Petco Redondo Beach, California

Empty shelves in cat food section. Little or no wet cat food brands I came to purchase, such as: Blue Wilderness turkey, Natural Balance turkey & giblets (only 1 can of Ocean Fish and 1 of Chicken and Liver), no Blue Buffalo wet food. Almost no Royal Canin flavors on shelf. No Sheba. Almost no Weruva. But the shelves were overflowing with new brands. And prices TOO HIGH ! ALSO you had no 18.5 lb boxes of Fresh Step Advanced clumping unscented litter. Whoever is doing your ordering is flooding the shelves with new designer brands which apparently are not selling, no idea what their quality might be. I'd say Petco has gone downhill re wet cat food. I have to buy wet cat food and litter from Chewy or Walmart or Amazon in order to obtain it. Petco used to be my go-to pet store. This has been going on there for months at the Redondo Beach store on Pacific Coast Highway, near Beryl Avenue.

Convenient location. Good customer service.

Hollywood and Ziggy give it 5 paws up!!

Very BAD STAFF!! My appointment for my dogs for vaccine was 4:30 they made me waited 2 hours and a half!!! Then I was keep asking when I’m getting in they answered very bad!! Finally I got in to the doctor to get the vaccine then they said our print broken we can’t give you the receipt of my dogs vaccine to keep it for my record! Then she said if you want take a photo from my iPad! Until we email you the medical records for your dogs vaccine will send in few hours! I was like ok! Then since that day until now 2 weeks now they haven’t send anything yet!!! And I need as soon as possible to do my dogs nails!! But Nothing! I’m keep calling then almost everyday to email to me! They said ok ok but NOTHING YET!! I’m sick of them and I will never go back to them and going to tell everybody I know!! Because one of my dog really in pain from his nail and cannot walk good and keep trying chewing he’s nail!! That broke my heat to see him keep doing that every day nonstop!! And cannot even play with he’s brother!! It’s really sad !!

Short staffed. Could use more people helping customers

I like the inventory at this location friendly staff. Although I never see anyone in the aquarium department so I just buy supplies nothing else.

Awesome place to shop for the puppy

Great deal on pet toys for my puppy!

As much as I know pet stores have died down due to the pandemic changes in businesses, but good lord this place seemed so sketch.

The living conditions of the reptiles is horrible. And of course the employees have no clue what they are talking about and are only there to sell higher priced items. The pamphlets are also spread misinformation and encourage you to buy higher priced items. If you can want a reptile, go to Animal Lovers! They are knowledgeable and are happy to take care of reptiles and birds :)

Thanks for letting me roam around after you were closed ????

Overpriced, but friendly and helpful staff, even though they are still very understaffed! I appreciate good Customer Service!!! If it wasn't for that, I would be buying EVERYTHING from Chewy.com. Good to have a local store.

Wouldn't recommend getting your dog groomed here

Petco carries the specific type of food my cats like in the chunky form. I always feel welcome by the staff. The store is always stocked and clean.

Good supply and options. Helpful staff.

Easy transaction online purchase and pickup. Great selection of products in stock. Fantastic customer service

Clean store with nice staff

The guy who helped us with our purchase and questions was awesome. We didn't usually shop at this store but that has changed. We will be shopping here from now on for all of our pets' needs. Thank you!

The staff are very helpful & store is kept clean

Corey was great with our difficult dogs. Really nice and accomodating

The staff at the front are friendly, helpful, and nice. In Grooming, Sara was nice. The other person had micro-aggression disguised in caring to make you do what she wants. Whatever maybe that’s how she is and we all have so many things going on in our lives, this situation or job should not be the one thing that judges us and I accept people the way they are and continued on. The one thing I hate and drives me away from businesses is hidden fees. It shows that you’re sketchy. Either tell me upfront so I can make a decision to accept it or just walk away and take my dog somewhere else. We got our puppy to try a bath and haircut for the first time at Petco. Online, it said the price for a bath is 37 and if you include a haircut it becomes 60 and that includes a nail trim and all the basic goodies. We got the haircut and it was fine and pup smelled good. I never judge haircuts too much. To be reasonable, the doggie is oblivious and hair grows out again. I got to the cashier and they had charged me de-matting fees. 4 of them on top of the 60 plus a nail filing fee for an extra 10. So my bill went from 60-70 to 105. Not cool Petco. First, when you list nail trimming in a haircut you shouldn’t be charging extra for nail filing. It’s either or not both. Don’t get technical to be sketchy. Second, what the hell am I paying for in the haircut part of the service when I get charged for de-matting fees? Aren’t they part of getting a haircut? During a haircut you’re gona find matted hair. you deal with it or shave it as part of the haircut. Especially that my dog was getting shaved basically. At that point the matting doesn’t even matter. With all that said, I was turned off by this experience and will be looking for another place to take my dog and make sure they are upfront and have no hidden fees to justify charging more like Petco does.

Typically Petco. I just wish dog treats didn't cost $20 a pound. Steak from Whole Foods is cheaper.

disappointed with grooming services. the employer wanted me to give them a tip after they did a poor job they left my dog with patches of long hair and i payed for a full grooming that included a bath and when i got her she smelled the same as when i took her in.will not be going back

Adam is wonderful at exemplary customer service!

Super friendly and knowledgeable staff

It's always good to see the kids wearing something nice

Easy to find what we were looking for

Friendly and helpful associates .

I realized I didn't have enough money to pay for what I had and I was splitting it between cash and credit card. Unfortunately when I asked them to void one of the items the register froze because it was a split payment and they would have had to close down the register and start all over and it was at almost at closing. This should not happen. There should be a way to void an order or delete 1 item even if there's more than one payment type. Very unimpressed. Petco needs to update their cashiering system. Also unhappy about the fact that they're carrying very little of the cat food I need. All the stores should be carrying all the items even if they're in smaller quantities. I am tired of having to drive 20 minutes away from my home when my local Petco is 4 minutes away but they don't carry the items I need and apparently Petco does not allow a system for special ordering customer requests and keeping the items stocked in the store. Good way to lose a customer.

Friendly environment clean store manager was very helpful. Will be going back to this location will recommend to everyone I know.