Petco Hilo, Hawaii

217 reviews

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Reviews: Petco (Hilo)

All reviews (217)

Yelp (22)

Google (195)

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Kanoe Joao

2 years ago

Just gotta Love the selection of thing you find in here.The staff is always so helpful and so cheerful

Kanani Kahikina

2 years ago

Friendly staff. Lots of variety to choose from. Like to shop with choices

James Ogden

2 years ago

Went wish a friend, stayed in car. Tried to make a purchase through their app for pick up but the app wasn't working again. Bought my items someplace else.

Jeanette Oliveira

2 years ago

They have a large selection of products, just extremely expensive. Walmart is a much better option.

Regina Blanchard

2 years ago

Love the store and the merchandise that's offered. Good customer service!

nick johnson

2 years ago

Fast and friendly, the food I was looking for was empty on the shelf, but when I asked I was shown a end cap that had what I wanted. Maybe stock both locations in the store though.

Martha Heinrichs

2 years ago

Clean, organized, great customer service!

Cindy Chid

2 years ago

Lots of stock!! Nice clean store.

Bob S

2 years ago

Not now, thank you !

Anne Boggs

2 years ago

Easy online order and one went to store quick and easy picking up my order

Amelia Tom

2 years ago

The store manager was very nice and helpful.

Jenna Westerhouse

2 years ago

The cashier was very helpful!

Tihoni Pszyk

2 years ago

Sad every time we buy fish ???? it die in 2 or 3 days. All there fish in the store was sick looking..

Robin Konick

2 years ago

Staff is friendly, selection is pretty good for most items.

Liz Perreira

2 years ago

First time there, went in and wooow amazing. Asked a question to the cashier, can u tell me where ur meds for dog rash is, she looked confused n proceeds telling me it's over at the end of this wall, said ok off I went low n below here comes to different customers say this one really works on my dogs, other one says yes that's right bc I have 5 dogs whoooa mama, hehe. Then she says this ones work for my 3 small ones, the bigger dogs well they just don't go outside. If ever u want help ask a customer, better results.

Jaydee Kama

2 years ago

Petco's Hilo location is great. They are deserving for my high scores because of the whole overall experience. Workers are friendly and helpful, the store is clean at all times, they always have items in stock, great in store deals, they price match items online, if you have a question then 10/10 times they know the answer, showcasing the animals is always a plus for the keiki's, all animals are allowed inside and the atmosphere is just great from the moment to step in to the moment you step out. Plus they obey all COVID-19 mandates with signs and markings of staying 6 feet apart and having a max occupancy of people in the store at a time. They also make it easy for people who want less contact due to the pandemic by having specific stalls outside for a drive up/pick up fast experience. Mahalo Hilo Petco for amazing service. I will be back for sure!

Jacob Harlow

2 years ago

My experiences coming here was good so far.

Carol Silva

2 years ago

Shopping online is easy. The staff in the store are friendly and courteous.

Bryan Oasay

2 years ago

Store manager John is great with customer service.

Debbie Young

2 years ago

She went out of her way to find what I was looking for.

Gary Ea

2 years ago

Great sevice and reliable staffs.

Jean Garcia

2 years ago

It's my favorite place to shop

john figoni

2 years ago

Service is not the best here.

Purrfectly Prtty

2 years ago

I am always in Petco. Love the selection, and variety. All the associates are pretty friendly, and helpful. Plus they honor price matching on their website.

Sherrie Galdeira

2 years ago

Service is exceptional. Love the staff here. Need to bring the pups when they're bigger.

Ellen Train

2 years ago

Lots of items for many different animals. Would not apply all of my PalsRewards to my online order. Ordered 3 items online and used my PalsRewards. One item was out of stock. So Petco only allowed me to use $3.80 instead of the full $5.00 reward. Petco took away $1.20 of my reward for the out of stock item. I was penalized for ordering an item that was out of stock. DON'T SHOP THERE.

Brittany Wells

2 years ago

The staff was friendly, the store is clean and organized, and the pet selection is great.

Clinton Fernandez

2 years ago

Have most of our pet's needs. Very friendly personnel and extremely helpful.

Ryan Hanoa

2 years ago

The workers made sure to give us every discount and price match available to save us as much money as possible. I do suggest consumers price match online.

Gin Sampson

2 years ago

Great variety, and cute animals.

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Petco, Hawaii, Hilo

111 E Puainako St

Business Hours


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


10 AM - 7 PM

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