Air Animal Tampa, Florida

208 reviews

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Reviews: Air Animal (Tampa)

All reviews (208)

Yelp (17)

Google (191)

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J P

2 years ago

Very professional, super helpful with all small details, very knowledgeable lady at the front desk and i believe they genuinely tried to save me money!!! Overall great experience and co pany to do business with!

Kathryn Connolly

2 years ago

Air Animal made moving with our dogs exceptionally easy. We had tried to get our dogs on multiple flights over the course of two days and were turned away due to documentation. We called Air Animal and Cathy quickly made us an appointment …

Johnathan Jenkins

2 years ago

Air animals helped me move my basset hound (George) from the US to Germany. I was very scarred to fly him but Air Animals took very good care of George. My flight manager was Rosa and she was a true blessing. She was very quick to respond to my questions and took care of all the details (such as finding a vet for his pre flight exam in my home city). I feel like this company does an amazing job of moving your pets. If I fly back to the USA with George I will be using Air Animals again!

Andrey Grishin

2 years ago

Great service in managing Lila’s trip from Austin, TX to France. Thank you very much for the wonderful timely communications during the transit, regular updates, and great delivery service to our new home in France. We will be forever grateful to you for assisting us and taking good care of our dog. They have wonderful very responsible team members in the US and in France who stayed and assisted us through the whole process. Highly recommend and, if and when needed will use it again.

rjdead heartfan

2 years ago

i order throug a particular person but its 5 days still now i have not received the pet and refundable amt and they are cheating the people they are asking money again and again very worst

Nadia

2 years ago

I once used this company to transport my dog to China. I received all the attention and help I needed from a bilingual associate. I travel with government orders and appreciated this company’s flexibility. I don't like leaving this review. A few months ago I contacted them for help with an international travel certificate. I was ghosted mid service and received an email asking if I still needed help days after their lack of response forced me to PCS without my dog. I chalked it up to COVID and thought I'd give it another go. A month ago, I asked for the certificate a second time. I called after 48 hours of no response and was told I would get an email shortly. E-mail NEVER came. I haven’t even received a quote. Air animal is a safe sender on my settings from my first experience. Is my move being ignored because all I want is a certificate? Certainly feels that way.

L M

2 years ago

Jessica Nickler got my ferret from Alabama all the way to London. Air Animal was great with handling all the important details that I could not have done my self. Highly recommend.

Jessica Franks

2 years ago

We have used Air Animal twice (once to travel to Germany and the second to Hawaii) and plan to use them every time we move to help relocate our dogs. We worked directly with Cathy and had an amazing experience from start to finish. She was knowledgeable, kind, understanding, and accommodating for our everchanging move. Anyone who is looking to move their pets with ease and confidence of a job well done, should contact and use Air Animal services.

Jean Walker

2 years ago

Rosa, my animal mover specialist, handled every thing, including the bumps, wonderfully. You get what you pay for, and this company knows what they're doing! I especially appreciated being kept informed every step of the way, which i found very reassuring.

Dave Viola

2 years ago

Moving your pet is a very worrisome proposition. Melissa and Air Animal were great and made the process far less stressful. We will use Air Animal again.

Babu Ckesan

2 years ago

Air Animal did a fantastic job, thorough professionalism. Our little puppy moved from Atlanta to India with no issues. The coordination was great and Jessica Nickler did an amazing job throughout this move. We were very anxious parents but rest assured this team took care of us without any worries. Thank you Jessica!!

Andrew Iskandar

2 years ago

We used Air Animal to transport our 23lb corgi from CA to Florida. We booked this service about 6 weeks in advance and the overall experience was good and he arrived safely to his destination without issue! Was the whole process completely, 100% smooth, no. There were a few hiccups along the way that were handled accordingly, but did add a little bit of stress to the situation. Our booking agent was Melissa. There were at times mistakes made in the paperwork that were handled promptly. However, when we originally found out that the mistake was made, the blame was put on us initially that we didnt fill out the paperwork correctly, when in actuality we did and the agent recognized this and apologized. The day of the voyage, there was an incident where (after we had already paid in full) the airline couldnt see the payment and wanted to charge us an additional amount. We attempted to call our agent twice (as was instructed if this happened) and she did not answer our calls. We did pay the amount. When she returned our call, she was able to correct the situation and work towards getting us issued a refund. All-in-all, we are thankful that Air-Animal was able to get our little pup safely to his destination and he is doing really well. The tiny hiccups along the way seemed avoidable which is why 1 star was removed. If i was able to give 4.5 stars, i would

Jane Pederson

2 years ago

Absolutely wonderful, we hight recommend using AirAnimal. We moved from California to Italy and moving our rather large dog was the most stressful part for us. We knew how to take care of all the details for the humans, but transporting our beloved dog was uncharted territory. We looked into several companies and made the BEST decision by having AirAnimal take care of all the details, and more importantly making sure that we took care of all the details that we needed to process on our end. AirAnimal and Jessica were professional and lovely. We highly recommend them, and better still, their prices were not only comparable, but in several cases even lower. We are all reunited in Italy as a family. Thank You AirAnimal! woof.

