PetSmart Orlando, Florida

169 reviews

Book an appointment

Online booking unavailable.

Please call

(407) 362-9765



*with JustAnswer

Reviews: PetSmart (Orlando)

All reviews (169)

Yelp (13)

Google (156)

Newest First

Newest First

Oldest First

Highest Rated

Lowest Rated

Jullian Roger

2 years ago

Everytime I come to the groomers they are nothing short of excellent. Cassandra truly cares about her work and my goldendoodle Melo loves her for that . She always goes beyond the regular expectations and I just want to give her special recognition for being such an amazing groomer. Thank you for the experience you provide. I will always recommend this grooming team to anyone who asks.

Marisel Lopez

2 years ago

Brought my dog for a grooming he got a skin infection right away. They should clean their grooming utensils more often

Anais Vallejo

2 years ago

I go there I describe as much as I possibly can!!! Until I’m blue and the face and they continue to mess up!! My dog comes out looking stupid and I have to wait for it to grow back. I thought I’d give them a second chance. And they jist continue to disappoint!!! I don’t pay for my dog to get a cut for it to grow back to look good!!! I pay for it to be done right. I won’t be going back!

Jasmine North

2 years ago

Groomer staff unpleasant and rude. Will not be going back

Jesus Morfa

2 years ago

No stock options of different items.

Daniel Eilon

2 years ago

Horrible miss leading waste of time do whatever they want big liars!

Rae M.

2 years ago

Patricia (assistant manager) made the shopping experience extremely unpleasant. I was interested in some fish. She was very rude. I won't be going there again because of her.

Ruth Anderson

2 years ago

Went looking for Brown tape, they only had gray and white tape. The store was having a very large sale. So, I shopped


2 years ago

Took our dog here for training classes today. Instructor Dani was awesome! Thanks so much. Looking forward to next Sunday

Nikadia Morton

2 years ago

Caroline does an amazing job in grooming :)

Sheri Meacham

2 years ago

Always have what I need.

AdElaidE Crescioni

2 years ago

There's no one to ask for stuff. The girl in the front was to serious. Maybe she's not well paid...????????

Pet Vet

2 years ago

Super nice staff, great selection & clean

Stuart Addison

2 years ago

Super super friendly staff works there!!! So much to look at and choose from

Victor Diaz

2 years ago

Horrible experience with my puppy. Took him in for a bath and trim and got a call explaining how they could not bathe my dog because he had a small open wound in his paw. When I get to the place I ask them to show me the wound as I did not notice any prior to leaving him there, and it looked a bit fresh. I assumed he might have got anxious and cut himself a bit while scratching something. Once I get home I noticed there were some paws that were horribly cut (not trimmed) to the point where I have always been told not to. Upon inspecting a bit more, it looks like the "wound" was their fault during the "trimming" process, and they did not even care to explain what happened to me. Needless to say, I won't be returning to this store nor would I trust my puppy to them again. There should be an option for 0 star reviews.

Annette Pristka Ruiz-Simon

3 years ago

More variety than other Pet stores. Like that everything is easy to find with cute items for cats.

Betsy Bella

3 years ago

Great place. Very clean very good customer service

Jefferson Arboleda

3 years ago

I took my 3 Siberia huskies that I have n spoke to a girl name diana lol I hope I spelled it rite ???? .. she had came on her day off n took care of my 2 dogs n her other coworkers took care of 1 .. so she's Definitely my favorite!! but she really did a nice work n she was a very nice sweet girl all the girls in that place are very nice .. I didn't have no issue on how they came out .. so thank you girls ???? for taking care of my ????????????

Mohamad Hussein

3 years ago

Professional, different items and most brands available and stocked!

Cheli Sigler

3 years ago

I love the curbside service. This store is stocked with what I need to care for my sweet cats.

ColtonTheNinja sanchez

3 years ago

Ayy yo anyone want that petsmart dinner it comes on a plate 2servings each

Elizabeth Edwards

3 years ago

Worms are always dead if they have them! Otherwise a decent store!

Jessica Gonzalez

3 years ago

Need someone at the reception desk! Pet groomers do great job. There is a bit of a wait to get attended for check in. I was 2nd person there & it took 8 mins to start check in. It's just worse when worried about dog peeing or dog not staying still. Checkout again was 2nd person there & took 5 mins to get the receipt to pay at store cashier. They need a receptionist!

Mama Bear

3 years ago

I was so nervous getting my goldendoodles first full cut but I put her in good hands with Kamie and she did a awesome job and I made my next appt already Thank you Kamie and Trixie thanks you

Milan Ortiz

3 years ago

Great service even during lunch rush

nrick cylok

3 years ago

On my way out of the store almost get run over by Orlando Police trying to pull up on sidewalk wiltes on his cell phone with all parking spaces why not just in front of store so i told him and he laughed car #10456 4/07/21 this is Y i question the police they feel like their above the law"UNAPOLOGINIC"

Pat Comp

3 years ago

Always loving place ❤. They are beautiful people that work their.....

Yitong Zhao

3 years ago

My little Maltese love our haircuts here!!

gary keith

3 years ago

Really great place This place has the most loving pets stop in and adopt one or two

Juan Bustamante

3 years ago

Good customer service.. a bunch of different varieties

show more reviews

PetSmart, Florida, Orlando

11926 Narcoossee Rd

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

Is this your business?