Big Island Pet Care Center Keaau, Hawaii

Very pleased. I moved to HPP recently and needed to find a Vet for my old dog. I highly recommend BIPCC. Professional and caring.

Staff is friendly, efficient, and professional.

Fast friendly appointments . Very good rapport with animals ????????

Really good service and convenient!

Real covid conscious. Ver caring.

We had an appt. for 11am and we arrived 10 minutes early. They made us wait 35 minutes BECAUSE THEY DECIDED TO GO ON BREAK. Keep in mind that THEY told us what time to come. We had Dr. Sarah Ortega, and honestly her advice did help us, but the way she was talking to us made us feel uncomfortable. When we would answer her questions, she would look at the nurse and that made us feel like we were being judge by them. The only person who had great service was the front desk receptionist.

WARNING: Wednesday vet. Ostegra. Very bad. Only in it for the money. She charged the lady in front of us half price, while charging my family full boat. Barely examined our pet and refused to honor my given appt. time. The Pahoa Vet is a much better place to receive loving care for pets. This office could careless about the you or your pet.

I do not endorse this business. My experience taking my dog for a routine dental hygiene appointment left me with a sick dog and the impression the vet and the staff are uncaring, unprofessional, and uncommunicative.

Great service when you're there for a visit but rarely answers phone calls and/ or return calls

Telephone consult truly helpful and greatly appreciated, kind courteous and professional.

This is the best vet on the Big Island.

My dog Jeter doesn't have alot of experience with Vets. Everyone here treated him wonderful making it far less traumatic for him.

My dog has been treated at Big Island Pet Care for about four or five years now. She is on several medications which give her a much better quality of life. I recently needed the refills to be approved via WalmartPetRX by The doctor. The doctor and the staff were absolutely awesome! They way they interact with your pet is just wonderful. They always have fit me in for appointments and refills without delay, along with very reasonable prices. There is a reason why I have used this office for several years! It’s simple. They really care about your pet.

The worst vet I have ever dealt with. They told us one price, then jacked up our bill when it was time to leave, then wouldn't honor what they told us on the phone. Now they can't find our paperwork so we can't order our prescription from pet meds. Not only is this the worst vet I've ever worked with, they're one of the worst companies PERIOD I've ever dealt with. Dishonest, disorganized, unprofessional... I'd go elsewhere if I were you.

I read some of the reviews of this place before taking my new Humane Society dog for her first appointment. I'm so glad I did. The bad reviews are far scarier than the place. I gave them the benefit of the doubt because they are really close to where I live and my new dog has some bad car anxiety. The staff could not have been nicer. They were incredibly sweet to my nervous and car sick rescue dog. Their kindness put both she and me at ease. These guys are awesome, don't let a couple bad reviews shadow all the great ones they've got. I wouldn't never ever put any animal in harm's way, and this is a great vet place.

I made a appt. My dog was itchy for a while, never helped to fix the issue. Suggested shots, fleas, and still no remedy. I even trimmed her nails and till today she's still ITCHY. NOW BLACK SPOTS HAVE APPEARED & SHE'S STILL ITCHY.... ALMOST $200.00 FOR NOTHING.... SHE'S SO SAD FROM SCRATCHING.. HELP....

I love this clinic! The staff is friendly and always helpful and the Dr. is great. Missy is always in good hands with everyone there. Mahalo for caring so much for my fur baby...Little Missy Fox!

Doctor is very very good. He has excellent bedside manner with my cats and dog. If you want the best care for your pet, this is the place. I like it , right in the neighborhood.

Professional, curtious service and great availability for appointments.

Our doctor & we love our vet. It is appointment only & no emergencies, perhaps that's why there have been some negative reviews. They have shown nothing but kindness to our dogs.

In our neighborhood. Good people

I have used Big Island Pet Care for many years. The staff is kind, friendly & knowledgeable. A few years ago, Dr Grune had to put down my elderly Sheltie, he cried with me as she passed & the staff later sent me a very sweet condolence card. No they don't take Emergencies, I recommend Kiluea Vet in Keaau for this, they do take emergencies & are very good, but rarely take new patients.

Amazing staff, decent prices and extremely knowledgeable staff. My mini daschund usually never uses the bathroom inside, but he has only been to the vet at birth for shots, one near death experience and his last visit for vaccinations to travel. He relieved himself without my knowledge and offered to clean up, but the staff were happy to do it. Very thankful for that. They were gentle with him, quick and efficient.

Price ranges kinda high but still worth it 4 a healthy pet.

The best on the island????

Great place to bring your pet for all their health needs. Nice helpful staff. Very friendly.

Dr. Grune and the staff here are wonderful! They take such good care of my animals and with such care and compassion! We tried several other vets in Hilo before finding Big Island Pet Care Center and won't go anywhere else.

They really care about your pet's care.

I called to schedule an appointment and I was able to get in fast. The dr gave my koda bear a proper exam and reassured me he was in good health.

Amazing vets. They truly care about your pet. I'm warm and fuzzy all over from how awesome they treated our mangey rescue dog. He's been a difficult case, but we trust he'll pull through now that he has the right meds. Super informative and gentle practitioners. Reasonable pricing. This will be our vet for sure. ????????