Natalie A

2 years ago

I was pretty skeptical about the amount of money that we would need to pay to ship our cat from Seattle, WA USA to Lagos, Nigeria - so much so that I actually called up Jessica about the quote and questioned whether I could get it done cheaper from a different agency. Boy am I glad that we went with Air Animal. From start to finish, Jessica (our International Pet Mover Manager) took care of everything. If there were any questions, she responded as quickly as she was able and made sure to let me know that she had control of everything. Of course, it was pretty nerve wracking to think that we would be without our 3 year old Tabby for more than a few days but we went with it. Thankfully O'Malley arrived safe and sound on the 2nd day as promised (even though the cargo folks advised 4 days) and we even got a picture when he was stationed at the transit pet lounge in Germany! Thank you to Air Animal and a huge thank you to Jessica for helping our baby get to us safely. We truly appreciate it.

Shaunak Kulhalli

2 years ago

Air Animal helped move my pet from the US to India. They did it on short notice and were extremely helpful. I would highly recommend them for your pet relocation needs

Jessica Marshall

2 years ago

I worked with Nilda and Andrea to gain health certificates for an upcoming relocation to the UK. Air Animal was recommended by my vets office to help ensure an easy and smooth process - and they over-delivered on the ease of the process. Nilda and Andrea were incredibly responsive, very knowledgeable and I never once felt anxiety during the process. There was a last minute hold-up with the USDA due to a mistake that I had made on the initial paperwork and Andrea helped me navigate and correct it so quickly and calmed me down during my panic. I would not have gotten through this process without their help. I would not hesitate to encourage anyone considering help with an international company to use Air Animal. They are an absolute gem.

Heather Dray

2 years ago

Amazing service - from start to finish. We had a complicated international move, and Air Animal helped us to get our pets to our new home. No surprises with cost - the quote we received outlined everything that was needed and broke the cost down line by line. Instructions were specific and time sensitive so you knew what needed to be done and when (like “submit a photo of your pet standing beside their crate”). You NEED a professional for difficult and stressful international pet moves. I’m so glad we hired Jessica and the team at Air Animal to help us with ours. Our pets arrived to their new home healthy and happy.

Isabel Brown

2 years ago

The most kind, efficient, professional staff that I ever encountered. Words are not enough to tell you how much I appreciate all the help. The best thank you.

Amin Hemani

2 years ago

They have a website but no email address to contact them when they respond to u from website ! Phone calls quite often refer you back to the website or at best they indicate that customer will hear something from them in 3 days. Can be quite frustrating. Review is meant to highlight a concern from a prospective customer. I am sure they are very busy and hopefully this review will help them address this issue

Lord Shaun Vanderpool

2 years ago

After 2 emails and 3 phone calls they never bothered to return my call. I feel this was better anyway as my dog took a private jet instead of using this company.

Kate Ryan

2 years ago

We used Air Animal to ship our pets (a dog and a cat) overseas in a move that had some unique complications, and Air Animal was excellent. They were responsive, organized, compassionate, and they made our pets' welfare a priority. They were wonderful at guiding us through the process and we would recommend them highly.

Houston Settle

2 years ago

My family moved to Spain at the end of May and one of our biggest concerns was making sure our beloved American Bulldog Milo came with us. After many dead ends, I reached out to Air Animal and finally found a solution. From the get go, Ashmara, at Air Animal helped us feel far less anxious and confident that Milo would make it to Spain safely. Through every step of the way Air Animal kept us updated and informed. Milo made it safely to Spain without a single problem. Ashmara was amazing! She truly understood how important Milo was to us and made sure every step was taken care of. I highly recommend using Air Animal!

Anjali Kaur Sunderaj

2 years ago

The company was very efficient and provided excellent service. They posted pictures of my dog at the airport prior to boarding and then whatsapp messaged us promptly to update us on our dog, posted photos and kept us informed about his arrival. They were very accomodating and understanding about our concerns for our pet as he was travelling for the first time. Thank you team for taking such good care of our dog.

Vicente J. Ayala

2 years ago

Kuma is waiting for her appointment on Air Animal. They pick her up and finish in 15 minutes

Traudel Brodrick

2 years ago

I have used the services of Air Animal in the past and once again their caring and knowledgeable Staff made it run smoothly. I especially like to thank Jessica Nickler ,for without her expertise and caring we would not have been able to make our Flight. Thank you to all who helped us . Wonderful Company and Staff

Jane Dennis

3 years ago

Air Animal helped us ship our British Bulldog home to the UK - very helpful, they know their business and as a result our beloved pet, Elsie Bulldog is home safely. Thank you Air Animal/Jess

Maria Eugenia Salas

3 years ago

I used Air Animal a year ago and everything went perfect. However I have been trying to reach them in order to travel with my pet since last week and have not receive an answer. I’m taking my business elsewhere

Heather Hightower

3 years ago

Nilda is the person you want working on what you need for your pet. She is beyond dedicated. There was an accidental delay on my international health certificate for my dog. She stayed on it. She changed the shipping to overnight/Saturday delivery to make sure I got it in time. I got an email at midnight! about the update and the tracking. Nilda is all dedication and professionalism. I highly recommend Nilda with Air Animal.

Stephanie Richling

3 years ago

Jessica was amazing at coordinating our dog's move to New Zealand during the pandemic with constantly changing rules. We were so pleased with the care she took to make sure his trip went smoothly and he was well cared for en route.

Donny Londono Manager

3 years ago

Jessica Nickler is the reason my dogs and I are safe in the UK from Los Angeles! All the vets could not stop raving about how thorough, coordinated and professional she was! From the paperwork to the pet taxis from the air port, Jessica was on top of it, IN A PANDEMIC MIND YOU! Thank you Jessica, when I am ready to go back to LA I will be giving you a call! ;-) Donny Londono

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Air Animal, Florida, Tampa

4120 W Cypress St

Business Hours

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

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