Bethalto Animal Clinic Bethalto, Illinois

I have never been so disgusted with a service before in my entire life. My husband and I visited the facility on January 6th and had an appointment for 4:40. We showed up at our appointment and it was the worst experience of my entire life. The staff in general was okay. I do not blame the receptionist and I thought the first tech was polite. After that, everything went downhill. We contacted Bethalto Animal Clinic simply to get our yearly exam and get my Dog’s vaccines up to date, was we recently moved from Jacksonville, Florida to the Bethalto area. First off, the services were anything but affordable. It was over $200 for a simple exam and 2 vaccines, one of which was an oral vaccine. When I had originally scheduled the appointment, I ensured to ask if I would be allowed to be with my dog during the exam and throughout the process, as he doesn’t know people at Bethalto Animal Clinic yet and neither do I. I was told yes and that the only things I would not be present for, was blood draws and if he ever needed x-rays. When we went to the back room with our dog, the tech was kind and was asking us of our concerns. Not once did she try to get to know Wilbur (our dog) and not once did she try to get him comfortable. We brought his treats with us to help him adjust a little easier and they were not used. Once she was done talking to us, she informed us that she would need to do a blood draw for one of the annual tests and we said okay. She took him back. When I tell you my dog screamed, I mean he absolutely screamed. Not once have we EVER heard him scream like that. We have been to multiple vets, and never has he been nervous or scared like he was there. They come back 20 minutes later only to tell us that everything was done. The Vet brought him in (who I have never met) and did not tell us how the exam was, discuss any issues we had, address a single concern, absolutely nothing. We paid over $200 to listen to my dog scream and I cannot tell you how disgusted I am, not only with myself for bringing him there, but for this clinic to treat my dog the way they did. We weren’t even introduced to the Vet or anything. I felt talked down to when trying to discuss a potential food allergy (diagnosed by my precious 5 star vet) and it was the saddest experience of my life. I cannot describe to you the feelings I have. I will not bring a single living being to this facility ever again, and I will continue to inform everyone in my circle about the horrific treatment of my dog. This facility should be disgusted with themselves. My dog is a member of my family. For you to treat him like a number is unacceptable.

Friendly and efficient as usual

Great vet everyone was kind and seem to care about our pet,was clear on medicine and how to use it, and price was good for the service.

Great place to take your animals nice people

We absolutely love Dr Dan! He answers all my questions and addresses my concerns. Staff is extremely friendly and helpful as well.

They love the animals they care for. And they take the best care of them that anyone could ask for.

Great and very caring and friendly. Thank you for you dedication.

We love Bethalto Animal Clinic and will never go anywhere else.

I ???? Bethalto Animal Clinic, it's the only place I will take my fur babies!

Best place for your 4 legged family members.

Very friendly and good service.

Very expensive and never give you the price they quoted. I went to get flea medicine and it was supposed to be $24 for 2 but ended up being $52 and change.

I've been taking my dog to Dr. Buller for 9 years now and we've had nothing but great experiences here. The environment, friendly staff & Dr. Buller are top notch; I recommend them 100%!

I always take my animals here to Dr Buller.

they all were amazing! so friendly and caring, real animal lovers, we will definitely go back.

Such wonderful staff. You can really tell they go out of their way to make our furbabies feel right at home.

They are so compassionate to the animals and owners!

Home-town, and second generation owned, I've taken my pets here for over 3 decades. I trust the animals that love my family unconditionally in their care.

We love everyone here. Very friendly and compassionate.

Very reasonable on price and employees are great.

Have used Bethalto Animal Clinic for over 30 years. Doc Buller Sr. For many years and now his son. The staff is friendly and super helpful. Fast appointments given.

I have used this vet for over 15 years. They are always amazing and answer any questions I have. The whole staff is amazing. They also get you in quick for appointments.

Have had pets for my entire life. Only vet I would go to. But not really set up for emergency care. Think doctors office vs emergency room. Still always a good experience.

Friendly and competent staff make follow-up calls to see how your pet is progressing. Quick accommodations for emergencies. Very reasonable charges.

These people care about animals and have always been so nice when we need them.

Been going here for years.

**DO NOT MAKE THE MISTAKE OF CONFUSING THIS FACILITY WITH BETHALTO SPAY & NEUTER CLINIC! APPLES TO (ROTTEN!) APPLES!!!** THIS clinic is staffed with such incredibly kind and knowledgeable animal lovers, it's difficult to put it into words. They neutered a puppy I had over 25 years ago (who is still on my top 4 list of all-time favorite furbabies), & he was treated with SO much love. They helped lead our kitty (accompanied by a HUGE piece of our hearts ????) to the Rainbow Bridge a little over 9 years ago - and did so with SO MUCH compassion... for him AND for us. (I'm not crying! YOU'RE crying! ???? He's also on the list!) And they've been there to meet the needs of our other furry family members over the years as well. I recommend Bethalto Animal Clinic to others - HIGHLY! - every chance I get! There's simply no substitute or room for compromise!

The nurse was AWESOME with my 3 dogs & 1 cat however my wife sadly didn't care to much for the Doc. I didn't have an issue with him I thought he was OK but in no way was the Doc. Rude or anything she just didn't care for him

Extremely Kind and Caring Staff, my dogs love them

The most awesome humans work here! Very kind, knowledgeable and caring, along with being affordable. My furbabies love when it's time to go. Highly recommend!