VCA Orchard Plaza Animal Hospital San Jose, California

I have always had very good experiences until now. I tried to drop off my cat. There was a discrepancy between what the receptionist told me and what Ty told me. Ty gave me good information and the receptionist did not. When I asked why the receptionist did not give me good information I could not get an answer from Ty. I would repeatedly ask " Why didn't the receptionist tell me this" and the answer was always "The doctor needs to see the cat and call you". I understood the doctor needs to see the cat. I understood after talking with Ty that a same day appointment for all this was not possible. That is their policy and I accepted it. But she still never answered my question: "Why didn't the receptionist tell me this at the time I made the appointment? " My question was directed at "why was I not told", rather than "why cant they do everything the same day." The question was deflected repeatedly rather than answered. It deserved and still does deserve a good answer. If it had gotten an answer to my question a shouting match would not have prevailed. She also told me that the vets can manipulate the schedule depending upon the severity of the situation. When I asked "So they CAN make changes to the schedule?" Ty said "I never said that." Which is not true. I know what I heard and dont take well to people telling me I did not. I will take a polygraph and be deposed under oath if necessary. The reason I asked her that question in the first place is because I was told dental work is 2 - 3 months out. My cat cant eat and is losing weight. She will starve to death if she has to wait that long. My work schedule is such that this is the only vet is I could use as I work 7 days a week, 11 -12 hours per day. I was crying and begging Ty not to push this cat out 2 -3 months. Ty said "We are not getting anywhere" and went in the office. I could not follow her because I was locked out. 2-3 months backlog for severe dental issues???????? She then started filming me standing at the door knocking and begging that my cat be helped. Ty was in the office looking terrified at me as if I threatened her (which I most certainly did not). Ty is big enough that she could have kicked my butt 7 ways to Sunday if she wanted, which made her "I'm scared you are going to hurt me" act so ridiculous. I have been in corporate sales and service my entire career. Every place I have worked I have been held accountable when there was a miscommunication and the customer asked why. I was expected to answer for it. I expected the same from Ty but never got a direct answer to my question as why the receptionist did not tell me what I needed to know at the time the appointment was made. I am still waiting for the direct answer to my question and I hope someone from this branch will do the right thing by giving me one. I cant get to another vet. My cat may well die because of this. A direct answer to my original question was all I needed. How am I (a repeat customer who has spent THOUSANDS of dollars in the past with VCA Cottle) supposed to feel comfortable leaving my cat with with you if your staff wont answer a simple question?

Always a great experience.. staff and doctors are great

Great people and treatment.. even though we don’t live near this place.. we don’t mind the drive! Strongly recommend if you’re struggling with your current vet..

This review is long overdue, we had Chacha with us for 17 years, she had been looking sad and slow for days we knew the end was near. When it finally happened it happened early I didn’t have time to plan it out went here since it was opened and near my home. The staff was friendly and very supportive( I was overwhelmed and a complete mess), they gave me options I ended up putting down my best friend a difficult decision, they had a quiet room for us, and let me stay with her as long as I needed, they did a heart shape clay of her paw and arranged the cremation. I will never forget how professional and kind the staff was with us. RIP Chacha you are always in my heart.

Update 3/2/20 - Love this place! The staff is always so professional and nice ... they love animals and it shows! The dust has settled after their remodel, and it's so nice and comfy for the fur babies! My only "ding" would be that they're not open on Sundays. Wouldn't be so bad if I could use my CareClub at another VCA location (that's why I didn't give them 5 ⭐) The staff here is so friendly and caring. My fur babies love them!

Always take good care of the pets. The covid protocols are great.

I can honestly say that VCA Orchard Plaza is one of the best veterinarian experiences I've ever had. Firstly, their staff is amazing. I would like to especially mention a woman named Tai.Tai was one of the most helpful people for me on this day. She really went the extra mile to help me. My exotic pet rat Ben was ill. Tai did everything she could to squeeze us in for an appointment. That is a wonderful thing for pet owners. To have somebody at the veterinarian's office who really cares and makes every effort to help you.❤ The exotic pet veterinarian here is outstanding. She really took her time and asked questions about the issues with my pet. She was very informative and very thorough. I can tell you that going to this veterinarian hospital and my experience here, left me with nothing to complain about. In fact, I am so impressed. If you love your pet and you are looking for a great veterinarian, bring your business here. You will not regret it.

Excellent staff and doctors...very caring and helpful.

They were fast at taking my dog in for her appt. Called me a couple times to give me updates. Went over discharge instructions. Overall ive been here 5 times and always had a good experience.

Great service for ky puppy and very thorough and detailed Vet. The staff is friendly and professional. Fantastic Covid safety measures and will come back for sure

Clean and relatively a large place with lots of parking in the back it also has separate entrances for dogs and cats and they also do overnight boarding at $40/night

The best animal hospital I’ve been to! The office is very clean. Everyone is extremely friendly, very professional, answered my questions, explained all the affordable price options with me. Definitely recommend!!

Great Vet, always takes good care of our pets.

Super great all the team members they are helping you in good time and quality

This location is unable to transfer prescriptions from other VCA hospitals. Other locations were able to fill a request for a simple saline infusion kit for my 17 year old cat. This location requires their own evaluation. Not going to put my aged pet through the stress or the expense of an erroneous vet visit. Why not just get on the phone with the other VCA instead of turning away established patients?

Such personal attention and care for my sick dog! Doctors took time out of their lunch break or evenings to give personal calls to discuss his test results and treatment options.

They helped me out a lot with me and my cat ???? Alice. Thank you so much.

One of the few reptile vets in the area: she examined our snake, put our mind at ease and gave us some great advice.

Very friendly staff and very detailed.

Great people at VCA Orchard Plaza Pet Hospital. They are always friendly and care very much about the pets. I would recommend them to anyone who has a pet.

They do not give senior discounts and I felt like they inflated the prices for the medical needs of my special-needs doggo.

The best Vet. Thorough, friendly. Treats pet like family. Yeah Dr Wong.

Friendly Staff. Super Loving Doctors!

Vets, vet technicians, and staff administrators are consistently compassionate, & quite technically informed. Plus they are on their mark for paperwork and billing matters, be it for vaccines or procedures. They got a feline friendly grooming service which is a bonus. We've had 5 family pets seen at VCA Orchard Plaza and we have not been disappointed in 9 years.

I can't say enough wonderful things about this office! The ENTIRE office team is amazing! I recently lost my kitty MooShoo and my puppy Mouse needed life threatening emergency surgery. The whole team treated my animals with such care and compassion. VCA on Cottle Rd has me as a client for life!

VERY knowledgeable people! Good w/animals!!!

When I moved here I was overjoyed that this place was so great as well as so easy to get to. They have been beyond compassionate and helpful and thoughtful to my fur family.

They are great. The staff here is very friendly and to take care of my little guys very well. Parking is never an issue and they are just amazing.

I've been taking my animals here for the past several years and have been very happy with the entire staff. Dr. O and Dr. Seward get two paws way up!

We just changed vets and we are very happy so far. We live very close so it's very convenient. We all really like the doctor, she's very knowledgeable and friendly. The doctor already knew our dog's name the next time we came I'm. They offer many services that are very accommodating for your dog or cat. Again we are very happy that we found succh a great vet closer to home and our dog seems happy too. They offer many types of food and non allergenic treats. We feel our dog is in good hands here. Thank you!