Pet Air Carrier Alpharetta, Georgia

50 reviews

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Reviews: Pet Air Carrier (Alpharetta)

All reviews (50)

Yelp (8)

Google (42)

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Drawing with Shelly

2 years ago

I absolutely loved my experience with Pet Air Carrier! They were very helpful every step of the way in shipping my cat overseas. My cat had a four day trip and when she was delivered to me she was happy and healthy. Her kennel was clean as …

Alice Tang

2 years ago

Jan 2022: I transported my cat from Boston, US to London, UK. Anita, Aashima and Janice are very helpful. A tip for pet owners travel to London: you need to reserve the space in Heathrow Animal Reception Centre(HARC) in ADVANCE (at least 1 month prior to your intended travel date), the flight options are plenty but the space in HARC is hard to secure. Also please double check the documents, there’s a typo in my name on the cat health certificate(but the staff in HARC didn’t notice.. :P) Timeline: landed in Heathrow at 8:00am, completed vet exam and clearance in HARC and ready to pick up at 11:30am. (The clearance for the morning flight seems to be quicker, I have a friend whose cat landed around noon and took 6.5hr to pick up)

Charles ladnoer

2 years ago

Pet Air Carrier was great to work with! They promptly answered any questions we had. They did everything they could to make the process smooth for our two bulldogs traveling from Florida to the UK. I highly recommend using them!!!!

Alicia Lüdemann

2 years ago

PAC did an excellent job moving our loved Golden Retriever from America to Germany. We explained our needs of service and which flight we would prefer. Anita was a great help with all the paperwork and required preparations . She was always available and answered any question we had. Also reasonable priced. Again, thank you so much!

LEHMANN JUSTINE

2 years ago

Great service ! We just shipped our 2 dogs from Texas to Frankfurt. Anita and Ashima made the all process easier ! Ashima is helpful and resourceful, knows what she is doing and called a lot for update during the process and shipping. The dogs are safe and sounds with my parents, waiting for us to make it over there ! Will definitely use them again and I recommend it to everybody. Thank you !

Katura Wilkes

2 years ago

My review is that this company is 100% legit and honest. I wanted to say thank you to Anita for your help. Even though they did not deliver a puppy for me, I called to ask them advice on buying a puppy from a company who claims they use this Air Pet Carrier to deliver puppies. Anita was able to give me tips to look for scammers that say they are delivering a puppy and sure enough, she was right on the mark and I was able to identify a scam before I was taken for $1500. Thank you for your time and honesty!

RED CHOCO

2 years ago

I don’t have any problem with the dog shipment. The woman was really nice handling all the shipping of my dogs from US-UK. However, the person who drive them from the airport to us DIDNT BRING ANY OF MY DOGS KENNELS,FOOD, LEASH ETC, just the DOGS. We rent a house in UK, WE NEED THOSE KENNELS. I SPENT $2000 for kennels & Accessories for 4 of my dogs. I kept emailing, calling was rejected (by the woman in UK) messages never responded then said kennel will be here on monday, the monday comes, got email, next monday now it’s been 2 months WHERE ARE MY DOGS KENNELS???? my dogs been destroying the doors, bed, bathroom, not to mention ESCAPE 30 times!!! etc, now WE HAVE TO PAY thousands of dollars FOR THE DAMAGES BECAUSE YOU NEVER GAVE US THE DAMN KENNELS SINCE DAY 1 !!! take responsibilities and BRING ME MY FKING KENNELS!!

savannah white

2 years ago

Thank you so much to Aashima with pet air carrier for reuniting me with my three fur babies across the world!! It took along couple of months due to covid but thanks to everything she did for us we finally have them☺️ Aashima was very informative and helpful.

S C

2 years ago

Aashima was excellent with managing the relocation of our dog, Sadie, to the UK with us. Very knowledgeable, responsive to all our questions and made the process as smoth as possible all along the way. Highly recommend!

