Camp Bow Wow Jacksonville Jacksonville, Florida

it's a great place for Gilligan to go and have a good time and to get out of the house during this pandemic; we've been taking Gilligan to Camp Bow Wow since 2017 and he loves it here; the staff greets him by his name and makes me feel comfortable and safe leaving him there; it's a great place to take your dog and receive great care!!

My pup Ziggy loves this place and he comes back to us tired and happy. Camp Bow Wow is professional and I have never had a bad experience with them. Great place and happy puppy.

Love the personalized attention & care for my puppy. She loves going to Camp Bow Wow, and I feel good taking her somewhere she actually wants to go to.

The staff and management at Camp Bow Wow are wonderful! They will get to know your dog personally and care for your pup like they are their own. They use positive re-enforcement to correct bad doggy behavior. They don't use harsh corrective measures and don't try to startle a dog that is acting out. They anticipate problems and correct them before they happen and /or correct in a positive manner so the dog wants to behave. This is why I take my dog to Camp Bow Wow. They are awesome!

Disclaimer: My dogs have not officially attended this Camp Bow Wow. Their reservation was cancelled. My husband and I just recently moved to Jacksonville and were looking to set up day care for our two dogs. Our one dog has been to a different Camp Bow Wow and loves it. We have had great experiences and wanted to set up the interview for our other dog. We started calling on Friday and Saturday with no one answering the phone. We are pretty particular about where we leave our dogs, as we have had poor experiences else where so we just figured their busy on Friday. We called all day on Saturday and shortly before close we were able to finally touch base with someone to set up a interview time for Sunday. We arrived on Sunday, at 7:45 am- as we were verbally told over the phone and in multiple emails, to have employees staring at us confused saying it was for Monday. I pride myself on being someone who has everything in order. They told me repeatedly we have the date wrong, that it was for Monday because they do not do daycare on Sundays. That's fine, they cannot change it but I have a personal email and Camp Bow Wow confirmation confirming the appointment for 8/29. We ended up cancelling the appointment for Monday as we had plans. So for fellow people thinking about going here, this is what I would note, communication is terrible. If you need to get ahold of them, check on your dog, or just to ask a general question- voicemail are not answered, followed up on, and they are not around the phone. We also understand mistakes happen. The individual on the phone said Saturday was busy so it may have slipped her mind- we get it. Accountability for wasting our time, gas, and waking us up early when it was unnecessary would have been appreciated. It is all about how you interact and speak with the customer or in this case extreme lack there of. I would also note the smell outside is horrendous. Inside the building smelled fine; however, outside was horrible. I know from dogs using the bathroom but we travel quite a bit and use multiple day care resources and have never had this experience. I will say the experience I have had with Camp Bow Wow in Ohio was great. For me, trying to communicate with a company for three days (we tried on Sunday too), and there is no one answering the phone is an issue. There are other day cares, with similar pricing we can attend.

Possibly the worse experience with a dog care place. First they do not always answer phones. Went to this location to check it out, was refused a tour. Front desk lady was arguing with a client who was a first time person. She was wrong and treated this client poorly. When client showed her nicely how she was wrong she never apologized to him. The place smells terribly and the dogs were barking super loud and out of control. I took my dogs to a different place up the street where I was treated respectfully and they were ultra flexibile. I do not recommend this place at all, it looks like the people working here luck of basic customer service and it shows they do not like to work here. Shame on you.

Ive never seen my lil dude as tired when we got home after he spent the day at Camp. Going back for wknd boarding and I'm sure he can't wait

Best place to board a dog in Jax (and at any of their other locations)! My pup loves going here and is always so excited when we get here. I love that the dogs stay out to play most of the day, and that we can watch the dogs playing on the cameras online/in the app. The rooms are a good size for the dogs and the amenities are great.

I feel safe leaving our pup at Camp Bow Wow. The staff is very competent.

The level of professionalism, and service excellence is Amazing. Being new to Jacksonville, Fl and not knowing who to trust, I can truly say, I TRUST CAMP BOW WOW with Kilo. Thanks for an exceptional staff, leading to a successful business and reputation. Michael ????

Great place to park your pets while you are at work or play! Staff is fabulous and knowledgeable.

Update: After speaking with the owner, Michelle, I felt it was necessary to update my review. Michelle was very understanding and addressed all my concerns. From what I understand this could have been an off weekend for this camp bow wow location and the bacterial infection my dog suffered from could have been a just a bad coincidence. I hope the staff at this camp bow wow location will take this situation to learn and grow as a team. My boyfriend and I boarded our 3 dogs here for a 2 night stay. Communication and customer service was lacking from the very start. We revived a call Sunday morning from staff saying one of our dogs, Maverick, was found in his cabin bleeding from a wound on his neck. Staff stated they believed it was a possible dog bite from my other dog. Staff reported they were having trouble controlling the bleeding and seeing the spot because my dog wouldn't let them near the area therefore he would need vet attention. After receiving the call, we immediately left our trip and started tdrive back to Jacksonville from Greenville, SC. While driving we received a call from the vet who was very confused about the whole situation and stated he believed Maverick had some sort of bacterial skin infection. Maverick is one of the healthiest dogs I have ever owned and he has NEVER had any skin or health issues. Of course, this concerned me even further. I reached out to the staff and they gave me not one shred of empathy or understanding. I arrived to pick up my other two dogs who were still at camp while Maverick was sedated under vet care and upon arrival gates were wide open in the front desk area no staff to be seen however I could hear them yelling at pups in the back. I am waiting for staff to come to front desk to check out, I am calling the phone, finally after about 30 mins of waiting a staff appears to the front desk no apology no explanation. I asked for the owner to please contact me as the staff wouldn't provide me with a phone number so I could voice my concerns. I understand the risks of boarding but this camp bow wow location seems to be suffering from poor management and the fact that my perfectly healthy dog comes out with a serious bacterial skin infection is strange and concerning. I will be contacting corporate to let them know my concerns as this location may need some serious sanitation and management help. If you decide to board at this location just beware that if something does happen to your dog while on property you will get poor communication, 0 empathy, 0 answers, and possibly a HUGE vet bill (mine was nearly 500$)

