Animal AM-Emergency Clinic of Pasadena Pasadena, California

Horrible! Please, if you really love your pet do not bring them here even if it's an emergency. I brought my lab as she had been in excruciating pain all night. Right away Dr. Chan decided to do some blood work and xrays on her abdomen as …

I am very thankful to Dr. Mohaghegh and his staff for saving my dog's life. They were the only hospital that would take her. They performed a life saving surgery and she is a new dog now. The doctor, office staff and vet techs were all wonderful. Thank you so much for saving my girl.

Worst experience. Won’t even go into detail - it’s the same as about 100 other 1 star reviews. Will just say, the staff - front desk people are there to bleed you dry off money with no actual concern for your pets well being. Heartless and the only option during off hours and emergencies. And they know this, so the fully take advantage. Shameful.

They saved my baby girls life. My chihuahua was diagnosed with a pyometra and our normal vet couldn’t do the surgery until Monday. Came here on a weekend, they quoted and only charged less than half of what other emergency centers were quoting me for the same emergency surgery. Since my dog was stable enough to wait, I had to wait in the parking lot for about 2.5 hrs which was less than the 4 hrs they told me it might take as a walk in. Staff was all very accommodating and caring, and were always helpful and there to answer any and all questions I had. Thank you guys for saving my baby’s life <3

Way to three hours and everyone else that came after me was seen. Come to this place if you wanna wait all day.

Bar none this is the worst vet I've ever been to. They don't care about you, or your pet, and it couldn't be more obvious. I was fostering a cat and he had been approved for 5 refills of antibiotics. All 5 refills had been pre approved by the vet and the rescue organization that had been paying for the treatment. But STILL, for whatever bogus reason they wouldn't actually give me the meds unless a manager approved it every single time I needed a refill. One time I needed a refill on a weekend, but the manager wasn't there. And they told me there was nothing they could do about that. That means the cat would have to skip doses of antibiotics which could cause antibiotic resistance and throw the whole treatment plan off. I explained this to them and they did not care one tiny bit. They put up barriers to your animal getting help for no apparent reason. They clearly care more about their nonsensical rules than they do about animals. And on top of this they are so stingy with the antibiotic that they gave me they wouldn't put one extra drop in there more than the exact amount needed for 10 days. This means that I needed to go get a refill within an exact 12 hour window every single time or else my cat wouldn't get the medicine he needed within the time frame that was prescribed by the vet. Other vet clinics I've been to give you a bit of buffer medication in case you can't make it back exactly within the time frame between doses, but this clinic doesn't, not one extra drop. I suppose they think that everyone that comes there is either unemployed or has no other obligations during their week and they can come there whenever they want. Also, I noticed that the 3rd time I got a refill the medication now had a label that said it needed to be refrigerated. This label did not come on either of the previous 2 refills. AND it had been super hot during those weeks I was giving the cat this medication. So I don't even know if it worked as it was supposed to or not. And finally, to add insult to injury my cat isn't even better! He now still has his original problem, but now he also has bad diarrhea from the medication. Seriously, this place is the worst worst worst ever.

Took our older dog here for 4-5 years. First visit was for emergency poisoning. Taken in immediately and cared for so effectively and compassionately. Decided to make this our regular veterinary office. Saw 3 different vets over that time--all excellent. Plus a competent staff who treated animals and their owners with respect and proper attention. We were also very grateful for their compassion, gentleness, and support when faced with the difficult situation of saying goodbye to our 16 year-old sweetheart.

My cat had a huge gash somehow from escaping the house. Other places were booked a week out and these clinic does same day visits. The biggest issue I have is with the staff. I understand they’re busy but it’s a business. Everyone should be treated with respect. I stood outside until my cat was ready I heard one of nurses telling everyone how to use the medication. As soon as I got my fur baby and his medicine I was told “there are instructions on the package”. (Note: the rest of the individuals that were receiving an explanation were of fair skinned. While I am 100% African American with brown skin.) Coincidence? ONE STAR FOR NOT GIVING ME THE SAME SERVICE AS THEIR OTHER CLIENTS. NO APOLOGY NEEDED, AS A PEROSN OF THE BLACK COMMUNITY I ONLY ASK FOR RESPECT!!!!!!!!!

Staff was rude and didn't want to listen to my situation. Woman in the early morning hours just responded like she didn't care.

