San Roque Pet Hospital Santa Barbara, California

We have been with San Roque Pet Hospital for 6 years now. The front staff seems to change a lot and parking is kind of a drag. But the reason we have stuck with them, is Dr. Katie Sahyouni. We’ve seen a few of their vets over the years, but she’s our favorite by far! She’s the best! She’s warm, compassionate and empathetic. She’s easy to talk to and understand. Her bedside manner is so kind. She never tries to upsell products, always informs me of new products, foods or recommendations according to my dogs age. She lets me make the decision, and I never feel pressured to buy or change products right away. I think her vibe between the pet and pet owner is what I love most about her. She as well has a large breed dog, so what she suggests for my dog is what she does for her dogs. I like that she incorporates her personal knowledge with her expertise in medicine. Even though we only see her once a year, I feel very fortunate to have found a vet that we really connect with. Plus I think she really likes my dog too ☺️????

January 12, 2022 We were long-time clients of Goleta Airport Pet Hospital/ San Roque Pet Hospital (from mid-2012 to beginning-2022). San Roque Pet Hospital used to be wonderful, now...it has changed to a practice that feels like it Nickle and dimes clients for services rendered and provides inconsistent, empathetic care. About the front office staff: The reception has been inconsistently helpful and warm; the latter being that we felt rushed and left as though we were more of a bother or annoyance for calling. About Dr. Peterson: She may have 15+ years of experience as a DVM, and she may have done a superb job in caring for countless animals, but she did not impart that level of expertise to us via clear and concise communication related to the care and management of our dog who was newly diagnosed with diabetes. We were often given sub-par instructions and education....mostly being referred to YouTube videos for clarification rather than hearing it from her...and so our follow-up questions and concerns might have felt overwhelming, but that's what resulted from the limited and incomplete information we received from her. Additionally, she did not impart a reassuring attitude when discussing our dog's care, and so we were often left feeling uneasy and a lack of confidence in our ability to properly manage his symptoms, and even a lack of confidence in the process of managing his symptoms. We would have appreciated a warm smiling and the time taken to ask if we understood the game plan...her bedside manner left us wanting to switch practitioners. However, we do appreciate her time and effort. ----Please, San Roque Pet Hospital, make sure your DVMs have the time to properly spend with each Client so that we can see the best of who they are and what they do. We know she is probably a lot better than what we experience from her.---- About the office flow: The current system of communicating through a front office staff member to your Tech and then ultimately the Tech to the Vet has led to delays in communication and maybe even instructions that are lost in translation. My husband was very upset about the instructions we received by the office about bringing in a stool sample. He followed office instructions only to find out on the day of our appointment that the stool sample was too old to run for accurate testing results, and yet we literally paid for this error in instructions that was given to us by their staff member/office. That was our last straw and which made up our decision to leave this practice...we felt like the only care this office had was in collecting payment for a service rendered versus trying to make right the error that was made by their office. Currently, this office lacks consistent, competent managed care and we hope we are the last Clients that receive this kind of care because San Roque Pet Hospital used to be awesome. A positive: My husband stayed with this office because of the excellent and empathetic care we have received in the past by Dr. Katie Sahyouni.

Our Shiba Inu (Suki) is about 12 years old and had painful arthritis.. We took her to San Roque Pet Hospital because we weren't satisfied with the treatment she was getting at another veterinarian pet hospital. Dr. Katie Sahyouni at San Roque was a breath of fresh air as were her professional assistants Emy and Leslie. After a blood test to make sure Suki's liver and kidneys were healthy enough to take the medication Dr. Sahyouni wanted to recommend (they were), she began treatment with a non steroidal anti-inflammatory drug which she will take daily for 3 weeks before having another blood test to ensure there has been no damage to her liver or kidneys. If not, she will continue the treatment for life. She already has increased mobility as her pain lessens. The level of professionalism at San Roque is higher than we have ever had and there is no doubt that Suki is being treated by people who really care about her and already is in less pain.

Great experienced staff who show that they really care about your pets. They are also very respectful about cost and don't do anything without talking to you first. My only complaint would be that they are usually booked out pretty far in advance.

Always great care for both dogs and cats.

After several customer service failures I no longer feel comfortable going to San Roque Pet Hospital. They also push procedures that do not seem well motivated.

I was treated with respect, patience, kindness, understanding. Felt my dog was as precious to the vet as to me! Bravo.

Dr. Patterson & her vet techs go above and beyond to help your dog feel as comfortable as possible in such weird circumstances. Waiting in the car outside while your dog/cat is being evaluated isn't the best feeling but they were quick to call and go over everything that my dog needed from diet, teeth, fur, & also answered all the questions I had.

First appointment at san roque and I’ve found the new vet for our family! So kind, gentle, honest, and THOROUGH. thank you. cannot recommend them enough!!! (even if that means appointments are hardt to book.) pricing is very fair also.