Davina Walton

2 years ago

Our pup made it safely from Atlanta to Germany and I couldn’t be happier with the service we were provided. Aashima, Janice and Anita were very helpful throughout the whole process and very responsive at all times. THANK YOU

Beth Hobson

2 years ago

The team at Pet Air Carriers helped us through the process to import our three cats from the US to Belgium with reassurances and answers to all my questions.

J Schiller-Bowyer

2 years ago

I cannot thank Aashima and Anita enough. With COVID and Brexit, I wasn’t sure how we would get our dogs from Atlanta to the UK, and they found a way. Even when Heathrow was full, they pulled through and our boys got here safe and sound. Thank you so much for helping us and being there every step of the way!

Nicoletta Salierno

2 years ago

Their service is awful. They don't talk to you and they don't instruct you about things that have to be done and you are not aware of. They don't promptly answer to your emails/text messages/ calls, not even when there is an emergency and they are not capable of preparing official documents without typos (I am talking about the bill of lading and consignee's name).And of you try to ask them for corrected paperwork, they don't send them to you. So if you think that you are going to pay for a service and be without stress, I suggest you to hire somebody else, because PAC will only add more stress/discomfort to your current situation.

Tessa Cullan

3 years ago

We used Pet Air to move our pet overseas for a military move. Our agent, Aashima, was extremely helpful. She answered all our questions and worked to coordinate everything, from the vet, to the airline, to customs, ect. We will definitely be using Pet Air again in future.

Liz

3 years ago

Highly, highly recommend!! Aashima was so well organised and made herself available for all my questions, no matter how small. The whole process was so much easier thanks to her and Pet Air Carrier. We flew from NY to London and the dog arrived safe and happy, with all the paperwork completed correctly. Cannot recommend their services more highly.

Daniel Shorr

3 years ago

An amazing team of caring and smart individuals. Anita, Aashima, Janice all worked tirelessly to help ensure our pooch successfully made it to the UK (and that we had a good backup plan in case the temperatures in Atlanta prohibited animals on the flight, which thankfully wasn't the case). Flying animals during COVID is especially challenging with extensive and shifting regulations and restrictions by countries and airlines. This was our first time shipping a pet and it was a lot to learn, but PAC had excellent information to help us. We had a complicated situation where I had done some part of the booking myself, but after I realized I needed professional help they jumped in and were fully invested and so kind. Just one example: Anita brought our dog for drop off at cargo and only then did British Airways/IAG Cargo say that crate I purchased was too small (despite my triple checking the dimensions met the IATA guidelines; British Airways apparently is particularly conservative in which crates they judge sufficiently big enough). Even with less than an hour before Chelsea was due for check-in, Anita quickly and resourcefully popped over to Lufthansa's cargo team and leveraged her relationship to procure a used, larger crate on the spot. She transferred everything over to the new crate and our dog was given the seal of approval and was able to fly out that day.

Samantha Middleton

3 years ago

We used PAC to get our dog and cat from GA to the UK. They worked so hard to get our animals to London and were quick to respond to any and all questions we had. They also helped walk my family through the process since we were already in the UK. I highly recommend this team especially when sending your pets to UK.

Brittney Martin

3 years ago

We cannot say enough great things about PAC!! We came to the UK on military orders in the fall of 2020. We originally contacted a UK based relocation company and they basically told us it was impossible. I came across PAC online and contacted them. Best. Decision. EVER. Aashima is WONDERFUL! She went above and beyond to make sure our sweet boy got to us safely and quickly!! They are very military friendly and they understand what us pet parents go through. We are forever grateful to Aashima and this fantastic company!❤

Mariam El Magrissy

3 years ago

We had a great experience transporting our cat to the UK with this company. They were very detailed and found a solution for our cat's travel despite significant COVID-related challenges, and ultimately made it happen. Their team has excellent customer service and they're very responsive to any questions, fears, or concerns you might have - I definitely recommend them!

Yashira

3 years ago

Pet Air Carrier did an amazing Job getting my dog Odin to Germany from Georgia. Their staff was very Thorough and great answering all my questions and concerns. Our fur baby was given excellent service by the staff and airline.