Our dog was almost misdiagnosed due to lack of consistent communication and tracking of our situation. The COVID situation has made it so that you have to call in to reserve an appointment. However, they also call you to call you in and there is only one line so you get a busy tone often. Please figure out a better way/buy another phone line. This could lead to dangerous delays. I look forward to post covid when they can reopen their lobby and have a better communications protocol.

They gave to my cat the right medication, my kaya is now healthy and happy ????

WARNING: DO NOT TRUST THESE PEOPLE WITH YOUR ANIMALS . My cat was having a hard time going to the bathroom so I tried to go to my vet. I was referred here by another emergency room. I handed over a cat that wasn’t lethargic, was eating, and had his tail up reflecting he was happy. After waiting for 2 1/2 hours he was seen. An hour later I was given back my guy who now could barely stand straight and paid $750 for a wall of medication all of which required food (that they sold me) to accompany it. The first day on the meds again he was completely out of it. Now the second day on the meds, he is lethargic, refusing to eat and keeping his tail down very low and swinging it violently. Since the medication requires food and he is regurgitating it instead of eating it. I’m at a complete loss. I’m told it will be 6 days for a urinary test to come back which MIGHT prove that he needs these meds and food. They don’t know. I called in obviously upset and was hung up on by their system. When I called back and told them I was hung up on obviously more upset, I was told it wasn’t their fault and promptly put on hold. After a tech who was unfamiliar with my cats treatment was put on, I told them I wanted to speak with a doctor who would review the paper work. They refused. They offered to have me come in and I told them I didn’t trust them. Then they offered to leave a voicemail for the doctor who treated my cat and would be in on Tuesday (it’s Saturday). I said “as a review before I was to go on to make this Yelp review, you have a doctor on site, you won’t ask them to review my cats paperwork and inform me what’s going on correct?” I was told they would resend my paperwork to me and hung up on me. I’m not going to pretend that I wasn’t audibly upset about paying $750 to get a cat that was even more sick as well as being hung up on. I work retail and deal with angry customers all the time. At no point was there any assurances, or reiteration of policy. Just an offer to send me paperwork that I told them I already had. Wish I had looked at the 3-star Yelp rating this place already had.

Reasonable priced for dog emergency

Horrible place! Took me for thousands of dollars for essentially some x-rays and antibiotics. I mean, they tacked on fees after fees, like that of $300 for an xray "consultation" of bones that weren't broken. Then they quoted me for thousands more. When I said I'd be transferring my dog to another vet, they gave me a million reasons as to why that would be a bad decision on my end, making me feel guilty for even considering it, and ultimately stating that I might as well euthanize her. But wasn't I just quoted an additional $3k to save her? Took her to a vet in La Cañada. They closed up her EXTERNAL lacerations, kept her for observation, gave her all necessary medications, and a fifth of the price later, my dog is back home running around like her usual cute self. Animal AM preys on distraught pet owners to hike up prices to ridiculous amounts or at the very least to squeeze you for the euthanasia fee. Very sad to know that people who are supposed to be animal people have such blatant disregard for their actual care. Hustlers for sure.

I cannot speak on behalf of the doctors expertise, but we were told the wait time was 3-4 hours. Waited in the parking lot for 4 hours. Called to check in and was told it would be another 3 hours or more so we ran home to get dinner. 1 hour later they called us in but since we had left we were kicked to the back of the line again (which was a 4 hour wait...again). Thankfully our situation was not life or death but I can’t imagine how terrible the experience would have been if it was.

a terrible institution which upholds a classist view and allowing that to take precedence in a decision of life or death of animals or in similar terms: take your pets somewhere else they genuinely wont provide the care your pets deserve.

DONT TAKE YOUR DOGS HERE!!!! THEY LEAVE THEM TO DIE!!!!

I have been a customer of them since 2014 and they took good care of our 2 cats Max and Lela. We also had them euthanize Max due to stomach cancer and since then only have Lela our female cat of 17 years old. We have gone to them for her check ups when they would send us a reminder and all went smooth but since Covid 19, things have been worse with them not responding to our emails to set an appointment. I know things are hard with Covid 19 but answering an email takes a minute. We will take our business elsewhere now since they don't need money.

Horrible place will not tend to your dog at all choose a different animal hospital!!!!!!

Terrible customer service and care. Will never come back here. Took my dog in for an ear infection and they charged me 165.00 for an ear flush. Find another vet. Maybe they are great for an emergency.

