Pet Food Express Pinole, California

174 reviews

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Reviews: Pet Food Express (Pinole)

All reviews (174)

Yelp (97)

Google (77)

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Dominic Foster

2 years ago

Excellent customer service, friendly staff and nice place to shop

Melanie Baker

2 years ago

Taking care of our pets while putting the safety of customers first <3 great job guys. Keep it up we will get through this together.

Svetlana Skripchenko-Chyette

2 years ago

I get it is a store that wants to sell you stuff, but I didn't appreciate how pushy the staff was to sell me seemingly unnecessary items. That said they usually have what I need and people are nice, I just don't like being overselled

J Ram

2 years ago

Great place to give your Dogs a bath..

Siggy Habtu

2 years ago

Unfortunately staff use to be knowledgeable and friendly but lately I found out very unfriendly and rude

Kendra Frautnick

2 years ago

Awesome pet store! Best customer service and products. We love feeding our pets Primal Pet Food and pet food express sells pet food, buy 3 get one free so it's a great deal!

Silvia Dominguez

2 years ago

My four legged babies love there food from here.


2 years ago

Staff is amazingly attentive, helpful, and veryknowledgeable in all aspects of Pet care and nutrition. Location is central to a good deal of shopping and eateries as well. All around great experience.

Rose Reyes

2 years ago

Staff is friendly and helpful. Susan (manager) is always so helpful

Nestor Contreras

2 years ago

Clean place. Good customer service. My dog love it.


2 years ago

Been going here for 5 yrs now. Very friendly and knowledgeable staff.

Jeny Rodriguez

2 years ago

They was very knowledgeable of their products.

Zombie Rot

2 years ago

Good and friendly place to go. Always answers my questions

Mariano Mapanao

2 years ago

I was dog sitting for my daughter and bought dry food and a couple of bags of treats because it was BOGO, the dog didn't like anything I got, and Pet Food Express refunded me my money????????✌????

Claudia Reynolds

2 years ago

So kind. They offer an extra item when u buy3 . This is for ALL items. Very knowledgeable too Thanks

Naturally Dea

2 years ago

Been going here for about a year and have experienced 2 separate occasions of terrible customer service. The first time the lady literally called me a problem child for asking too many questions about what ever it was... The last time I went there was in line and I was up next the lady opening the other side literally goes to the person behind me I approached her and she tried to act busy and then physically approaches the first person to walk in the door while I waited for almost 15 minutes before I walked out the store. I don’t know who I annoyed to the fact where the employees feel like treating a customer like this is okay but I got the memo and will not be returning... Terrible way to treat clients that spend good money I the store on a regular basis. Yes I’m a new dog own and may ask a few questions during dog food changes, but that’s your job right? I even called cooperate to complain but that’s all I can do, it’s obvious this store doesn’t care about keeping business and that’s fine PetSmart is just steps away.

Marcos Maravilla

3 years ago

Is good the employees are very happy they are very supportive

Adrien F

3 years ago

The staff is very friendly and helpful every time I visit. Very satisfied with this establishment. :)

Amy Rynearson

3 years ago

Friendly people, 50lb 3mo puppy loved his experience.

Angela Ahsam

3 years ago

Helpful staff when I needed to do a dog shampoo. They helped a lot and made my job so much easier. I really love being able to keep my dog clean for $15 and in 25 mins.

Audrianna Caldera

3 years ago

So far so good, we just got a puppy. They had everything we needed at lower prices than PetSmart in my opinion. Great quality snacks. Very helpful staff. They provided me with a sample of the jerky I purchased for pup, that way in the off chance he doesn't like it, we can return it before we open the bag. Very considerate! He loved it!

Alli B

3 years ago

The staff are all extemely friendly! The place is kept clean, many towels available for accidents. Great selection of raw frozen or raw dehydrated. Great selection of high quality kibble. Plenty of parking. I bring my pup here for socialization since there are no puppy classes now due to Covid.

Norm Fisher

3 years ago

Nice people definitely. The big problem for me is their single brand, the Pet Food Express brands of cat and dog food. I don't like the idea of having to go to PFE only for their off brand cat food only found at their stores. Oh well, good luck Pet Food Express.

Orlando Ortiz

3 years ago

Helpful knowledgeable staff. Good selection of quality pet supplies.

Richie Sarinas

3 years ago

The staff was friendly and very accommodating. They are knowledgable when it came to knowing their type of pet food and type of treats and even toys that the pet and pet owner will be pleased with.

Roberta Williams

3 years ago

I love love the store, they have a good stock of dog snacks treat's and food. They could use more cat snack's but everything else is wonderful.. oh you can give your dog a bath there also.

Roxanne Villaluz

3 years ago

They are super knowledgeable and are always willing to give information and help you find the best for your pets

Sam Curtis

3 years ago

Nice employees, clean place. My dog loves their deli stand. I like the diy bath area!

Tom Heid

3 years ago

Great staff that are knowledgeable about any products you may need. Friendly and curtious.

Mark Clark

3 years ago

The employees and managers here are stellar. They really work hard to make sure that your needs are met and that you find exactly what you came in to find.

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Pet Food Express, California, Pinole

1430 Fitzgerald Dr

Business Hours


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 7 PM


10 AM - 7 PM

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