Republic of Paws South Colorado Springs, Colorado

Great store until I got their grooming contract. The contract absolves Republic of Paws South of all responsibilities for any injury (or death) during or after the pets appointment! Two stars for wonderful treats, toys and friendly staff. Two stars for making me wonder how many pets prompted the addition of the contracts' "death clause." Sadly will not return to this business.

So grateful for the local delivery. They had everything I needed and delivered it to my house while I was at work. Will definitely be continuing to use them, especially during the busy holiday season. Thanks!!!

Always have special yummies for our Wookiee and groom him to be gorgeous. This is a place that gets to know you. You will not be disappointed ❤️

Friendly knowledgeable staff which is the only reason this us not a 1 star. I was told 4 weeks ago by the owner that they would order my pets specific food. When I physically went to pick it up, I was told the owner is forgetful and my order was never placed. I was offered a small bag for a discounted price until my order came in. $1.00 off is not acceptable for my time and dropping the ball on their end. I would definitely recommend going to a different local pet store such as Pet Pantry or Mike's Natural Pet Market.

Great staff with tremendous knowledge of the best product for your fur babies. Always have what I need and just a pleasure to do business with a local small business!

Always a high quality, consistent job.

This place has everything you need for your beloved pooch and curious cat! It was my first time shopping here and I was blown away by the variety of products offered and the friendliness and knowledge of the store manager. She helped guide me through products ranging from raw dog food to oral care to anti-anxiety lick mats! I will definitely be back at this location. Make sure you sign up for the loyalty program, as it is sure to bring on an all around PAWSitive experience.

Wanted to go in but the optional mask policy sign kept me out. Happily taking my business elsewhere.

Seeing the thoughtful response of the owner on their optional mask policy has confirmed my decision to make this my go-to grooming location. Yay for personal freedom, body autonomy, and choice!

Great store. Wide selection of things for pets and pet owners (T-shirts, hoodies, coffee mugs, Colorado items). No mask required.

This place is close to home and sells the dog food brand I need, which is hard to find in many places. The prices I feel are similar to what other places sell for the same products (I buy Fromm food and it costs more to buy it on Amazon sometimes) and theres a loyalty program to get you a free bag of food after you purchase a bunch. The employees are always friendly and willing to help when I can’t get the bag out! I’ve also bought specially made dog treats that my pups looove to eat. It’s a great little store and they have good hours so I can go after work, during lunch or on the weekend. Keep in mind that they don’t wear masks in the store but if you’re uncomfortable with it they have an online/home delivery service!!

Update on 13 Apr 21 to owner response : All in my review is truthful. I was not contacted I contacted you the night prior & that is when I found out everything. In my review I stated I was told I was on the wait list when I called & I also stated I was not contacted by Republic of Paws & told I was on the waitlist. So my statements are correct. Yes I was offered other times for a week later that did not work with my schedule. My entire point was Republic of Paws had a week to contact me when they found me on the schedule & they never did I contacted them them the night prior. So yes all information is accurate. I know you are trying to make your business look good & that it is all my (the customers) fault & that you guys did everything right but that is far from true. Word of mouth is how I found you & word of mouth is how I will not suggest your location. Orginal Post They have a huge lack of customer service. I setup an appointment online as a new client & had no trouble scheduling my own appointment. The evening before the appointment I called to confirm the appointment & was told I did not have an appointment because the groomer does not take new clients @ that time & that I was on the waiting list. They had my name & phone number but nobody bothered to call & tell me that the groomer would not be able to get us in @ that time & that I was put on the waiting list. I've been waiting for this appointment & now less than 24 hours before I was expecting to have an appointment I am left without an appointment & now have to wait even longer to get in somewhere.

Friendly and insightful staff. They have lots of great choices for my fur baby from organic treats to a fair amount of grooming supplies. The grooming service was affordable for everything that was covered, dental, deshedding, blowdry, ears cleaned and nails clipped ending with a blueberry facial..all in all we were happy with the service received.

I absolutely love coming to this store, This location specifically!! The store has so much food, toys, and treats to be able to chose from. The sales team is wonderful answering all of my questions and offering great options. I now have my kitty in their Farmina-Neutered for her weight. My large dog on Zignature, and my little one on Orjin. They all love their food and treats!

I’ll never go to another pet store!! When we first moved here, I came in looking for my dogs specific brand of food. They didn’t stock it but Ericka went above and beyond to find a brand they did stock that had the exact same ingredients (and was even more affordable). I’ve never experienced that level of service. The groomers there also do a great job of trimming my dogs nails even though he is a handful - they are so sweet and patient with him. Every single person that works in that store is so friendly and helpful - I can’t recommend a better place to shop for your pet!!

This place is like the Whole Foods of natural pet foods. The manger is nice and helped me anyway possible, here name was Ericka she was very polite and very passionate about here job I would recommend this store anyone GOD BLESS

Great selection of specialty dog foods. Helpful staff and a rewards program.

Great place and very nice staff, they have everything my dogs need

Amazing staff. Very personable and always trying to accommodate, especially during this outbreak.

This is by far the best place to get my doggo groomed! They were sooo nice! My doggo didnt want to leave. Everywhere else i take him to get groomed, they mess up the cut. But they got him absolutely perfect!! I want to recommend this place to everyone!

Such a great little shop that varies everything our dog needs.

A very nice pet store!

Absolutely amazing place, products, service, people and STAFF!!! I drive 1 1/2 hours to this place because it’s worth it. The manager is awesome, professional, knowledgeable and so kind. Thank you to all the staff for always helping, caring and making it easy to shop!

Very expensive for everything !!!!

Very friendly and informative. I go here almost every other week to pick up stuff for my doggies. Edit: I noticed some people complaining about prices in other reviews, you do get what you pay for, and you probably wouldn't want to eat some of the other dog foods/treats that are in department stores if you were a dog.¯\_(ツ)_/¯

when i went into this store i was greeted and treated with a very friendly attitude and the girls that run the place are very helpful and friendly

I’ve been coming here for my dog food for the last 9 months or so. I buy a large amount so I don’t need to go very often. I realized that almost no employees wear masks when I would go but every single other customer that was ever there when I went was always wearing a mask. It was only once I saw one woman working wearing a mask. So this last time I went, I consciously was paying attention and was prepared to ask about it. Sure enough, employee wasn’t wearing a mask. So I asked if there was a reason why almost all employees don’t wear masks. She told me that the owners Molly and James do not believe in it so they tell their employees they don’t have to wear them. And since she and the other employees have the same beliefs they don’t wear masks. She said they’ve been doing it the entire year and it’s not been a problem. This for me is a deal breaker in where I’ll go and where I spend my money. Wearing a mask is literally the least you can do to help keep our community safe. I wanted to share this so others going here or thinking of going here can decide if that matters for them.

Expect outstanding customer service. The employees are dedicated, knowledgeable, and genuinely care. If you want advice on concerns or products they modestly give you suggestions. I am greatly appreciative for Grace. She groomed my German Wire Haired Pointer many years until she passed away at 16 years old. Mattie was blind, and arthritic but came out happy and pretty after grooming. Grace could not have been more loving, caring and empathetic. Now I take my new puppy to her with confidence and excellent results.

Not helpful or friendly, and employees were not wearing masks when we are entering a level red today. We won't be back.

We come here regularly for nail trims and a special treat. The groomer is always super nice and really good with dogs. Little Stitch the chihuahua tries to be intimidating but they're not bluffed. Prices are fair and the treats are super interesting.