City Bark Thornton Thornton, Colorado

Third grooming with Carly - she takes the time to groom my shitsu-poodle mix exactly as requested!

Horrible service. Called me in hours ahead of my appointment then asked me to send pictures of my dogs records. First they says the where expired then they said they where to fuzzy to make out the dates. After an hour of going back and forth I asked them to leave me alone and cancel they continued to message me till I threatened to have the cops involved. Horrible place read the other reviews. Go anywhere else your pets will thank you.

Carly my dogs groomer did a wonderful job today, my dog is a really hyper dog and she did a good job grooming him he looks so handsome she did so wonderful we love Carly I will keep making sure that my dog Toby will get groomed by her

Carly and the whole City Bark staff are extremely professional and caring. My pup is getting and they treat his as if he was their own.

Great service! I’ve been to several different groomers and this place by far beats them all! Carlissa was kind, knowledgeable and the best by far! We will return and refer because of her.

Great customer service! My dog love this place highly recommended

Our two year old rescue- lab mix only goes for 1/2 day dog care and was kenneled once within the time we left the parking lot and then recently at pick up. We only take him there for socialization. I told the staff multiple times to call us or inform us if he was being a problem because we'd gladly come get him. None of that has happened. The dogs are literally on top of each other with one section of the yard being open on the weekend. They don't have cameras and don't have a time tracking process to monitor how long dogs are in time out. The place is clean - but there's no way to confirm what they are doing to your dog for behavioral redirection and their methods to handling redirection have been concerning. I also don't care for the fact they reprimand employees within earshot of their guests. I mean, if my dog can get regularly pulled from a group to the back, you owe it to your employees to do the same. FOLLOW UP:: I took our dog to a different Daycare which includes Certified Professional Dog Trainers.and large spaces for the dogs. In observing my dog interactions he was unrecognizable- he was growling, showing teeth and scooted in complete fear to play with other dogs. Which were never behaviors we saw at dog parks or with other people before. He's now enrolled in obedience training (which he had as a puppy) which the trainer said- he's acting like he was in a really bad dating relationship and needs to learn to trust dogs (first) again and strangers. It's frustrating to undo the issues created by City Bark - especially since we invested money with the hope it would be a good experience.

David was very professional and respectful in handling an issue we had and we want to thank him for taking care of us despite the situation we were dealing with

Easy in and out, our dog loves it and comes home exhausted! Sorry friendly staff! Highly recommend.

My dog was well cared for while she was there.

I started bringing my dog here 6 months ago and have never had anything but a truly great experience. They are friendly, professional and you can really tell they care about all of there guest.

I got my little devil dog groomed there for the first time and was very please, she looked great. I will used them again. Lacie was very happy!!!!!

They did a terrible job cutting my dogs hair. They just pretty much shaved him bald, he has knicks and cuts and red marks everywhere. They also “trimmed” his nails but they’re all jagged and disgusting now? It’s crazy how much of a terrible job they did. And for $200? Wow. Never again.

The staff at City Bark Thornton are awesome. Not only are they really friendly and accommodating, they are very knowledgeable about their facility and job. And of course, thank you for taking such good care of my dogs!

Our Dane has been going to City Bark Thornton for some time now. She always has a great time and is exhausted for at least two days afterwards! Yesterday she had an unfortunate accident from playing too dang hard with friends. The City Bark staff handled it extremely well. They notified us of the injury and even transported her to the vet. On top of all of that, they covered the vet bill since the injury happened on their watch. Accidents happen, and as soon as she ditches the pesky cone, she’ll be headed back to hang with her pals.

My cats are finicky jerks so they were going to be very unhappy no matter what. They were however, alive when I picked them up so at least there's that. I am unhappy because the first visit, I had packed a full container of catnip that never came home with us and I'm pretty sure my cats didn't get to enjoy it either. The second visit I packed two extra puppy pads to line their carriers for the trip home and those also went missing.

Professional, clean, reasonably priced packages.

My puppy started going here when we got her to get some energy out, and here a year later still doing the same! We have only done the day play so far but would highly recommend. They are so good with our dog, we all love this place.

Ten minutes after dropping off our bull dog I was called and told Tank (our dog) jumped off the table and hurt himself. Breaking his nails back to far and bleeding. They do not watch or take care of the dogs. If they had our Tank would not be hurt. Then I was told it would be 3 to 4 hours for his pamper day and was called after 1 hour. After getting there I was told it would be 80 dollars after they could not do their job.

