PetSmart Honolulu, Hawaii

293 reviews

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Reviews: PetSmart (Honolulu)

All reviews (293)

Yelp (84)

Google (209)

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michelle sayasane

2 years ago

Found the kitten supplement milk and the service was good!

Allen Liang

2 years ago

Friendly and efficient staff. Shelves are well stocked. Only recommendation for is to be careful of the homeless in the area, they walk on the streets and don't look for oncoming cars and run across randomly.

Kahula Rowland

2 years ago

Staff is friendly, the shop online and pick up option is great too.

Rachel Gallagher

2 years ago

Always a pleasure to do business with the staff. They are always wonderful to the pets!

Michelle P

2 years ago

The ladies working there missed out on a sale- they wouldn't sell me any of the fish! I believe they were discriminating and must've thought I was homeless or something because they sure were talking down to me. Very bad customer service. I don't even want to give them one star! Worst of all, every fish I asked for they turned me down so I left unhappy and encourage others not to shop here.

Jp Bulaquena

2 years ago

Great selection! Looks of products to choose from! Friendly and knowledgeable staff! Def coming back

Fino Franco

2 years ago

Great service and great selection of dog food

Deena Picozzi

2 years ago

Petsmart has the best support and supplies you'll need for your new pet. Get the shots and everything else your pet needs.Aloha

Christopher Harlow

2 years ago

Went in to buy pet essentials, and was surprised by the lack of markup on the litter. Petco has it for $70, and it was $58.99 here, which matched their online price, unlike Petco

Bailey Martel

2 years ago

I order online frequently using the free DoorDash delivery option and the convenience is great. However, as others have said, they run out of stock often. My orders will be altered after placing, and sometimes only a few cans get delivered. I tried to contact the store to see if they could order more of a specific food to this location (it’s always stocked in Kapolei) and was told that’s not possible. They don’t control what they stock, the orders just arrive and they unbox them. Seems like a bit of an odd inventory policy to me, but it is what it is. It’s a corporation, not an independent, locally ran shop.

Joanna Fletcher

2 years ago

I love this store they have everything u need & fast & friendly service

Kathy Bonnie

2 years ago

It had everything we needed to take care of the dog. But, I really like the birds. They were so beautiful. Oh, the lady that checked us out was so nice and friendly. She played with the children and made them feel good about what was going on.

Lydia Sanchez

2 years ago

First time going into this store. But they have a lot of good items. But very pricey. The only problem is that they don't have a pharmacy for dogs medications.

Venturi Renee

2 years ago

Love my pets so thank you for providing me and supporting my animals

Adamo Stivala

2 years ago

Nice selection and staff is very pleasant, just prices are a bit high compared to similar stuff you may find online

Davin Lassiter

2 years ago

The most beautiful girl in the world works here, so 7,564 Stars

Lorna Hu

2 years ago

Cashed in a discount coupon for large breed dog food. Quick trip in and out. My dog was greeted by staff stocking shelves. Made his day; tail wagging happy.

Rogelio Jaralba

2 years ago

Good and affordable with discount

Bradly McClain

2 years ago

Great ace for your pets needs. Good prices.

JJ Sparrow

2 years ago

Staff is very friendly, helpful, and professional. This store always have the products I need for my pets.

Kara Hukill

2 years ago

Clean store, great employees, easy to get in and out with exactly what you need. Lot can be a little dangerous as people tend to ignore the stop signs, and definitely don't care who is trying to back out of a spot

Mike Higa

2 years ago

If there website has a lower price than the store , the store will honor the price, all you have to do is show them the website price.

Samuel Kaapa

2 years ago

They are really helpful when it comes to assisting you with your pet's needs and wants.A wide verity of healthy food and medication to keep your loved ones healthy and happy, grooming services are available by appointments only.

Skooter Fletcher jr

2 years ago

They have everything u ever wanted or needed for my pampered pooches.

Conred Maddox Jr.

2 years ago

PetSmart always makes the extra effort to satisfy customers.

roger chun

2 years ago

Groomer Sonya is the best, we have been seeing for couple of year. Very good with animals. My dog loves her.

Edna Kama

2 years ago

Went to exchange my aunty dog thunder shirt.I'ts a better solution for dog anxiety.It helps with her anxiety.

Gary Castle

2 years ago

Customer service not adequate to manage business issues. Understaffed, and when they cancel your appointment , no emails, no phone calls , but will unlock $5 discount for next attempt. Support local business for dog grooming needs or schedule appointment here and share email account at your own risk. Five parking stalls not on skid row 2.0. Employees have bad attitude, makes getting your dog groomed a mission. Made appointment two weeks in advance. Zero customer support for human time or 2 yr old retriever.

Eddie Lisuzzo

2 years ago

Always friendly, helpful staff.

Tony Combs

2 years ago

Went in to check out their fish. These tanks did not look like they have been cleaned in months. A lot of algae and saw a few dead fish. One was a Koi angelfish. Had some of the bottom feeders eating a dead fish. One dead fish was part of the artificial plant.

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PetSmart, Hawaii, Honolulu

500 N Nimitz Hwy

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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