online if you have prescription for $13. I understand they have to run a business, but charging triple price for medication seems unethical to me. Can’t complain about anything else, everyone was very nice and helpful, but dishonest charges will make me look for a different clinic.

I came to BGAH from Lombard AH after i moved. Everyone at BG was welcoming and polite, and I love that Erica wanted to see my cat when I walked in. The vet was very informative and nice. It was a good experience and I'm glad to have such a good practice so close to home.

I love this place and highly recommend Dr. Schaele and his staff. As a person who adopted 3 feral cats from the woods 20 years ago, it was impossible for me to find a vet who would treat them. Dr. Schaele was at another animal hospital when he first saw Angelboy and, since he literally saved my kitty’s life, I tracked him down to Buffalo Grove AH. It was well worth the effort. Dr. Schaele really cares about our beloved pets and will think outside the box when the symptoms/tests don’t present an obvious diagnosis of the problem. Angelboy was feral (and only comfortable with me) but somehow knew Dr. Schaele was there to help him and stayed calm. From my personal experience you won’t find a more knowledgeable, caring vet. Thank you, Dr. Schaele. ???? ????????

They do a great job with my dog. Everyone is so nice and they explain everything very clearly. I would highly recommend to anyone looking for an honest vet that really cares.

The staff here is incredibly friendly and always follows up the next day to make sure my dog is doing well..Dr Schaele is hands down the best vet. we have ever had. He remembers our names/pet names. He makes you feel as if you are the most important client at that moment. He is very thorough and explains everything to your satisfaction I would recommend this place to anyone for their pet's care. Thank you for taking great care of mine

This past Monday I had the awful decision to put my baby Gracie to sleep. She had not been breathing well and I knew it was time. Gracie was a skiddish feral cat that I could not pick up or even put her on my lap. She had not been to a vet in 16 years. I knew that the Buffalo Grove Animal Hospital was close and it opened early. I called and they had an appt at noon. When I went there, they staff ( Dr Kovacs, Erika and Libby) were so kind to me. They treated Gracie and I as if we had been patients there for years. I was very impressed. Of course it was an extremely sad day for me but they hugged me and gave me time to be with my darling girl before and after. I thanked them so much. When it's time for me to take care of another baby, I will go to Buffalo Grove animal hospital.

Extremely kind and gentle to my fur babies!

I don't ever write online reviews, but I have to agree with some of the other reviewers here that say Dr. Schaele just wants your money. He will overcharge you and is dishonest. I will provide two specific examples that are most recent, but I am fairly certain he has been overcharging me on other things (far worse than the below) since I've been coming to him the past year. I recently took my puppy in for an ear infection. He treated her by having a nurse put medication in her ears called Osurnia. He charges $72.50 for two doses of the medicine (both ears). Just google Osurnia and you will see two doses/tubes costs about $40 or less. So he is charging about double, and keep in mind he will have you come in multiple times for this and charge you each time (I went three times). Even worse, they initially tried to charge me $145 for each time I would have received the medicine (his nurses/staff said this is the standard price), and if I hadn't complained they would have done so. When I asked Dr. Schaele why his prices are higher for this medication, his response was that he doesn't treat animals out of the goodness of his heart but is running a business (among other distasteful and inappropriate comments). Of course I understand this is a business, but what does that have to do with him taking advantage of his clients? More recently, I went in for a recheck of my puppy's ears. He had told me previously that a nurse would show me how to clean my puppy's ears at home and there would be no charge for this. Yet, they ended up charging me for an actual ear cleaning (in addition to the charge for the visit). Not only is this in conflict with what I was told, but all the nurse did was literally wipe each ear which took less than 5 seconds. Yet they want to charge me $28 for this. I immediately asked them to reverse the charge on my card, but they said they don't know how to do this and that I would have to wait around until Dr. Schaele can sign a check. Seems very odd they can't just reverse the charge but okay. Instead of waiting around, they said they would mail me the check instead. It's been over two weeks and still no check. Every time I call they say Dr. Schaele has been too busy to sign the check. He's never too busy to email me info about vaccines he wants to sell me, but he can't take two seconds to sign a check. So I ended up spending $437 on an ear infection that honestly didn't seem that serious, and it would have been much higher had I not complained about the charges along the way. Sadly, this isn’t even close to being the most expensive thing he charged me for this past year. The only reason I am writing this review is so others aren't taken advantage of. There are plenty of vets out there. No need to go to this dishonest one.