We had our Shorkie groomed for the first time and they did am excellent job. Very friendly and professional. I want to say the groomer we had was named Kiersten? She was a young gal and walked us through what would be done (first time dog owners) and exactly what would be cut. Also, I am sensitive to perfume smells and they had a natural Oatmeal shampoo and conditioner that didn't have a strong odor. Will definitely return!

My one year old shih tzu had just been spayed less than a week before I had to board her, due to a vacation. She was wearing a collar, and I left specific instructions not to let her out with other dogs because of her stitches. Not only was she peed on by some male dog in a white area of her coat, but she came down with kennel cough, which required a vet's visit. I was very disappointed in their service.

City Bark is a real life saver. I care for my elderly Mother and they are a great place to have in my life. They are responsive and very nice. My dog always loves to see them when I drop him off.

Love this place and the staff is so awesome. I dog set and this is a great place to take Beau.

Everyone there is so nice. My dog is so happy to be there ???? 10/10 would recommend

I want to first say I do really like the puppy preschool, my puppy Hope has thrived in their daycare, we really like it and we will continue to use the service. Because I was so please with the other service I decided to try out the Grooming our groomer was Harley she was super nice at first and even accommodated our other dog Kia a husky and did a wonderful job on her (just a Demat & bath). However on Hope she cut out a notch above hopes eyebrow and never finished cutting her nails there was a misunderstanding on what kind of groom she was supposed to get, I sent my son in and he misinformed Harley however when I set up the appointment they asked me and I told them I wanted a full groom. I talked to Harley about my unhappiness with the groom and asked if she could fix the unevenness on hopes face, she 1st denied cutting out the notch implying it didn’t happen there (I can only assume she was calling me a liar) I also asked for the full groom which I would be more than happy to pay the difference since there was still some fixes to do and nails to be trimmed. She refused and said I would need to pay for a groom all over again. The grooms here are expensive, the most expensive I’ve ever paid. Harley came from petsmart. I choose to find a superior groomer for my mini poodle and would expect to get a superior groom, and my poor baby looks like she just came out of great clips on a student cut It makes me so sad to see her cut so uneven around her face every day. I also gave City Bark an opportunity to make it right Harley refused and the email and voice message for the general manger have not been responded to, it’s such an easy fix but they are not interested in making it right. Do not use the grooming services here your just getting petsmart groomers so if that’s the case go to petsmart and save yourself some $$, there is nothing superior or better about the grooming service just a hefty price tag.

Doggos love this place ????

I contacted City Bark so that my extremely energetic pup could have some fun while I was at work. I called and set up an assessment day for her to be evaluated. I dropped her off in the morning and I was told that someone would call me in a few hours to let me know how it was going, but they never did. When I went to pick her up nothing was said. I was hoping for someone to tell me how she did and maybe go over any package offers but they brought out my dog and said nothing. I brought her in a few more times because she seemed to have fun. On her last visit we got a call saying that she had been injured so I rushed in to pick her up. She had a huge gash on her ear that went almost to her inner ear. They dismissed the incident and said that her and another dog just got too rough. This was WAY beyond rough, several weeks later her ear is still healing. They never even reached out to see how she was doing. I have not taken her back there because I don't think the dogs are supervised enough to prevent injuries. Save yourself the trouble and find a doggie daycare that actually cares about the safety and well-being of your pet.

Staff were enthusiastic with our puppy. Lots of play time, lots of treats. He was happy and exhausted. Wild success.

Absolutely poor service. We first attempted the city bark in broomfield and that was the most unprofessional unorganized company. They didn’t even ask for shot records, picked up dog and he ended up getting sick, we also scheduled to get Groomed and nails clipped that didn’t happen. We also got charged for 2 dogs in which we only dropped off one dog. It was absolutely horrible. We then decided to try the city bark in Thorton and I don’t know which is worst. No communication at all. It’s a bunch of young children who are in charge. A dog day care and boarding should be ran by certified adults that are trained. This is the second time we requested our dog to get groomed and still nothing. I don’t understand how this continues to happen. I have never ever been so disappointed with a dog boarding company. I would advice to look else where. This place is horrible

Pringles and Alliegator love City Bark! I am confident in dropping them off each time we visit and I always pick up tired and happy dogs.