Indian Prairie Animal Hospital Aurora, Illinois

We've brought our exotic pets here for quite a few years now: hedgehogs, Tegu, snakes. I'm constantly impressed with the staff and environment. Everyone seems friendly, knowledgeable, and caring. From scheduling to follow-up the team does a great job. Everything always seems very clean and well kept. I also feel comfortable asking questions, especially regarding recommendations. I never feel like I'm being taken advantage of, dismissed, or talked down to. Despite the limited number of exotic vets, I gladly drive from Geneva for the experience at Indian Prairie Animal Hospital!

Dr.Ernstein and the lab techs were very prompt to see my pet. Everything was transparent. And they were extremely patient and kind when it came time to say goodbye to my beloved ferret. I highly recommend this veterinary clinic.

Love thos Vet...inexpensive and cares about our pets...

Very patient with my dog

I was here with my Sister she had to bring her dog in, my Sister really likes this place.

Great, they took care of a friend's bird over night at that last minute and they were really in a pinch so it's awesome that they were able to accommodate their request. They've worked with them before and it's a nice, well run, clean & friendly place!

Always professional, caring, empathetic and just the best clinic around.

I came here for the first time today for my green cheek conure, and I can’t remember the vets name but he was so wonderful. He has a great bedside manner and was so knowledgeable and informative. My bird usually bites new people and the vet was even able to handle my little guy without getting bit!

This place is great. The staff is welcoming and professional. The Dr's are educated, skilled, and compassionate... and they listen to you and work with you to create the best experience for your pet as well as treatment plan when necessary. Shout out to Dr. Ristich -- finally found a vet in the Naperville area that I can write a positive review about. I have had some terrible experiences at other practices. Thank you!

This was my first time coming to this vet. The staff was extremely nice. Dr. Benson was very personable and great with my cat. It was very clean and organized as well.

Do not take your rabbits here! I just moved to the area and wanted to get my rabbit set up with a local vet, but I was horrified with this place. The building itself is nice and the staff are friendly with the exception of Dr. Ristich. Dr. Ristich is the 'exotic animal' vet and apparently had experience with rabbits, but you wouldn't know it from the rough way he handled my rabbit. Rabbits are delicate animals, but this vet was so forceful with my rabbit, I was genuinely shocked. I couldn't believe someone with rabbit experience would handle a rabbit this way. But by far the worst part was when he grabbed my already terrified rabbit by the back of his neck and flipped him upside down, something you should never ever do to rabbits! And then proceeded to squeeze at him and jab him far more than necessary. And this isn't standard practice, I did my research and nowhere did it show an examination remotely as rough and scary as the one he gave my rabbit. Rabbits have been known to die from shock from being put in a prone position. Any good rabbit owner knows that you NEVER flip a rabbit on it's back! They are prey animals that can literally die of fear. Anyway, I will never be taking my bunny back here and I advise you to avoid it as well.

I highly recommend Indian Prairie Animal Hospital! I've been taking my dog, Sadie, here for years and she has always received excellent care. Recently, our pup injured her ACL and we've had a couple appointments for her care. Dr. Ristich is attentive, experienced and always adds a touch of humor! He is careful and cautious with Sadie. I appreciate their immaculate office and staff. If you're looking for a new vet or are new to the area, check them out.

I've been coming to Indian Prairie Animal hospital over the years- Dr. Ristich took care of our dog Kerry and our guinea pig Pinky. Now Dr. Ernstein sees Checkers our Cockatiel! A rabbit Toby we rabbit sit goes there too!!! Awesome, wonderful and caring- everyone!!!!

The Vet was knowledgeable about my bearded dragon however Apollo was very sick. They did what they could but he didn't make it.

These guys are great! The doctors are super knowledgeable and accommodating. My pig sprinkles was attacked by a dog recently. I called Indian prairie and they said they didn’t have any availability for emergency appointments but allowed me to bring sprinkles in anyway! They kept him under observation and did an examination to make sure there wasn’t anything wrong with him before calling me to pick him up. They only charged me for a routine visit!!! Not an emergency appointment, like most vets would have. Then they kept in contact with me for the next few days to make sure no new problems arose.

We love taking our pets here, Dr. Benson is the doctor we usually see but we have seen other veterinarians before and they were all wonderful! Thank you for always taking good care of our family ☺️

Pretty cheap not gonna lie, super nice and caring for the animals. I have an exotic and the bills haven't been bad at all. Giving them a call will get any questions answered.