Anne Bradley

3 years ago

This company was AMAZING! Our family was relocating to Italy due to military orders. We went through three pet shipping companies, multiple cancellations due to COVID and none of them could successfully get her to Italy and NONE was as helpful as this company! Aashima was able to coordinate kennels, airline tickets, a company to clear customs in Germany and transport of Mila to Italy by ground! She did all this in 48 hrs!! We are beyond grateful for her and the diligent work she accomplished. We don’t know what we would do without our dog and she ensured we stayed united! When we come back from Italy, we will be going through this company again.

Fiona Charleton

3 years ago

After losing my husband in the spring, I decided that I wanted to return from the US to my family home in England, but I had no idea how I would take Mabel (our dog) with me, and I was not going to leave her behind. I researched some pet transportation companies. Pet Air Carrier were by far the most knowlegable and helpful - I knew from my first call with them that they would take care of me and my 4 legged baby. Denise and Anita were absolutely wonderful - holding my hand every step of the way - very quick to respond to emails and questions, and believe me I had a lot of questions! They made the whole process so easy - filling out the forms needed, and working so closely with my vet that all I had to do was ensure that Mabel was at the vet for the necessary appointments then drop off the completed paperwork for the USDA in a FedEx mailbox. Anita picked up Mabel at the house the morning of her travel and I knew right away that she would take care of my baby - and she did - even sending pictures of her when they stopped for potty breaks on the way to the airport. Anita texted me when Mabel had been checked in with Lufthansa to let me know all was well. The next communication was from the PAC representative in Frankfurt to my family to let them know Mabel had arrived safely. She had a layover in Frankfurt for a few hours then flew on to Heathrow where once again, a PAC representative contacted my family to let them know she had arrived and would be ready to be picked up in a few hours. When she finally came through the doors to my family, she was ecstatic to see them - you would never have believed that she is over 11 and had just traveled halfway across the world!! She is loving country life in England!!!! I cannot say enough great things about PAC - if you need to transport your pets anywhere, you cannot go wrong using this wonderful company whose employees obviously love what they do and are extremely good at it! PAC and especially Denise and Anita - thank you so very much !

Milton Seward

4 years ago

Omg is it soo difficult to get your pets to United Arab Emirates. Pet carrier was so great got everything I needed ready and double checked. Flight from USA to UAE is soo long so they had my two cats stopped over in Germany to have a break, …

Lindsay Williams

5 years ago

PAC was instrumental in getting our XL dog safely from the US to Africa. When other companies and airlines failed to live up to their own standards/policies, PAC lived up to its name and reputation. Janice immediately put me at ease, …

Amber Scism

5 years ago

The ladies on this team were responsive, kept me informed, and even handled a last minute situation that could have prevented our girl from going to Germany with grace and ease. I HIGHLY recommend them.

Anne Shaffer

5 years ago

Pet Air Carrier was an absolute godsend! I transported my six cats, from TX to NH, and through every step they were there …

Arriane Wildridge

5 years ago

We had a last minute flight to Germany on military orders and could only take one pet as carry on. PAC was so fantastic in helping us ship our other 2 pets! Our flight was in under a week and they were able to arrange door pickup, transport …

christie newman

5 years ago

Per air Carrier Service worked above & beyond to get Bailey from Miami to the UK. They knew all that was needed to know with regards to her being a snub nose. They guided us through everything and couldn't have been more supportive if they tried! Thank You SO SO SO Much Denise @petaircarrier

Gabriela Landres

5 years ago

We can’t thank enough to Pet Air Carrier for helping us with the relocation of our Lovely Maya, being recommended for our Veterinarian Lefevbre Animal Clinic we had not doubt that was a great company but Denise went above and beyond to make …

Holly

5 years ago

I highly recommend Pet Air Carrier for your pets shipping needs. The staff was amazing, professional and on point with every detail. We couldn't have shipped our daughters dog to Italy without their guidance and knowledge of the entire …

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Pet Air Carrier, Georgia, Alpharetta

1000 Cambrdige Sq

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