Smilin Dogs San Carlos, California

These guys are great period. Don’t know how we’d make it through trips with peace of mind without them.

My puppy lives coming here, he doesn't even want to get in the car to go home. The people who work here are friendly and they love dogs. This is a great way to socialize your dog and get them some exercise when you have a busy day.

Smilin Dogs has been simply amazing. Our maltipoo was very shy of other dogs and wouldn’t interact much. Everyone at Smilin Dogs has gone out of their way to help him get comfortable with other dogs and have constantly provided us with updates.

Cody dog like Smiling Dog... The staff is great!

All dogs go to Hea7en

My Golden Retriever loves to visit and play!

Clean, well staffed, and well laid out with large areas separating the different sized dogs. Our pup seems to like going, and I think I'd be happy there if I were a dog.

I tried many doggy daycares before landing on this one. I’ve now used them for years and their service and care is unmatched. They do charge a little more for it :)

Wonderful place for your fairy friend.

My dog goes to Smiling dogs since 4month old and loves it! I use both daycare and boarding services and never worry about my pup, since I know she is in good hands!

The pups love going here! Nice staff as well. Only take cash or check and need to work on their billing systems though.

After moving up the Peninsula, we needed to find a doggy daycare. I was initially bummed by this task because we loved our old place... After finding Smilin Dogs, any/all concerns were erased! They're very thorough, beginning with the evaluation. Staff is fantastic, very responsive (email and phone) and organized. Most importantly, my dog loves it here... He is so excited to go in the morning and comes home tired.

Kevin is the best!! A real dog whisperer, right here in San Carlos. Highly recommend. Your doggies with thank you.

I have been a long time client of Smilin Dogs, going on 7 years now. Prior to last week, I only had good things to say about them as outlined in my previous two yelp reviews and numerous referrals. But I can not after last week in good conscious continue to speak well of this establishment or send my dogs there. They left my dog in a random neighbor's yard and then lied about it. My 4 year old lab spent the day at the daycare facility in San Carlos and was to be transported home by Smilin Dogs, just as he has been for three years now. It was after normal drop-off and I checked our camera feed and determined he had not been dropped off yet. I called the office to check in and was told he was on route and had been sent in a later transport. Ok no problem. They immediately called me back and advised that he had in fact been dropped off and driver confirmed he was in his crate. I had family at the house and they checked only to advise that was not true. I called back at this point a little frantic. I was placed on hold while the office tried to reach the driver. The driver then told the office he was in fact in an all wood house, the one next to our house, he thought. Which was conveyed to me. The office receptionist offered to come look with us since it wasn't clear exactly which house next to us the driver referred to. There was no explanation as to why my dog was not in my house, after the driver insisted he was crated in my house. I then come to find out, he was in fact not in the house next to mine, but two houses over. A neighbor was posting signs on her gate that a dog had been found. My family members were outside looking for my dog trying to figure out where the driver had left him. They stopped the neighbor who said, they heard a sound at their side door. Next thing they know a large dog is in their bedroom (he nosed their patio door open) sitting and crying. Thankfully he stayed put in their room because they have three dogs that are not friendly to new dogs but were in another part of the house. During this entire disaster, I also found out that the daycare had been sold over a year before. I asked for Konrad, the owner I was aware of to call me asap to discuss this disaster. Only to be informed that he had sold the company. It is common courtesy to advise your clientele when a large change like this takes place. They did not because according to them nothing changed. Regardless if they didn't perceive it as a change, the clientele should have been made aware. It is common courtesy, we entrust our dogs/family members to you, the least you can do is tell us when things change. I received a follow up call from the Manager and was told that the individual ignored protocol and rules when dropping off my dog and it is unclear why the driver left my dog at a random house. I can only surmise that employees lack training or the company isn't taking care when they choose/hire their employees. I am very sad and disappointed in what has happened. We used to have one or two walkers assigned per day, now it is a constant rotation of new walkers (they all have a paper in hand with instructions to how to enter our house since they constantly change routes/dogs). It wasn't as personable but the dogs still seemed happy and I trusted they were safe. But after Friday's debacle, I can not trust them to take my dogs off leash hiking or monitor play when they can not even drive my dog the mile from their facility to my house and drop them off safely. As I told the manager, I can not continue to recommend them after this incident nor will my dogs continue to attend. I urge Smilin Dogs to re-evaluate their training and hiring process so that no one else has such an experience. It is is frightening and mind boggling that someone they vetted as an employee found it acceptable to leave a dog in a random yard and to then lie about it.

I just love Smilin Dogs. Finally people that understand the importance of pets.

Smilin Dogs is awesome - our dog goes 3 days a week for doggy day care. He's super people shy, and the staff are all fantastic about making him feel comfortable as they get him back into his favorite place on earth, the big dog room. We've boarded him there for a 10 day stretch and he was happy and healthy at the end of the vacation. We have done a basic training course there and found the