Great pet care. I have been using them as my vet for 30 yrs. Dr. Sam Ristich knows about parrots and everything else. He has great bed side manor. He has my respect. His staff are very nice too.

Doctors and staff are great! I would feel comfortable recommending them to my family and friends!

I made the mistake of not calling first - they only take appointments. They were nice and suggested a few other walk-ins, like Springbrook.

Never needed a vet before. My bird was overly plucking. Was quoted like $60 on the phone for a check up. Bill ended up being almost $100 after they gave him a shot without telling me cost.

We could not be more pleased with the doctor and staff at this Animal Hospital. They saw our pet quickly, explained everything thoroughly and were very well priced for the services. We were treated with compassion.

We have always received the best care for our dog with Dr. Ristich especially as our dog aged and she developed some special needs. We have been without a dog for over 14 years but now that we finally brought in a new dog we knew we were going to come right back to Indian Prairie Animal Hospital. Our first visit back at their new location and it's still a great place for our pet's medical needs. Friendly, and informative as well. Thank you!

My cat Pip, who is almost 13, is having some health problems for the first time in his life. Along with that came my cat's aversion to any type of medication, which has made things harder. Luckily, the doctor was able to help me find medication routes that are a bit more tolerable for Pip. While the process of finding out what's going on with my cat has been frustrating to me (again, he's never been sick, and watching him get sicker was very upsetting), it has been more so than it usually would have been as I very recently lost my sister at a young age. The thought of losing my cat right now too is impossibly hard to express. However, Pip is slowly turning back into his old self, after I followed (to the best of my ability, despite some spitting out of pills and hiding from transdermal meds) the instructions and recommendations given by Dr. Ernsting, for whom I am very appreciative. Halving the dose of one very expensive med (while keeping within therapeutic range) was a lifesaver, and kept my cat comfortable while we waited for imaging. While I still cannot get this cat to eat the prescription diet or take pills orally on any kind of consistent basis, he is improving, as we have multiple ways to medicate him now. I also very much appreciate the staff members' patience with me and my multiple email and phone questions, and I am happy to see Pip resting, playing, and eating normally again. Thank you for helping me help my little buddy.

Fantastic customer service and they take care of my dog like family. Will definitely return.

I have been here 3 times now. I have 2 kittens. Cancelling my spay appointments and will no longer return to this vet. Highly disappointed by the customer experience, this hospital came recommended from a close friend, who did warn they are pricey. But to me, what is the cost for great care for my girls? Unreliable -- poor time management, and poor communication. Maybe they need more staff or they need to reduce the number of appointments they agree to take in as it does not seem they are managing their capacity well. One kitten was examined by Dr. Ristich. Good bedside manner (over the phone, you do not go in with your pet due to COVID-19), seemed to believe everything was okay. Didn’t press for urine tests/etc, but did them at my request. Cost over $200, but worth it for peace of mind. He earns the only stars in this review. Second time was for a routine exam - we were never seen. After over 45 minutes of waiting in the car, we cancelled as it was clear I would not be seen at all that day. Reception was short and flustered. Third time, came in for blood draws (which cost $281). Technician was far too rough. Blew the artery on my kitten and did not tell me at all. Discovered the injury later that evening. Kitten was not herself afterwards. Last, information regarding the process for a routine spays has been inconsistent and incomplete over multiple phone calls. I highly recommend for routine shots, and spay/neuter to go with Spay Illinois in Lisle. **Update** Dr. Ristich called to explain to me the technicians did blow the artery on my kitten, as I assumed. Acknowledged someone should have told me, offered to exam the injury for free and refunded the cost of the blood draw. Again, he earns the only stars in this review as my experience to date has been consistently unreliable.

Very nice people great doctors over all great experience

First trip here for the kids' bunny. Excellent, caring, and thorough service by Dr. Ernsting and staff. Fair pricing. The only downside was having to wait outside due to Covid...

We've entrusted the health of our animals to Dr. Ristich, Dr. Teiber, and Dr. Ernsting for about 15 years now. They've helped us through saying goodbye to longtime family members and more recently, they've been taking care of our cat and our new puppy. The most telling aspect of their care is how my animals leave after every appointment... Happy! Doctors Ristich, Teiber and Ernsting have always been straightforward with us about the best paths to keeping our animals as healthy as possible, and it certainly shows. Not to mention the rest of the staff from the technicians to reception are always friendly, prompt and overall a joy to work with. Thanks for all your years of care and expertise, and here's to many more!

Nice facility but over priced.