Horrible place with terrible service, if you truly care about your animal, take them to any other place, poor dogs ):

My dog had heart failure and needed to be seen pretty urgently. I was told I would need to wait in the parking lot for 3-4 hours but I was seen after only an hour and a half, every vet I called was busy and couldn’t get our dog in within 24 hours due to covid. They checked him when I got there to make sure he could wait that long. After a very thorough work up, he was treated over night and was stable enough to come home the next day provided we see a cardiologist within the week which we did. I’m very grateful for the care and compassion of the staff. If I need to, I will absolutely come back. Our dog is doing well on medication now thanks to AM Emergency.

One star rating I wouldn’t recommend this place to anyone the waiting protocol they had is ridiculous! I had a terrible experience here the other day. I went to this animals hospital for my puppy that was really sick and could barely move. I came here hoping they would take my him in ASAP but instead I waited outside for an hour. I treated so poorly and didn’t seem to be taking seriously by the Staff despite having all the money and ready to pay. By the time they were “ready” for him he had already passed away. Save yourself some time and a dog find a better place.

DON’T GO HERE !! Horrible service they will keep you waiting even after knowing the conditions of your pet. What’s the point of being an EMERGENCY clinic if they won’t attend you right away. If you want the best for you and your pets then save your time and avoid this place at all cost !!

I'm so thankful for this hospital! They have saved both of my cats' lives! They are always busy because they do great work and are conveniently located. I hope the staff and vet see this review because I appreciate you all so much! You saved my fur babies!

Would never attempt to take an animal there again. My dog was bitten by another dog and needed to be seen. I completely understand the concept of triage and emergency cases. But I was initially told 1-2 hour wait and after 2 hours and several potential patients outside driving off there was no update as to time lines. It seems very convenient that you've got to wait outside allowing. The staff to completely ignore you. After two hours I called and was told another two hour minimum wait and that I should call another facility. They finally called me at home at 11:45 , 4 1/2 hours later. Please do not attempt services at this facility.

Unfortunately we’ve had to make two emergency trips here in two weeks. Both times the Doctor and Staff were lovely! They made sure to understand what was wrong with our pup and took extra steps to make sure we knew how to care for her once we got home. Thank you for all of your hard word, especially during this crazy time!

They got three stars for being there for my dog when he needed help the most but unfortunately they did not give good service and my puppy still has worms unfortunately

Stay away. Had to repeat my dog’s situation and signs and symptoms multiple times to the tech, and to the doctor. Dr. Wong is incompetent, unable to say that my dog was having pancreatitis issues because I refused a X-ray and instead said it was some spine issues. That my dog would feel better within 24 hrs. Having gone through both of these kinds of problems before I knew very well it doesn’t take 24 hrs for my elderly dog to feel better. Said the pain medication previously prescribed was also causing trouble to the liver even if it’s digested through the kidneys. I only got a call concluding the treatment plan only after I got home. Never discussed anything with me. Didn’t notice my dog had lost 3lbs in 1 month. Didn’t notice the changes in the blood work. Kept getting my dog confused or his situation confused . Lots of treatment options missed and only got some things ordered after I had verbalized my concerns. Whenever I had a question, the tech would say I don’t know it’s doctor’s orders BBC and every doctor has it’s not way of doing things. Tones of medications ordered and from my previous experience they had cut all of the meds for me. Not here. Here you’ll have to cut a pull 1/4th . It’s the little things that also matter. I ended up taking my dog to a different hospital much more compassionate and knowledgeable who reviewed my dogs documents and immediately knew what to do. My dog was diagnosed with end stage pancreatic and spleen cancer. I would never recommend.

My Puppy all of a sudden got a huge swelling on the side of his face that nearly closed his eye. A big hard lump. It was a Sunday morning early. I called ahead of time and they told me there would be a three hour wait. I could handle that, after all we are in the middle of a pandemic. It was very organized, I filled out the forms, they called my while I waited in the car and asked some questions. I got called again by phone and they told me to bring my Puppy to the door. It was only a 90 minutes wait. The Vet called after 10 minutes, said it was a sinus infection. They gave him two shots and I came away with antibiotics and pain pills. It is now Monday night and the swelling is nearly gone and his eye is about 80% open. He is jumping around the place he is so happy. I can't thank them enough. It cost a few hundred dollars but it was cheap to me as I thought my Dogs face was going to explode. If I ever have an emergency again this is where I will be going.