Petville Pet Hotel San Marcos, California

107 reviews

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Reviews: Petville Pet Hotel (San Marcos)

All reviews (107)

Yelp (73)

Google (34)

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Thomas J Corelis

2 years ago

The dog groomer Karen Lutz is great. Our little doggie loves being groomed by her and gets really excited as we drive up! Everyone else there is very nice and well and we wouldn't hesitate boarding our pup there if the need arises. Highly recommended!

DAN SAMPSON

2 years ago

Emmett loves it here. 10 out of 10 STARS!

Rob O'Carroll

2 years ago

We have taken our dogs to Petville for years for daycare and for boarding. The staff is wonderful, friendly, and professional, and we never worry about our pets while they are there. The cost is reasonable and the facilities are great. They are (thankfully) sticklers for vaccinations, which is comforting. Our dogs are incredibly excited every time we drop them off, because the get to have hours of (supervised) play with their canine friends. And the pool is a big hit! Petville also offers on-site grooming, which is very convenient. Come for a tour and you and your furry family members won't be disappointed.

Peter Bond

2 years ago

We’ve been happy customers for more than 10 years at this facility. Our dogs love it here and they’ve always been cared for with kindness. Our current dogs attend doggy daycare most days of the week and always get excited when they go. We ended up with 2 rescue puppies this past year and Petville has been a great help in socializing them. Our Husky mix also really loves the pool. The daycare is a great value when compared to some of the larger daycares in the area. The owner and employees are friendly and helpful and we appreciate their personal approach.

David Beaton

2 years ago

Great place always love the way they treat our dogs they send us updates on Facebook with pictures of our cute little fur babies

Justin Grant

2 years ago

Very helpful during our move. It took us weeks to get into our new place and they were very flexible and accommodating. They are competetively priced, and I would take my pets here again for sure.

O Castle

2 years ago

I've brought my puppy here for doggy daycare a few times and the staff are so friendly and welcoming. The facility is a good size and very clean. My pup enjoyed making friends and she will definitely be back.

Lane Rodriguez

3 years ago

Great people they were great with my cat. His first time there. They explained everything to me before and after.

Kim Luke

3 years ago

I work here and wgen I go away I leave my four legged babies and I always know they are loved when I am not here to love them.

J. FONT

3 years ago

All the dogs and cats says hello to me when ever I come by this place every day. Ruff and meows to all that goes to this place.

Vanessa Anderson

4 years ago

Ladies that run the business are very nice and helpful.

Elliott Edelstein

4 years ago

Wonderful haven for your pet while you are away.

Jason Treiger

4 years ago

Best dog hotel around. We bring our 2 labs for day care a couple of days a week. They love the dog pool &mlm playing with the other dogs.

Lynetta Taylor

4 years ago

I love Pet ville! My goldendoodle loves going to day camp to play with all her friends. She loves the loving staff. They treat her like family. I also love the way I can schedule on Monday to have her play at camp and then get fully groomed. She loves the groomer as well. She done a excellent job with her especially since Charlee Rose is a puppy. Well she's now 11 months old..I take advantage of the half price days offered each month and leave her there all day while I can run my errands.

Lynn Hulsman

4 years ago

Our gizmo goes everyday and he loves it especially the walk in pool.

Miss D

4 years ago

Fun place for large & small dogs. The employees are super polite and live animals

Steph L

4 years ago

You can tell that the employees love their jobs and the animals. I appreciate hearing stories about my animals. However, even though they got a bath before checkout .... they smelled so bad that I had to give them another bath outside before letting them into the house. I still have their bedding outside. I'm debating on throwing it away because it stinks so bad. It smells like they were marinating in their poop for days. I understand that this is a busy time of the year. But, when I smell that kind of stench on my dog it makes me feel/think that they weren't being taken care of properly.

Andy Olsen

5 years ago

very clean facility including playground and a pool. i cannot speak for the inside of the building as we were too busy playing around outside. staff seemed insanely friendly and welcoming to repeat visitors and newcomers alike.

________

5 years ago

Kenneled our cat here for three months while we traveled. On our return, our cat showed that she loved the staff by head bumping and following them around. During our cat's stay, my parents visited once a week at random times and said the place was always clean and that our cat looked well.

Rick Marksberry

5 years ago

If I were a dog that's where I want to go

Katt !

5 years ago

The people at this place really, really do care about the dogs! And this is not your average place to park your dog while you're on vacation. This place really is a pet hotel!

Jean Reeder

5 years ago

The staff is nice and place appears clean.

Haley Mackenzie

5 years ago

Like Disneyland for dogs! Very clean, well kept play area with a variety of structures for dogs to play on as well as a walk in pool with fountain jets spraying into the deep end. Our dogs had an absolute blast, can't wait to bring them back here!

Elsa Johnson

5 years ago

Nice place for the babies

Chad Dreier

5 years ago

We've been taking our dog here for years, maybe a few times a year. Everytime they remember us and our dogs name. Best care she has gotten. Still bring her here even though we moved 45 minutes away because the attention and level of care she receives compared to other kennels we've used is outstanding.

carol garden

5 years ago

This is the best people they are so loving,I look forward to bringing my 2 doggies there they love going.Beem going for years.

Blondie Pwnz

5 years ago

This incident below did indeed happen, but the owner reached out to me and spoke with me on the phone about it. She apologized for my experience wanted to hear how she could better improve her business. I do not rate this place based on my experience with one person but my experience speaking with this owner afterwards. I was recently puppy sitting for a friend. She told me if need be I should take her dog into Pet Ville Hotel if I needed to leave the house for extended periods of time while shes out on vacation. I called ahead of time to be sure things were ok for me to take her in. The lady who answered the phone was very kind and told me that no matter what the doors closed at 4 pm (Saturday) confirmed by her manager. I said ugh ok I've never been there. Rushed for time we jump in the car. It wasn't far at all, it took us around 10 min. We arrived at 3:55 and walk in, the door was unlocked. Because the pet had been there before there was no need for us to warn them about anything, everything should be as is in her files. But the other lady behind the desk started to argue with me the moment I walked through the door saying they were closed. I said to her "you close the doors at 4 yes?" We made it! Not pleased with my cheerful attitude she went on guilt tripping me about the process they needed to do to check the pet in. Her tone was so rude and practically yelling. Claiming she wouldn't be fed and wouldn't go out to pee. I said "Oh my god then I will take her and cancel my plans, I cant believe you wont be feeding her." I didn't know this place out right leaves the dogs un-attended in kennels? Some people may be ok with this type of boarding but I surly WONT be taking my dog to this place EVER. I couldn't believe the attitude I received from the Manager of this place. The other woman behind the desk took charge and helped me to get things sorted out. I let her know how grateful and sorry I was to cause a problem I truly thought the process would be simple, this is not my first rodeo. In my experience with many different pet boarding places around San Marcos and Oceanside, the people are willing to work with you and everything is kept in files on each pet. For returning pets the process is easy. I literally had to fill out one piece of paper. The total time it took was 10 min and 5 min was the manager yelling at me.

Heather Seierstad

6 years ago

Have only had good experiences here with my dog and cat.

Ian Walter

6 years ago

Whenever my wife and I travel we bring our dog here. They love her and always take great care of her, and she enjoys going there(unlike the vet!). The play area has a small doggy pool and a bunch of toys for the dogs to play with and is always kept clean. They also have grooming options. Don't have any cats, so I can't really speak for that side of things.

Roxy ShuShu

6 years ago

The staff here really care about your dog or cat. Very clean. A happy place for my dogs to play and stay!!!!

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Petville Pet Hotel, California, San Marcos

1049 E Mission Rd

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