Starwood Animal Transport Services Cape Coral, Florida

87 reviews

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Reviews: Starwood Animal Transport Services (Cape Coral)

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Yelp (15)

Google (72)

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Genecis Effa

2 years ago

It’s already stressful enough doing a short notice PCS (permanent change of station) from the States to Overseas by thankfully the one part of my move that wasn’t stressful was bringing my little man to join me. I highly recommend to any service members who are going overseas because when I tell you these guys did all the leg work… THEY SURE DID! From the little updates about coordinating to get my dog from my old base to the airport to giving me updates as he was in transition, oh did I mention they were able to drop him off to the base I am stationed at ! I truly couldn’t have asked for a better transport team. I will definitely be using them when it’s time to head back to the States ????

Zhu Junhao

2 years ago

It was such a pleasant working with Ryan. She always responses on time, sometimes even late at nite. A big relieve when relocating to a new country with your pet with the help from professionals like Starwood. Highly recommend!

Sandra Burke

2 years ago

Amazing service from beginning to end, Ryan and Ophelia were so fantastic and made the whole process so much easier for us. We would totally recommend your company without hesitation!! Thank you

Rana Asfour

2 years ago

Starwood were brilliant. We were so worried regarding our chihuahua's relocation from the US to the UAE, but Starwood took us through the process step by step and were there for us when the time arrived for our little one to make the flight. A smooth experience with a very happy ending.

berryella-x

2 years ago

Very helpful! Made my moving experience stress free and were prompt with their responses. I could not have done this without their help! My cat is safe and happy in Scotland from USA! Thank you!

Mickey Suzuki

2 years ago

Would highly recommend Starwood! I was so anxious and worried about the prospect of moving my fur baby from the US to Australia, especially during COVID, but Starwood made the whole process smooth from start to finish and really put me at ease. Kirsty was so prompt with getting back to all my questions and the whole team was amazing! Fur baby is safe, happy, and healthy in his new home in Sydney! Thanks Starwood!

Teri Rumble

2 years ago

I used Starwood to move my 3 cats from USA to UK and they made it all look so easy. All 3 of my cats (who hate to travel) arrived safe and sound. I would definitely use them again!

Randy Meck

2 years ago

Ryan at Starwood was amazing to work with and Ophelia here in Singapore was fantastic once my boy Beamer arrived at the airport. Ryan did her due diligence in securing all documents which were lost in my move, reaching out to vets to obtain original copies of everything which was needed by the Singapore government. A huge thank you to both Ryan and Ophelia for making my reunion a happy one!!

Lyndsay Palmer

2 years ago

Starwood animal transport has been wonderful to work with especially during this complicated time. They worked tirelessly to ensure that my girl would get to me in the UK safe and sound despite all the curve balls the pandemic threw at them; flight cancellations, changes in protocols, delays etc. We had to make last minute changes to my girl’s trip but Starwood ensured that they would handle all the changes and issues that may arise. They always had a plan which was very reassuring. They always kept me up to date on her progress; sending me photos and flight progress along the way. Very communicative and trustworthy. Moving a pet to a different country can be quite a complicated, stressful and exhaustive task but Starwood made it so much easier. They treat your pet like it was their own; giving the best care possible. They are fantastic, highly recommend.

Linda Redd

2 years ago

I would highly recommend Starwood. You just have no idea what all is needed when your pet is traveling to another country. It took a while due to all the issues with Covid. But thanks to Sarah and Melissa everything worked out very well. My grandpup made it from California to Edinburgh safely and very well taken care of on the way. Thank you all at Starwood.

Lauren Davies

2 years ago

We used Starwood to transport our 2 dogs and cat from Louisville, USA to Melbourne, Australia. It was a difficult task in the middle of COVID and with a Pitbull mix who had very limited travel options. Kirsty and her team worked hard to find solutions to our difficult situation and were clear and transparent in their communication at all times. We'd highly recommend Starwood to anyone looking to move their fur babies!

Laura Amos

2 years ago

If you're planning an international move, I can't recommend Starwood Animal Transport enough! Sarah and the team were incredibly accommodating and responsive with our ever-changing travel plans due to COVID. She handled *everything* and took all the stress out of Charlie's journey. Five-star communication on both sides of the pond. Here's our big guy shortly after our reunion -- as you can see, he's quite content!

