Ortega Animal Care Center San Juan Capistrano, California

I tried to get a duplicate script for my dog's food that Chewy Lost. I just got off the phone with the female vet. I am so angry. The female vet got on the phone telling me that they would charge me for a duplicate. I balked at the charge and she came back at me saying it costs her money for the scripts. I said to her that the cost is absorbed in to the practice. Before she hung up on me she said that I can go somewhere else!!!! The nerve. All this place cares about is the money they can make especially when it comes to rewriting a script that will take only 2 seconds!!!!!

Received a card from OACC handwritten from staff...sending condolences for my Poco who crossed the rainbow Bridge last week. So Kind! thank you!

Dr. Fluent and Dr. Brehmer are both amazing and super knowledgeable. My dogs got a super rare parasite that was never heard of and did all the research they could to find out about the parasite. My chihuahua also had a tumer in her spleen and save her life by doing an emergency surgery. They go above and beyond to listen and care about my fur babies.

I would like to give this place a "5", but I can't. Two years ago, Dr. Fluent did not err on the side of caution when I brought my chihuahua in when she couldn't stand on her back legs. The doc said it was probably an adverse reaction to pain meds my dog had been prescribed earlier that day. The next morning, my little dog still could not use her back legs, so I brought her in. Dr. Brehmer immediately sent me to a specialist. Thank goodness he knows what he's doing. As it turns out, my girl ruptured a disc and time makes all the difference. Had Dr. Fluent sent us to the specialist the day before, the chances of my girl walking again would have increased tremendously. Unfortunately, the delay pretty much guaranteed permanent paralysis. $9,000 later, and I have a paralyzed chihuahua. I still take my pups here, but I request NOT to see Dr. Fluent. I'm sure she's okay for others, but I lost my confidence in her 100%!

This place is top notch!!! During Covid they would come out and get your animal and made them and you feel safe, I took my new kitty Willow that I adopted in to get spayed and I wasn't sure if her incision was healing correctly, because she had a little bump where they made the incision. So I called them to check in, they gave me a number to take a picture and video of the bump and I sent it to the doctor so I didn't have to come back in and she was just fine! It saved me money, time and and stress on my kitty, the advice they gave me was perfect???? my kitty was just fine.???? Exceptional service, I will continue to take my cat there as I adopted her from the Ark of SJ and wasn't quite sure what doctor I was going to use, but Ortega animal clinic will be her place from now on! The staff was very caring too. A+

My friend brought her small 28 pound dog to this place and during treatment they restrained him so hard they dislocated his hip. DO NOT TRUST THESE PEOPLE WITH YOUR PET!

Very accommodating, quick, efficient and friendly. We will go back

Considering the pandemic service was good and quick. Would recommend and will be returning in the future

Great staff and parking is great. Had a great experience even in covid...they come out to car.

I waited for almost 2 hours & got close to no information about my dog’s status. I had to call in 3 times to ask about him and got no information. Also had my sister go in to have her puppy checked on & vaccinated & they gave her false information so they could charge more. This place is so poorly run & the female vet is not good at her job whatsoever. Also if you make an appt, make sure you come in 20 minutes late because that’ll probably be how long they take anyways. Horrible service would give 0 stars if I could

Friendly, engaging staff. Nice facilities

Love this place! Dr. Brehmer has saved my pets. He is honest, kind, caring and compassionate. I would never go anywhere else. I trust him completely.

In my experience and opinion this veterinary, boarding and grooming services establishment does not offer quality veterinary or grooming services and offer little customer service. Additionally, they do not care about your pets or you, have an attitude and are dishonest. 1) We brought our dog in and they could not diagnose without running a lot of expensive tests. They routinely want to run many expensive tests. We took dog to another vet and he diagnosed immediately without all the tests. We took our cat in for an issue and after an expensive procedure, they could not fix. The other vet fixed after the same procedure. 2) I called in the other day and spoke to Katie at the front desk with a concern about the vet not giving or mentioning a vaccine that was overdue. She said it was a mistake and didn’t apologize or seem to care at all. Katie then told Michelle Beck, Director of Operations, that I was upset and cursed at Katie, which is a complete falsehood. Concerned but not upset and never cursed. When I told Michelle that, she said she heard me curse because she could hear the call from her office six feet away from the reception desk, even though it was not on speaker phone. These people are not honest or truthful. They simply don’t care and do not provide quality service or customer care. 3) When we took our dog for a bath and grooming, they gave her a haircut and not a bath. They said they made a mistake even though we asked and ordered a bath. They didn’t seem to care and didn’t apologize. Again, bad customer service, have an attitude, they don’t care, and not quality services. I and my pets and wife are so glad we have gone back to my old vet who is farther away but totally worth the drive-and they offer good service, are honest and care.

Great service, very pleased!

They were friendly and quick to help my pup

Great expertise...provide intelligent care...fair.. Did not feel pressured to do extra stuff

They truly care for your pets and listen closely to your concerns. Both the staff and the Vet are the best! I even have my dogs groomed and boarded there as well. You truly can take comfort in their care.

Very reasonable prices for vet care.

I believe yuh ou can adopt dogs at this hospital. I believe in adopting pets instead of buying them. This place rehabs them for a new family.

Clean and professional.called us back on time.

We have taken our dogs here for years. They love coming here, always happy to see the staff. Good vets, fair pricing, good techs. Grooming service very good too. Recommend this vet office.

Once my dog settles down he seems to be happy here. The employees are very caring for the animals that board there. My dog really likes the play group sessions.

Professional, clean, take great care of my dogs.

Service wise this place is great. Price wise u can get the procedures done for a lot less. I like their boarding services and their accommodation for hours when you want to pickup your fur babies. You can get good food for your kids as well.

Quite a unique facility serving various needs!

The team at OACC has been very helpful thru a number of 'problem patient' animals.

My kittens got sick staying there

We genuinely love OACC, furry customers included. The minute we pull into the parking lot, the tails start wagging! OACC takes care of all our needs (grooming, veterinary care, boarding and play group) and they give 100% in every situation. We even have a dog with special needs and they provide him with the care and attention he requires to stay happy and healthy. Thanks OACC for the many years of service.

One stop shop is what I'd call Ortega Animal Care Center. Our dog loves this place for daily playtime. The OACC also has boarding for all sizes of dogs and cats. We have left our Bernese mountain dog for extended stays and the staff is wonderful. Best of all there is someone taking care of animals 7 days a week. The vets are great!

We provide your pets with the most loving care, and we do not forget about any of the details. With veterinary care, 24/7 monitored boarding, professional grooming, and a luxury pet shuttle, there's no need to go anywhere else for your pet's care. We are family-owned and operated and are proud to be a part of this community.