Lucky Pet at Home Pet Services Colorado Springs, Colorado

While the people running the service are incredibly kind, my experience left a lot to be desired. I was able to book last minute for a month’s worth of services, so that was great. Updates on the pets are hard to come by and pictures of them are even harder. One of my cats is very good aggressive so I was really sure to give details instructions on how to feed them so that the food aggressive one didn’t wind up eating everything. Came back home to one of my cereal bowls and both of their bowls overflowing with dry food. The non food aggressive cat has lost quite a bit of weight while the food aggressive one has definitely gained weight. The litter boxes have definitely been cleaned at least once since I found a trash bag full of the old litter stuffed in my trash can. In the day since I’ve been back both cats have been sick all over my carpet due to the food situation (nonaggressive threw up after trying to eat too fast; aggressive one has been having diarrhea which tends to happen when she over eats). Not to mention I found one of my drinking glasses being used to measure out their food. The app is great in theory but rarely actually gets used.

The company's employees failed to complete the terms of our contract. Sitters were supposed to come check on my cat for 15 minutes a day. Thankfully I was able to see them coming in and out of the house through my ring, because I saw that they were not staying anywhere near the 15 minutes. When I got home today, I found that the medicine that I requested be administered to my cat, was never given. I am so absolutely disappointed. I will happily never use this company again. Don't ever use them! This is your warning!

I wasn’t quite sure what to expect but Gary went above and beyond his services. I think he did such an amazing job caring for our cats, then finding them a wonderful new home! You will be forever in our hearts!! Thank you so much! ❤️

Business failed to fulfill service contract. Specifically, sifting/cleaning cat litter on a daily basis and topping off the fish pond. When we returned it was obvious that neither the litter nor the fish pond were attended to per our agreement. In addition the pet service employee was to spend 30 minutes twice daily to attend to these task but was observed spending as little as 5 minutes per visit. Lastly, given the poor service we requested our property keys be returned. Two weeks later after multiple phone calls and text requests--to the business owner--one of the two keys were returned. The second key was finally returned after another follow-up with the business owner. In summation, the trust I placed in this business to care for my pets was violated--which is unfortunate given the owner seemed sincere; however, actions are more telling than words. That said I cannot in good conscience recommend this business.

Have used Lucky Pet three times and very consistent outstanding service knowing my little furry kids are OK with water and food and being checked on! Makes a trip so much better, not having worry about our fur covered kids.

Simply the best, most conciencious professionals!

Amazing people. They really go out of their way to take care of your pets and do everything. They are a cheap way to ensure your pets are taken care of.

I worked with them all summer. i am only 12 and needed to get out of the house for a feu hours, i would call gary and he would come and get me i would help him from 7am to 11pm. all of the phone calls are sent directly to the owner. Kaye and Gary are such amazing people. 10/10 best work quality. i would 100% recommend them

We are very fortunate to have found this company. We have used lucky pet for two vacations now and both times we ran into a situation and had to extend our stay and our service. Gary was extremely responsive and made sure our pup was taken care of. Both Jessica and Gary took care of our dog while we were away and it was a relief to be able to see pictures and updates. Our dog is a rescue and she would not do well at a kennel so having the comfort of knowing we could leave her at home in her surroundings and visits through out the day makes the service more than worth it!

It's about the people. They are terrific!

Avoid using this service. If that means you have to kennel your pets, do it. On the third day of our trip, we learned that our dog had been released into the …

I am so, so grateful to have found Lucky Pet at Home! When I was in a bind, the owners really helped me out. They were so accommodating, and have been nothing but amazing every since. The care my pets receive from Brittney (and Gary too!) is beyond exceptional, and I feel as comfortable and safe with them in my home with my fur babies as I would with my own family. The online system is so convenient too. I can't say enough good about these wonderful people and their services, and I would recommend them to anyone!

This company is amazing! They take care of your pets and really care about them! Amazing work!

The best petting sitting company you could ever have!!! Ever in a short notice and need help right away, the owners r quickly to accommodate you no matter what!!! The owners are amazing!

Very great people and the owners are amazing!

Kari is the best dog sitter in the whole world. We just moved away but she went above and beyond everyday. Highly recommend her. We miss you Kari!

I love this business. They are so accommodating and professional and they care a great deal about the pets in their care. Highly recommended.