Always have a great experience here with our dog! Keep up the great work!

A nice place, the staff is very friendly and listen attentively to all your concerns, asking additional questions if needed, explain their evaluation of your pet's health and let you make decisions based on the information provided to you.

Dr Patrick is always there to answer any questions you may have. Very attentive and his staff is awesome too!

Delusional and uneducated. Tried selling me things for my animal that didn't need to be done. They are just a money hungry hustle machine.

Dr. Schaele and his team have been incredible every time we've seen them. Shelby had a severe ear infection that came around the same time every year and Dr. Schaele went out of his way to find a new option to treat it, including reaching out to a dermatologist across the country. We couldn't be happier with Buffalo Grove Animal Hospital!

Friendliest staff ever! Our first visit which was a consult for dental cleaning under anesthesia with Dr. Schaele. He explained everything clearly and in detail. Really helped us to understand the risks and their interventions/safety checks in place to mitigate as much as possible. Looking forward to a safe procedure and healthy teeth and gums for our girl.

They took great care of my 1 year old dog who almost tore her whole nail out. Dr Schaele was professional and very kind to my dog. Highly recommended

I am so glad we found Buffalo Grove Animal Hospital! When we got our first puppy at 8 weeks old, we started at a different vet clinic simply due to proximity - they were awful, and we quickly realized we had to switch. Thank goodness for Buffalo Grove Animal Hospital because they have been absolutely exceptional! Their communication is excellent, you always know what's going on with your pet, they are organized, they help you understand which vaccinations and medications your pet needs and when, and always offer you their honest opinions. They're extremely transparent, their pricing is competitive, and everyone that works here treats your pet like it's their own. Our lab puppy loves going to the vet because this place is so wonderful!

Dr.Schaele and his staff are the best. Truly knowledgeable and kind people.My in laws referred me to him when I brought home Iris Lovely. They told me how wonderful Dr Schaele is with Delilah (my mother in laws Cat) so I took their advice and AM SO HAPPY I DID! They treat us like family and even thou I work at another veterinary hospital, Dr Schaele gave me a wonderful discount for choosing his practice instead of where I work. Thank you everyone!! The Margolis Family (Iris Lovely and Delilah)

Everyone at Buffalo Grove Animal Hospital is wonderful to deal with. They are all so caring and helpful. They treat your pets as they are their own. Even Baby loves going in as he knows he gets attention from all!

Very sweet staff and really liked the doctor

We couldn't get our dog's diarrhea to stop. So we called Buffalo Grove Animal Hospital and we were able to bring Penny in for Dr. Schaele to check out. We have been using Dr. Schaele and this animal hospital since Dr. Schaele took it over. Our experience with this clinic is nothing short of excellent. The front desk staff are always polite and helpful, and the vet techs are so gentle and caring when they are working with our very anxious dog, Dr. Schaele is very friendly, yet very professional and explains everything he is recommending. We are so glad to have this wonderful team to provide care for our furry family member. They are awesome... (and actually we followed Dr. Schaele to Buffalo Grove, and drive 30 minutes for Penny's appointments - cause we so believe in the level of care that she gets here!)

We bring our lab boxer mix here for check ups, flea and tick meds and general veterinary services and the staff and doctors here are excellent. I highly recommend Buffalo Grove Animal Hospital for your pets

Unbelievably nice and very professional. you guys have helped me so much thank you!! ????????

The entire staff was incredibly helpful and knowledgeable. Dr. Shaele was very kind and seemed to love & care about my dog from the first minute. Very impressive practice!!

Friendly service as always. Visit was also really quick with all issues taken care of.

This was my first ever vet for my first pet and I would not recommend this place to anyone. I asked for a 3 year rabbies shot, they gave my cat 1 year. I asked for a prescription for ticks and fleas, had to wait weeks and when I finally got it I decided to have the pharmacy contact the office to approve the purchase since it's much faster. They refused and said I need to mail in the actual prescription even though they were the ones taking long time to issue the prescription in the first place they would not approve it when contacted by the pharmacy. Since I could not get inside the office due to covid I was never able to talk to the vet and when I asked questions people who answer the phone would tell me they don't know the answer and I could not talk to the vet. Just a horrible place that does not care about wellbeing of pets at all. Thankfully I received multiple vet recommendations lrom friends in my area and I am looking forward to my pet's health being taken seriously not just my money being taken.