PetSmart Buford, Georgia

306 reviews

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Reviews: PetSmart (Buford)

All reviews (306)

Yelp (30)

Google (276)

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Amanda Richardson

2 years ago

Great customer service! More knowledgeable about pets than other PetSmart's we've visited.

Michael Stanifer

2 years ago

Great, we got in and out quickly. Always have what we need.

wynema boys

2 years ago

I had a wonderful experience at Petsmart in the Mall of Georgia. The employee was so helpful. And I am very excited to bring my little puppy home tomorrow. I highly recommend your store and the fantastic, employee who helped me find my forever love.

Tawana Allen

2 years ago

Everyone is always helpful and nice

Simon Peraza

2 years ago

Really bad experience with my dog today I took her over there so she can get her vaccine done today and when I picked her up she has all dirty when I called them to let them know they said they won’t take care about it they saw the dog dirty and they didn’t care they said to me that I have to buy a baby whips to clean her I I did her grooming 2 weeks ago, what a bad experience with them and service support.

carlos minauri

2 years ago

I was very disappointed. My pet was still soaking wet when I picked her up her hair did not looked even brushed. Will not be doing any future bussines with petsmart.

Stan Turner

2 years ago

Very helpful and friendly staff. Will definitely be back

Reid Christenberry

2 years ago

Nikki is an excellent groomer. She's very friendly and effective in her work, She has groomed our Yorkie since he was a puppy. Even though she changed PetSmart stores, we followed her to the new store.

Randall Lineberry

2 years ago

Great selection, good prices and quick checkout.

Olivia Miller

2 years ago

This location called while my dog was there stating he was being bad when they tried to trim his nails and that they made his mouth bleed. When we went to pick him up, his mouth was fine but his feet were bleeding. This means they LIED to us and no wonder he was being sensitive about his feet…. They hurt him & his hair doesn’t even look good. My baby will NEVER be going back here.????????????

Debbie Harris

2 years ago

PetSmart is my go to for dog supplies and dog food. The people that work there are so nice and we’ve had several good conversations about dog foods and dog needs.

Lea Leslie

2 years ago

Checking out is always worse part. Long slow lines.

Jennifer Ramirez-Dunand

2 years ago

Took my puppy here to get her vaccines and it was quick and easy. I waited for her and she was done in 15 minutes. The staff was nice and efficient.

omar cruz

2 years ago

Staff was helpful and friendly.

Kathryn Ozburn

2 years ago

Quiet, well stocked, clean! A+

Kamila Barazarte

2 years ago

They did great job for my margarita.thank you.

Jenna M

2 years ago

Smaller store, they don't have as much as a big store. Clean friendly store.


2 years ago


Gail Blanchette

2 years ago

Bought a ton of things off a clearance table. I love a bargain. Cashier was really pleasant.


2 years ago

Not a very good fish selection

Amanda LePage

2 years ago

The only issue I have with this store is the policy changes depending on the staff member. I recently moved to the area and have never bought (cat food) from PetSmart. I asked about their return policy at checkout and was told "just bring it back" opened or not! Even OPENED? I responded! Yes, we stand by our food! I said "you don't know my cats!" Fast-forward...cats didn't like the food went in to return it and a different cashier was there. NO we do not except open food! Which is it? So annoying ????

Miguel Acosta

2 years ago

Ok listen, I get that you guys wanna go home as soon as your shift ends, but if your sign says you close at 9 pm, don’t lock the doors at 8:55 and then refuse to let anyone in. I really needed to get my dogs prescription food, but because you guys are in a rush, I could not do so. Thanks a lot.

Serlin Singh

2 years ago

Great and fast customer service!

Sidney Kitty

2 years ago

Vet is great and things are not too cheap, but not too expensive. We got our sweet cat here, Anemone now named Destiny

Toshiko Uchimaki

2 years ago

There were beautiful cats at adaption room. I already adopted 2 cats 10 years ago and responsibility for their life so kind tough to add more right now. I just wanted to say " hello" to feline friends. Then noticed " Adapt one get one FREE" on 3 years old cats...... I understand it is tough to take care of them with volunteer but ... really sad feeling. There is $85 adoption fee( grown up cats) to run the business ( to rental space ,medical cost etc..) and make sure the people adopt them with responsibility for life long with financial ( They asked questioners on paper with signature when I adopted 2 cats) 2 grown up cats together is more difficult to adopt now I guess.


2 years ago

I ask for help to find a harness for a dog and the lady helping me out was very friendly, understanding and helpful. She took some minutes away from what she was doing to help me out and I appreciate that very much. Thank you!Great place to get what you need for your pet!

barbara watkins

2 years ago

Love the reward credits when checking out

David Novak

2 years ago

Amazing location and the workers are always extremely helpful! Very clean store as well!!

Tewana Parris

2 years ago

I completely agree with Zilah!! If I could give 5 negative stars, I would!! It takes forever to get on the grooming calendar. Finally got on, AND confirmed my appt when I got the text message...ONLY to be called less than 24 hours before my dog's appt to be told that they were cancelling it because they were short staffed. The next available appt wouldn't be for 2 weeks!!! Asked if there would be any type of compensation and the associate told me that it's something beyond their control. I asked to speak to manager because I was very disappointed with the lack of customer service and the associate said she understood and would be upset too, but that the manager would tell me the same thing. Needless to say, I will be going elsewhere. This location always has some type of issue and is the worst!!!!! I give a lot of praises to the scenic highway location and miss it dearly since I moved, but I will sacrifice and make the drive for the better service. I HIGHLY DO NOT RECOMMEND!!

Barb Gouinlock

2 years ago

No one could tell me if a certain cat toy had been discontinued. Prices are very high, but great selection.

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PetSmart, Georgia, Buford

1705 Mall Of Georgia Blvd 50

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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