All reviews (31)
2 years ago
My family and I decided to go on the Alcatraz tour and of course dogs were not allowed. I’m so glad we found The Grateful Dog! They kept our 2 dogs while we did the tourist thing. Our dogs were there for a day but were happy and seemed to enjoy themselves. The staff were friendly and loving toward our dogs. Would definitely use them again if in the area. Highly recommended
2 years ago
Our dog, Murphy loves going to the Grateful Dog. He practically drags me there in the morning when we start walking in that direction. Murphy attends playcare regularly during the week while my husband and I are working, and has boarded at the Marin facility (they are currently only boarding at that location due to COVID.) I’ve been very impressed with everyone at the Grateful Dog. The team is friendly, kind, and attentive. They post regular pictures and provide us updates that show how much they care (e.g. “Murphy’s friends, Tucker, and Leo were here today- they played nonstop!”) We are new to SF and feel very lucky that we have found the Grateful Dog in our neighborhood!
4 years ago
Professional staff of thoughtful dog lovers - highly recommend!
samuel john sachет (Mogli)
4 years ago
Best groups of community Leaders
7 years ago
Gunner loves going to The Grateful Dog! He is quite a nervous rescue dog, but they are so relaxed and caring, he is always happy to go in and play.
7 years ago
The Grateful Dog is the best doggie day care, without question. We love that they have both indoor and outdoor space, everyone there is super friendly, and most importantly, they truly love and take individual interest in EACH of the dogs. We looked into a place in Marin, as my wife works there, and they actually charge you extra to play with your dog - not our kind of place. We also boarded our Bearded Collie, Clyde, with them while my wife had our first daughter a week ago, and they were angels. We could not be happier, and Clyde absolutely loves the Grateful Dog. --Roger
9 years ago
I left my dog at Grateful Dog the night of Dec. 19 since I was in SF and needed a place for her to spend the night. She had never been at Grateful Dog before but she has stayed at similar open floor overnight places before with no problems. When I went to pick up my dog, the attendant brought her to me with her leash in two pieces. It had been chewed through and chewed on in a couple of other places. A dog does not chew her leash in half unless she has been tied up with it for too long. I am convinced that my dog had been left tied up somewhere and left to chew her leash off. Also when I picked up my dog, the plastic bag of dog food I left for two meals worth was sitting on the front desk exactly where I left it. The attendant hemmed and hawed but then said that my dog just wasn't hungry. If that's the case, then why was no food taken out of the bag? And if they put the uneaten food back in the bag, why was the treat I left for my dog still on top of all the food just where it was when I left it? I am convinced my dog was ignored, unfed and tied up for some period of time at Grateful Dogs. She will never go there again.
10 years ago
To sum up why I am giving The Grateful Dog 1 star in a sentence, our puppy, Biscuit, was killed while under their care. If there were zero stars, or negative stars or blacklists, that is where I'd place The Grateful Dog. The purpose of this organization is, essentially, to keep your dog alive while he or she is under their care and they failed at this. Biscuit was to be with them from Friday to Sunday,I called every day while out of town to check on her because I was worried about having her stay at a larger boarding facility rather than in someone's home. Despite telling me they would send pictures throughout Biscuit's stay, they never did. When I called, they would simply say, "She's ok. She's not really eating, but she seems fine." I had a bad feeling about the place all along, but once I was out of the state there wasn't much I could do about it other than calling regularly. On Sunday they called and told us that Biscuit had gotten away from the staff member who was walking her and other dogs near Lombard Street, she was hit by a car and did not make it. If you have a pet, then you can imagine how horrific it was to receive this call as we were on our way to pick up our 6 month old puppy we thought would be in our family for the next 10+ years. How someone could walk a nervous puppy near Lombard Street and not have a lock-tight grip on her leash is beyond me. I'm told the person who was walking her was placed on suspension. Since the accident we've been dealing with the company's insurance who has told us we will be compensated based solely on the "worth" of our puppy's breed. Given that she was a terrier mix rescue, it's doubtful that The Grateful Dog will be affected much in any way. The money they give to us is really beside the point, I would simply encourage people to board their dogs with in-home boarders who are well-trained and diligent in their care.
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