Proud Pet Boutique & Grooming Valley Village, California

Very loving. Took 3.5 hours so they took their time. Almost didn't recognize my dog. He looked gorgeous afterward! And smelled nice. They don't let you in, so it is safe.

My eight year old golden retriever looks incredible when she gets groomed at Proud pets. I lucked out when other dog owners at the Valley Village dog park recommended Proud pets - it gives me peace of mind to know my dog is well cared for and the job gets done in a timely manner.

the owner is awesome and very accommodating. somehow no matter how booked up, he always lets us squeeze in the schedule to get our dog groomed. they also use natural ingredients which is a huge plus !!

A great visit! Took care of my cat's nails and teeth quickly and for reasonable price! Thank you!

Good but expensive AF! Took a 8 lb Maltipoo and after pickup he said $50. Asked why so much he said shampoo prices went up. As if you’re using the whole bottle of dog shampoo on a small dog. Felt like I got stiffed but at least my dog smelled great

Very special place and outstanding people there

My cat loves this place. She always comes out smelling good and feeling relaxed. Great service!

Even though I cautioned them each time, they cut Milo’s nails too close on at least three separate occasions, drawing blood. They have also knicked him several times and we had to go to the vet twice for ointment cause it became irritated. Don’t go here. Go to Lucky in pan city.

Brought my baby for a quick nail trim, while I admit her nails had grown too long, I didn’t think I had to tell them not cut too short as her nerve endings would be close to the top. They cut them too short and left them uneven and scraped. I am absolutely horrified. To make matters worse, he went off on me after I expressed my concerns. PLEASE DO NOT BRING YOUR PETS HERE!

Last night I discovered that my dog had fleas. Because of the pandemic and being new to LA, I haven't been able to get into a vet to renew his flea and tick med. I finally was able to get into a vet this morning and ordered his flea medication. However, I needed to get him a flea bath today because he was itching so bad, and I had to take him to work with me. The only place that was open and would take him right away was Proud Pets. I told them I only needed the flea bath, and that's it. He even repeated it back to me and said, “you only want the flea bath.” I show up, and he takes Bowie and thinks he will be ready in an hour or so! I said, why is it going to take that long? I have to leave at the latest by 10 am. The groomer seemed frustrated with me, so I backed off because I wasn't allowed inside, and he was taking my baby, so I didn't want him to be mad at my pup and take it out on him. So I waited an hour, and Bowie came out. He seemed happy, and I asked how he did. The groomer said he was good, but he didn't like his nails being trimmed. I said, wait, you cut his nails? he said, yeah, we did a full groom! I asked if he did the glands (which I NEVER let groomers do because I know a few people who have had their dogs ruined by this!) He said yes, we did try, and nothing was coming out! Most dogs can do this on their own! I was so upset because Bowie had been groomed just a few weeks ago, so he didn't need his nails trimmed or anything other than the flea treatment. Bowie has been itchy all day, and his butt looks swollen. I will keep a close eye on him and see how he does in the next few days. I will never go back here.

The left my baby looking so fresh & he smelled like strawberries ????

My little Chihuahua is now traumatized. When I got there to pick her up I thought it was odd that he didn’t bring her to me right away. He wanted to get paid first. Fine, I tip generously as I always do. Still waiting for my baby. No one is bringing her. Then finally I see someone go get her from a room in the back, and I can immediately see she wasn’t right, she usually wags her tail upon seeing me. This was a clear indication of something wrong. Her hair being trimmed down was clearly obvious that was done by an untrained hand. They cut her wisker,s, she had uneven hairs all over,, she had nick's, and small abrasions from the shave down not being done properly. These things could all grow back, but my poor baby shudders and crouches now when we oo by there in the car and she see’s an tall man.

Great plase with awesome service, my pet is a frequent customer there needles to say the prices are very competitive and well worth the results every time! highly recommend.

For regular upkeep it’s fine. But for skilled styles specific to breeds not at all. I have a schnauzer and the cut is awful. Not done the way it’s supposed to be done at all. Now I have to wait 3-4 or more cuts so 7-8 months for it to grow and to get it corrected by someone else.

This is the only place that we get our two pups groomed at. We trust them 100% and have been coming here for years. Diego is so incredible with dogs and leaves our pups looking beautiful.Truly grateful to this place!

Diego is fantastic with my little pup. Been here several times and no complaints!!

I was skeptical at first to take my dog anywhere other then Petco but since quaretine I haven't been able to make an appointment. I am glad that I gave this business a chance. As a dog mom the safety of my dog always comes first. They took the same mount of time to groom my dog as Petco. I feel great about our business not just because I found people I can trust with the care of pup but I also get to help a small business during these tough times.

Diego is a skilled groomer, however his manners are deplorable. Are used to be an employee at this location, and I’m just trying to contact the business to get a hold of the owner to know when my W-2s are coming because they’re the only ones I am waiting on. I had to call 13 times in order to get an actual response from him and I still have yet to hear from the owner, and I still have yet to receive my W-2s. I am floored by the behavior from this groomer and I will never suggest for anyone in LA to go to him because of his behavior alone. Being rude and ignorant is no way to handle a situation when i come to Legalities.

I told them to be careful of my cats ear bc of a cyst that he has and when we got home I noticed blood dripping out of his ear and a ton of headshaking. Now I’m sitting at the vet waiting to make sure he’s okay. When I called to complain at first the guy said he was only bleeding a little when he cleaned it then he switched his story to say he never bled and they actually never clean the ears anyway?! I asked for a refund and they told me to bring him back instead. WHY WOULD I BRING MY CAT BACK HE NEEDS A DOCTOR?! Please avoid this place I hate that they hurt my baby.

Thank you Diego for such a wonderful experience.

Guy who runs this place has good prices and he’s always doing the most and best for pets. Always does my dog’s nails amazing, especially good care with dog’s bad toe

Helpful team and willing to fit a dog grooming when schedule was booked full on Saturday

Great place! Friendly service. And my precious baby boy looks so cute! ????????????

Love this groomer! They do a wonderful job on Winston. He always comes out of there looking cute and smelling great. Highly recommend!

Best place for dog grooming really great staff my dog loves them

The employees/ owners are very friendly and do a great job! They do their best to accommodate my baby & I.

Amazing service with my baby Ruby. Diego is the best grooming and also great and friendly staff. We love this place.

A very friendly owner and professional grooming service to my lovely cookie. Best in the town!!

Protect your loved animal, don’t bring it to this shop. Our dog has redness and belly cuts. I specifically asked to not cut his hair short due to sensitivity. The front desk person is oblivious to the customer directions. Poor animal is suffering and has to wear scone now.

I’m very happy with the services offered.