Victoria David

2 years ago

I have been working with Starwood for over a year to plan the move of 5 cats and 1 large dog to Europe. Our schedule was delayed a year due to COVID, we needed to coordinate our people and household move with the pet move. Our consultant was utterly patient, always passionate about the pets' well being, and gave us the confidence we needed in order to make this journey. All pets traveled on the same flights as we did, and they were brilliant at the tail end to coordinate delivery to our destination lodgings. I would recommend this service to even the most anxious pet parent, with the following advice: plan, plan and plan well before you move.

California Family

2 years ago

They were very organized and gave us detailed updates during my dog's transit and during her quarantine in Singapore. We loved receiving pictures and messages. We would definitely recommend this company to our friends and we will use them again in the future.

james smith

2 years ago

I highly recommend starwood for anyone browsing different agencies that deal with the transportation of their furry friends. Not only was the communication great and efficient but they went above and beyond to get us the exact flight that …

Tom Chalmers

2 years ago

Getting our large dog to Germany was not a straight forward affair due to several unforeseen circumstances. I am so grateful for Starwood’s help and in particular Ryan’s efforts. She handled every new challenge quickly and was very …

Wendy Woods

2 years ago

It was very tough for us to trust sending our two dogs with anyone we didn't know, yet we also realized that post the impact of covid, flying and relocating our pets became more challenging. Airlines we typically have flown with were no longer flying medium sized dogs from the US to other European countries and we were afraid our lack of experience with paperwork requirements and procedures could also cause something to go wrong with relocating our dogs. So we decided to trust Starwood Animal Transport and it was worth every penny. Both of our beloved dogs made it safely to Denmark and had been well cared for along the way. Our Starwood agent Ryan who managed the process understood how stressful this was for us and made sure to offer lots of communication and was very responsive when we reached out. Our pets needed to get on a Lufthansa flight out of Chicago, which was a 6 to 7 hour drive from where we were packing up our home and planning our departure. The dog handler Steve that came to ensure our dogs made it through the process and on to the flight, was professional and caring. He made sure we saw pictures of the dogs throughout their stay with him as they prepared for flight. The dogs truly looked very happy and were out on walks getting exercise and attention. Lufthansa had to cancel the first flight due to extreme July heat, but Starwood took care of our dogs and had them rebooked for flight 2 days later when the temperature was safe. In a few years when we need to relocate back to the US we will be contacting Starwood Animal Transport to ensure our dogs have the best care getting back home.

Edde Morgan

2 years ago

Starwood Animal Transport was great! From the beginning during the sales process, Adam was insightful and gave me all the information needed to choose them for the important role of moving my two dogs to the Netherlands. After paying I …

heidi kussmann

2 years ago

We were moving from Houston Texas to Abu Dhabi UAE and our cat and dog were to fly on a Tuesday before our movers arrived Wednesday to pack up the house. We were flying overseas Saturday. Long story short: They did not, (we had an …

Novaturient Soul

3 years ago

It was a smooth, easy process from start to finish. I received plenty of updates and photos of our precious pup along his travels. SAT was always quick to respond to any questions or concerns, even before I booked with them, which gave me peace of mind that our dog was in the right hands for his big move. Would recommend for anyone looking to use a pet transportation company.

Chris Biller

3 years ago

Very helpful and getting my two dogs over from the States to England, particularly patient and communicative with 4 months of COVID flight delays. Dogs had a great experience and settled into the new home right away!

Keith McDonnell

3 years ago

Getting our dogs back to the UK from the US was stressful in theory but in practice Ryan and the team at Starwood were outstanding. They explained clearly exactly what needed to be done, were always available to help (4am texts with updates an example) and showed genuine care and compassion in seeing our dogs get home safely. I am very grateful and we would use them again without considering options, and recommend them to anyone looking for a caring touch when transporting family pets

L M

3 years ago

After trying 3 times to get a quote, I finally called this company and was told I would receive a phone call about moving my pet in 48 hours, I never heard back.