I've taken my dogs a few times so far for day camp. They're always so excited when we pull into the parking lot and exhausted when we get home so I know they had a great time. Additionally, all of the employees I've interacted with have been super nice and very helpful!

My dog loves it and I'm so glad she's taken care of while I work!

We have not boarded our dog there yet. However oh, there was a strong smell of dog urine. It just did not live up 2 the website post

Called multiple times spoke to someone first that was very nice and informed me that she would leave my number for the manager to call me back about my special case dog that has acl issues she stated that have boarded dogs that have had acl surgery. Manager never called back so I called in the nirnung and a woman very rudely stated that they don’t do high risk cases or individual playtime with boarding dogs even though it’s stated on their website they do. Not a very good first impression of this facility.

Images of the neglect that my puppies received in a three day visit to Camp Bow Wow! How dirty does this camp have to be for two puppies to be in the camp for three days and both dogs manage to get infections in the paws and face? Both puppies! The smell of Urine and Feces was beyond belief! Took our puppies home and bath them twice, they still have a terrible Urine and Feces smell. Taking the puppies to the Vet for treatment. Last time I took Maggie to Camp Bow Wow they returned her with 5 staples in her behind, per Camp Bow Wow another dog bit her? Has anyone ever seen such a clean dog bite? What is happening behind those doors? Pet owners beware!!!

Our dogs absolutely love going to Camp Bow Wow. We have used them when we have to leave town or even when we need to board them for the day for a few hours. The staff is great and really cares about our babies like family. Highly recommend to all

Both of my dogs have been to this facility several times, so this review should let you know I didn’t just have a bad experience on our first trip and leave a poor review. I have a puppy who recently turned 7 months old. I have been taking him here 4-5 days a week, and paying full price every time. They JUST told me 2 days ago that their policy is all dogs must be neutered by 7 months and that my puppy is overdue. I’m sure that this information is listed on their website but seeing as I come in almost everyday and have become familiar with the staff, a little more notice would have been nice. But I understand things happen, so as soon as I picked him up I called his Vet to book his surgery for the soonest available appointment (even choosing a different doctor than who he normally sees in order to get it done faster). I got the surgery booked and needed 1 more day of daycare before his surgery (because I work long hours and don’t want to leave him alone all day). They told me because he was already over 7 months old, they couldn’t allow anymore time. Not even literally 1 day. After just being told all of this 2 days ago. The only reason I’m leaving 2 stars instead of 1 is because MOST of the staff is very friendly. But seeing how they treat repeat customers, I will never bring my dogs to Camp Bow Wow again or ever recommend them to any friends.

Camp Bow Wow always takes good care of our Montu. He gets excited when we tell him he is going to camp. Montu likes to play king of the mountain in the play area and sleep on top of the mountain. I always know that he is safe and taken care of, especially on overnights.

Very friendly place, dogs are taken care of, and its very clean.

Everyone is super friendly and I love I can check in on my puppy throughout the day. My puppy is excited to go every time which is special.

The staff are always so friendly & love on my dog! She loves going to daycare here!! The prices are very reasonable & I love the webcams to check in at any time.

my dog, athena, usually gets really nervous going to boarders, but never with this place! the staff is amazing, i never have to worry about her when i’m gone & they treat her just like their own! 10/10 would always recommend. i hate that we are relocating because this place rocks!

You get to have camera access through their app! My dog was so well taken care of and came home happy! They are also quick to get back to you and provide reliable communication. I wouldn’t leave my pup with anyone else!

They are always so friendly and take such good care of my pup! The pups get to play all day long which is what I care about, I do not want my dog locked up all day when she is boarded. 10/10 recommend!

My dog loved Camp Bow Wow he went for his first time and he came back smiling. I love that I can check in on him throughout the day on the cameras. Will 100% be bringing him back for another day.

Our puppy needed someone to play with now that everyone is back in school and work full time and im so happy we found this place. He is worn out by the time he gets home! I love being able to check in on him whenever time allows! Highly recommended this place.

Our pup Ruby knows what days she gets to go to "puppy camp," she sits by the door with the look that says, "is it time yet?" When she gets to Camp Bow Wow she practically busts down the doors to see her furiends as well as her human friends. At the end of the day she comes home happy and very tired!

Did obedience classes and daycare here. The employees really care about your furry family members.