Hawthorne Animal Hospital Pocatello, Idaho

Called to set up an appointment, but they don’t take new clients? Not sure if having info online is a great idea if they don’t want new people calling.

Workers were non responsive and disrespectful in my concerns about my dog. They also advised my family members that it would be appropriate to let my dog travel the 3 hour drive to their location in his condition instead of getting him emergency help. When we arrived, I basically got made fun of for freaking out about my dog’s condition. They laughed at me saying that it was not a big deal, and made me feel silly for overreacting. Their arrogance lead them to leave him under poor supervision and he passed away in their care at 3 years old. I am still in shock because of how I was made to believe that the surgery was so simple. I understand that accidents happen, but my experience at this vet could’ve been salvaged with just a little empathy for my situation. People come to your business for warmth and love in the hardest times, do better.

So friendly and through. And our puppy loves them too.

I wouldn't take my dog anywhere else.

Very nice and considerate took call in the middle of the night got our dog our key in right away in the morning

professional vets and a fantastic staff. pricing is fair. I've had emergency visits, regular maintenance, surgeries, cancer treatment, all done here over the years and have always been satisfied that my animals recieve the best care.

Pretty sad that my family has always gone here and because my last vet visit was 6 years ago I was considered a new patient and had they wouldn't accept new ones. Oh well BAMC is alot friendlier and clean as well. Gladly switched over.

Dr GERSTERER has been my dogs veterinarian for over 20 years she wonderful with my dogs takes very good care of them and great with me as far as a payment plan that helps me tremendously. Definitely would highly recommend Hawthorn animal clince to everyone

Great vet, wonderful service and caring

Been our go to vet for 40 plus years. The best!@@@

I have been going to Hawthorne Animal Hospital for 30+ years! Wonderful care for all animals. We have 10+ dogs, and horses. I have never felt my concern for my animals have been overlooked. Best quality of care and very affordable. We love Dr. Lonna G. Shes absolutely wonderful and most of her staff is very friendly.

Thank you for taking care of my girl.

Drs. Oates and Gershner are fantastic. They provide down to earth medical care for animals with genuine care for both the fur baby and the owner. I never feel judged, just supported as a pet owner who wants to take good care of my animals. They made time in their very busy schedule for our dogs when we were in a pinch, and seemed genuinely happy to do so!

Best animal hospital in town. One of are former dogs died from cancer and they sent us a sympathy card. Before we went here one of our dogs got hit by a drunk driver and that place just put her down. I will always take my pets here they are awesome.

Yall should really look into getting some nicer receptionists. Just putting that out there.

This is the only place I will take my animals! I've been going here for many years and do not foresee me taking my business anywhere else. They have realistic prices and amazing staff!

A great place for animal care.

We have been bringing our animals here since we got them. Dr. Gershner is great. Our kitten wasnt doing well after surgery and when i called she spent alot of time with me on the phone and then personally called me the next day. Very happy with them.

I sure appreciate all the people at H.A.H...Their hard work and knowledge in animal care,fair prices,all the staff are always friendly even though the office is so busy..I have been able to better care for my pets,thanks to Hawthorne Animal Hospital...????????????????????????????????

Best veterinarian place in Pocatello love this place and I can afford him and they are wonderful with animals absolutely wonderful

Love them. Dr Lorna is so awesome.

The people are so nice????

Good puppy and momma doing good

The owner was amazing! I was told my pup would need to go to salt lake for surgery (he had a cyst on his eye) but she was able to remove it and make him look great!! Lisa was also amazing and took amazing care of my pup! I’m so happy that I was referred here!!

Best experience with a vet so far!!

I had to go put my dog down today and they were the nicest people ever so compassionate

The people who worked there are amazing. They were really kind and I am happy to say I am glad they are taking care of my cat! :)

Literally the worst vet I have ever been to. Super unkind and cold. I highly suggest taking your business somewhere else.

It was a great experience. The vets are very personable and make you feel comfortable with your pet

Great care@ my dogs were well taken care of. Very good pet owner. I will be going back. Great care!!!