Pet Food Express Pinole, California

Excellent customer service, friendly staff and nice place to shop

Taking care of our pets while putting the safety of customers first <3 great job guys. Keep it up we will get through this together.

I get it is a store that wants to sell you stuff, but I didn't appreciate how pushy the staff was to sell me seemingly unnecessary items. That said they usually have what I need and people are nice, I just don't like being overselled

Great place to give your Dogs a bath..

Unfortunately staff use to be knowledgeable and friendly but lately I found out very unfriendly and rude

Awesome pet store! Best customer service and products. We love feeding our pets Primal Pet Food and pet food express sells pet food, buy 3 get one free so it's a great deal!

My four legged babies love there food from here.

Staff is amazingly attentive, helpful, and veryknowledgeable in all aspects of Pet care and nutrition. Location is central to a good deal of shopping and eateries as well. All around great experience.

Staff is friendly and helpful. Susan (manager) is always so helpful

Clean place. Good customer service. My dog love it.

Been going here for 5 yrs now. Very friendly and knowledgeable staff.

They was very knowledgeable of their products.

Good and friendly place to go. Always answers my questions

I was dog sitting for my daughter and bought dry food and a couple of bags of treats because it was BOGO, the dog didn't like anything I got, and Pet Food Express refunded me my money????????✌????

So kind. They offer an extra item when u buy3 . This is for ALL items. Very knowledgeable too Thanks

Been going here for about a year and have experienced 2 separate occasions of terrible customer service. The first time the lady literally called me a problem child for asking too many questions about what ever it was... The last time I went there was in line and I was up next the lady opening the other side literally goes to the person behind me I approached her and she tried to act busy and then physically approaches the first person to walk in the door while I waited for almost 15 minutes before I walked out the store. I don’t know who I annoyed to the fact where the employees feel like treating a customer like this is okay but I got the memo and will not be returning... Terrible way to treat clients that spend good money I the store on a regular basis. Yes I’m a new dog own and may ask a few questions during dog food changes, but that’s your job right? I even called cooperate to complain but that’s all I can do, it’s obvious this store doesn’t care about keeping business and that’s fine PetSmart is just steps away.

Is good the employees are very happy they are very supportive

The staff is very friendly and helpful every time I visit. Very satisfied with this establishment. :)

Friendly people, 50lb 3mo puppy loved his experience.

Helpful staff when I needed to do a dog shampoo. They helped a lot and made my job so much easier. I really love being able to keep my dog clean for $15 and in 25 mins.

So far so good, we just got a puppy. They had everything we needed at lower prices than PetSmart in my opinion. Great quality snacks. Very helpful staff. They provided me with a sample of the jerky I purchased for pup, that way in the off chance he doesn't like it, we can return it before we open the bag. Very considerate! He loved it!

The staff are all extemely friendly! The place is kept clean, many towels available for accidents. Great selection of raw frozen or raw dehydrated. Great selection of high quality kibble. Plenty of parking. I bring my pup here for socialization since there are no puppy classes now due to Covid.

Nice people definitely. The big problem for me is their single brand, the Pet Food Express brands of cat and dog food. I don't like the idea of having to go to PFE only for their off brand cat food only found at their stores. Oh well, good luck Pet Food Express.

Helpful knowledgeable staff. Good selection of quality pet supplies.

The staff was friendly and very accommodating. They are knowledgable when it came to knowing their type of pet food and type of treats and even toys that the pet and pet owner will be pleased with.

I love love the store, they have a good stock of dog snacks treat's and food. They could use more cat snack's but everything else is wonderful.. oh you can give your dog a bath there also.

They are super knowledgeable and are always willing to give information and help you find the best for your pets

Nice employees, clean place. My dog loves their deli stand. I like the diy bath area!

Great staff that are knowledgeable about any products you may need. Friendly and curtious.

The employees and managers here are stellar. They really work hard to make sure that your needs are met and that you find exactly what you came in to find.