Can’t say enough good things about this place. My family has been bringing our pets here for over 20 years and everyone is great, from the doctors to the techs/clinical staff to the front desk. You can tell that the entire team communicates well with each other and that extends to how they communicate with clients, which makes me confident that I am getting correct information and that everyone down the line knows what is going on with my pet. I appreciate that the doctors give me multiple treatment options and support my decisions even if I’m unable to do the most thorough/costly option available. They are always transparent with estimates/treatment costs and communicate ahead of time so there are no surprises. It’s certainly not cheap, but I have no problem spending money here because they are kind, compassionate, loving, responsive, and so skilled at what they do; I know my beloved pets are getting the best possible care and these folks are worth their weight in gold. I’m so grateful and feel lucky to have them as our veterinary team <3

The best place to keep your pets healthy, the staff is professional and friendly ????????????????

Dr. Peterson was able to fit my dog in for a same day appointment for his ear infection. The staff were all so nice, even when it was super busy at the end of the day. Everyone was friendly and attentive and my dog, Guinness didn’t seem stressed out when I picked him up. You can tell that they really care about the pets they treat at their busy clinic. Thank you!

I was able to get an appointment within a week, the receptionists were helpful, the doctor was great, and explained everything I needed to do to help my Missy get better. I really liked getting a complete write-up of the visit and what needed to be done. I will now continue taking my precious Missy to San Roque Pet Hospital. AND Missy is completely healed.

I love this place because it's easy to get an appointment and you can tell they really care about the animals they are helping. I've never had an issue with them and they literally write out what needs to be done for the pet.

We are so grateful to Dr. Van Dollen and the staff at SRPH for, not only squeezing us in to their packed schedule, but for then doing a needed surgery for a small injury our pup had. Very caring and thorough care by everyone!

Honestly, the best vet I've ever been to. They were so patient with me, answered all of my questions, and took really great care of my pup. You can tell they all really care about the animals and I really appreciate that. 10/10 would recommend.

Great care for my dog while I simply call from the provided back at the ample parking just a few feet from the back door and a warm welcome to my stressed out dog by masked staff that come out to your car where I handed my dog by a veterinary tech. This is the only clinic my friends and I have come to over the course of two of my past dogs full lifetime. I have found it to be the best animal clinic in Santa Barbara.

I took my senior Lab to see Dr. Von Dollen for the first time today. They were able to get her in 2 weeks sooner than other vets I called. I was very impressed by the friendliness and warmth of the person who checked us in. Upon leaving, they provided a long, detailed printout of information and research regarding my dog's problems, and recommended interventions. Although all vet care is expensive, the exam fee was reasonable and I suspect all the other procedures were priced accordingly. They were very respectful in helping me weigh cost versus necessity of the recommended treatments. I'm pleased with the service and will return!

The vets are outstanding but I think there is too much pressure to push flea, tick, and other products. You can get RX stuff much cheaper on line if they would allow you to buy these meds elsewhere.

I gave the 1-star for the care of the actual vets. The business side of this location is terrible. I called to make an appointment for my dog (non-urgent) and couldn't been seen for 2 weeks. I get it, non-urgent. Before the appointment came about, I called back a week later to let them know I had some concerns and asked if my dog could be seen sooner for an urgent symptom concern. The answer was no. I asked for my concerns to be added to my appointment. They weren't so when I brought my dog in for her visit, all they did was the blood work and I was told she couldn't be seen by a vet. I had to make another appointment for today. Because they were busy, I could only do a drop-off appointment, which means my dog stays all day. I showed up at the appointment time and waited for over 15 mins for someone to greet me to take my dog and no one came. I called back to say I'd been waiting for someone to literally just walk my dog inside and they told me sorry me and they would call me when they can. I finally just left and will find a vet who has better organization.

Really grateful to San Roque for their care of our sweet pup. They are always thoughtful and thorough.

This was our third visit to SRPH and this one was for an urgent appointment. We've seen a different vet every time and they have all been wonderful! Took excellent care of our younger dog. So caring, knowledgable, and professional.

Convenient appointment, kind and friendly personal service, short waiting time at appointment and professional service with my doggie!

I feel my dogs are getting the best attention and I also appreciate the good advice I am given.

San Roque Pet Hospital cared for both of my dogs when I lived in Santa Barbara, and I could not recommend them more! All the veterinarians there are professional, so so knowledgeable, and truly treat your pets as if they are their own. I am so grateful to have had a wonderful experience with their team and encourage any pet owner to use them, too.

Gave them a second chance still seem to mess things up. Lack of communication all they care about is the money. They try sell you stuff you don’t need. Then they talk to you, and assume stuff about your dog when it’s not even true. All they care about is Money... THATS IT....

3rd visit to this SUPERB "of the heart" veterinarian. My beloved Baby returns as though she had been at home. THAT comforts Baby and ME. So appreciative. Thank you.

Superb service under difficult Covid conditions: staff and vets are absolutely committed to the welfare of our pets and offer encouragement, advice and pre-emptive suggestions for their future health. I am proud that my precious Golden Retriever is part of the San Roque cohort!

Always excellent care for our furry kids ????

We started taking our 3 dogs to San Roque Pet Hospital when we got #3, the pug puppy. Our previous vet had moved practices and as much as we loved her, we didn't like her new hospital. But we've been so pleased with the hours and availability and communication from Dr. Sayhouni. I know she really cares and the staff is always so happy to see us and our fur babies.