Laura Buster

3 years ago

I've used Starwood Animal Transport Twice, now for moving my cat, from USA to UK, in 2017 & 2021. You won't find a company thats more well-versed in this complicated process, ESP. with new Covid complications to travel, and comparing them in price to other companies, they're most competitive for the amount of steps they handle of your moving process and for their expert assurance & wonderful coverage of all parts of your move. (If you find a cheaper company, be worried; you may find they don't handle some steps in this complex process, and at your expense.) My dedicated agent, Ryan, was incredibly responsive; she answered FULLY every single question I had, on a daily basis, she kept us on schedule, she genuinely cared about me and my animal, she streamlined every step, even with catching that my vet had been late in sending paperwork through, she stepped in to remind them and enabled things to progress on time for signature. She took every step to help us. Id recommend them to anyone moving their animal. I spent months comparing companies, theyre the best.

Tess Davies

3 years ago

Starwood Animal Transport were fantastic, helping us to move our 2 cats from NY to London, during the pandemic! They were very responsive to all my MANY questions and made things easy e.g. sending links to the exact crates to purchase. They made the journey overseas as minimally stressful for our pets, ensured they were safe and provided updates to their journey for us to track. Really appreciate everything they did for our cats and us.

Hetty Clark

3 years ago

Starwood Animal Transport were truly a life line when it came to get our labrador back to the UK from LA. During Covid its been so hard to transport animals and they were always on hand to answer any questions and were incredibly prompt and …

Nicky P

3 years ago

The great folks at Starwood took over the coordination of the export & import side of transporting my dog & two cats across the Atlantic when I relocated from the US to the UK last week. My whole move had been a relatively sudden decision after accepting a job in December. And I didn’t finalize a starting date until mid-January, so everything had to be coordinated to a relatively tight deadline that was only a little over 2 months away. It was incredibly stressful all around, there was so much to do (selling a house, packing up the house & arranging transatlantic shipping, relocating the pets, etc), but I couldn’t have been in better hands on the pet front. Sarah, our Pet Relocation Coordinator, was fantastic & kept me updated with everything on the step by step timeline. She made sure everything was in order with each step, & was able to coordinate a pet cab to collect the pets & take them to the airport on flight day. She also coordinated things on the UK side, so that there was smooth communication to allow the pets to be collected by a local company that was picking them up after they were cleared through customs, & delivering them to where I was staying. All in all, despite being a really stressful process, especially with a short turnaround, Starwood really were huge stars! I couldn’t have retained my sanity without them. I’m a veterinarian & I would absolutely recommend using a professional company if you’re doing an international relocation with pets. They will make sure all the i’s are dotted & t’s are crossed. These days, there’s so much red tape & paperwork involved, & you don’t need to get caught short at the last minute. A professional pet relocation company will make sure that doesn’t happen, & I can thoroughly recommend Starwood after my experience working with them.

Lisa Kloper

3 years ago

We moved from California to London, UK with our Maltese dog who was traveling by plane for the first time. He has anxiety, like many other small dogs, so we were initially very worried about him being sent on a separate plane from us. However, our Starwood Animal Transport agent Ryan would send us updates and was always very patient, responsive to all our questions, and understanding of our feelings. When our dog arrived, he was very happy to see us and was in good health. It took him four or so days to get back to his usual self, which is incredibly quick given his anxiety, separation from us, first airplane trip, and a move to a new country. If you are planning to travel with your dog, we highly recommend Starwood Animal Transport. They take great care of the dogs, feeding them, giving them water, and walking them during layovers (our dog first arrived in Texas, from where he then flew to London).

KitKat Dawn

3 years ago

Out-of-country Pet transport services. I was very worried about my anxious kitty Angel flying across to London. Starwood looked to be the best company to do the job. Once I talked to Adam, I was assigned Ryan and she was very helpful in letting me know what all was needed for Angel in her travels. They (Ryan and Melissa, assigned for the transport) took extra care in assuring me that she would be taken care of and Melissa was great in getting me through the day of flight! Once we were on this side and I had gotten to the house we were told it would be a while before Angel would be brought to us. We were able to contact their services (Gemma was the contact) and be updated on when she would be brought to us here at the house. She is now thriving and getting to know her kitty family here slowly. Thank you so much for making this transition easier for both of us!!

Jamee-Grace Rose

3 years ago

Our cat made a massive move from Minneapolis, USA to Brisbane, Australia. He took 5 flights total (including 2 long haul flights). Kirsty from Starwood Animal transport organised everything there was to organise with our cat's move. I was …

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Starwood Animal Transport Services, Florida, Cape Coral

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