Pets In Need Palo Alto, California

I work with a rescue and these folks networked through us to SAVE feral cats! I love them for this, and they deserve all the praise for working with seemingly impossible cats! We found barn homes for them! Thank you Pets in Need Palo Alto!!!

This was a while ago but had to post. Obviously the pets are well taken care of and they are all so cute. BUT most of the staff was rude. Sad to say I am Hispanic and the way they treated me since I got there was terrible. They eyed me down the entire time. And when I needed help to adopt a kitten the main lady in charge there had a terrible attitude with me. At first this girl was going to help me finalize the paperwork but then the white blond lady ripped the papers away from the girl and took over. I don't recommend going there if you are a person of color. Simple.

Our pup snuck out ad was found. Officer Washington was AMAZING. Thank you!

Adopted out new baby, Cellie. She is ab absolute love. The people here are excellent. Super clean place, great animals, awesome staff....I recommend Pets in Need highly!

The staff here are great. Adopt, adopt, adopt! So many pets need good homes. Thanks for bringing our new family member Tobey into our lives!

I just dropped off donations, but seems like a good place. Easy to drop stuff.

I want to start by saying that places like PIN that help animals in need should not receive anything but 5-star ratings. Now back to my review. I adopted a kitten from here a year ago and was very happy with the whole process. This was during Covid, so we weren't able to meet the kitten but we did get all of our questions answered. The kitten had his initial vaccines done, he was neutered and tested for certain serious diseases. All of this free of charge! I do want to echo what another review here said - the fact that they allow you to meet animals, specifically dogs, only if you have strong interest in adopting is unreasonable. I'm sure they are trying to what's best for the animals. However, this may reduce people's willingness to adopt. Alternatively, it may also lead to suboptimal adoptions where the pet and the adopter aren't the best fit for each other. [FYI] Before I adopted my cat I talked to the foster family but this is a rare opportunity. I don't know if I would have been as keen to adopt my cat, if it wasn't for those conversations. Hopefully things will get back to normal quickly once the pandemic is over and adopters will be able to meet with multiple pets before they make the final decision.

Great pet shelter, go adopt something

Its heart breaking, I wanted then all!

Unfortunately, this place was a real disappointment. We went to the versary party to see if they had a dog suitable for adoption. Upon asking if we could meet any of the dogs, the staff member blatantly refused unless we were “absolutely committed to adoption within the next 24 hours”. How can we commit if we don’t have any clue of the dog’s character? Of course, they don’t want the dogs to be stressed. But at least the staff could be a little friendly and approachable. We didn’t even get any information on the dogs or the adoption process and overall felt very unwelcome.

Hoping to find our kitten. We love him.

Called in hopes of being able to turn in some stray kittens since it was the only available place. They would take the stray kittens in but because I live in East Palo Alto they will not offer me their services and refer me to Peninsula Humane Society. PHS is about 20 minutes away from where I live which is in EPA. Pets in Need PA is about 5 minutes away from me and because of my location I’m turned away. I’m trying to do the right thing and help poor stray kittens and their mama just to be told my living location isn’t what they desire to help. Wish Pets In Need PA was more accesible. Very disappointed in this.

So I got my kitten from them over a year ago and he was recently diagnosed with a congenital hernia meaning his insides are into his pericardium sac and he was in deed born this way my baby keeps coughing and hacking the only way to see this was an X-ray I’m not sure if they run s rays on all animals but he needs a surgery and the doctor dosnt think it will even work. I gotta put him down. This is the saddest thing I’ve dealt with in my life I wish I could have known before very rare but only if he got a X-ray I would have known. I as in the process of finding out if they run them on kittens for adoption. He has been a lucky cat to survive this long.

I called in the donate cat food that was expensive and geriatric cat does not want. The phone convo was welcoming and great. I rushed there excited that this expensive cat food will be put into good use (yes I am unfairly unemployed) only to be a mistaken as delivery driver from an app for human food! Talk about entitlement and exclusivity. They have pit pulls photos as examples up for adoption which is also great and gave me hopes of the integrity of this place. Since I am considering moving out state to hopefully buy my first home some where sane as a single woman I want to get an aggressive breed for protection. Since I grew up around pit pulls and such I know what a commitment they are. I asked if they have options where I can get re adjusted to being confident in owning one full time again. Of course they only offer adoption and foster care (not able to foster care here sadly). I also had the only option of dropping the food in the outside bin (hello! Do these people know animals!?). So it is fair to say I have donated to the raccoons and skunks in our area whom I adore anyways. But still...I don't think this establishment knows what they are doing. Also guess what type of new model vehicle with a certain bumper sticker on from recent month. Only the kind that treat working class that are from here like aliens.

Amazing shelter!! I was able to adopt the most beautiful kitten the same day! Super friendly and helpful volunteers and staff. They made the process seamless and were able to recommend the right animal for me. Really beautiful, clean, and spacious facilities.

Wonderful, friendly staff and great facility. Excellent safety precautions being taken for COVID19.

During covid this shelter is open by appointment only. There are plenty of animals looking for forever homes. The staff are kind and knowledgeable.

Really good place for helping animals.

This place is amazing and Sandra was fabulous at introducing the new member of our family. We came there with one of our daughter and Sandra introduced us to who would become our new pet. This cute Brioche was the perfect fit: independent, curious, fun and super social, we knew we wanted to be with her all of her life. Sandra was incredible at answering the questions for our daughter around cat needs and development. She then applied these tips and did setup a nice home environment for Brioche in her room. It was during COVID and the place is very well organized and safe. They let us have a room with our new pet for over 30minutes and this felt very homey. We will only go back to pet in need to welcome more pets in our family! Thanks so much

The staff here are all kind and knowledgeable, and the volunteers are genuinely caring towards the animals. The foster program is pretty amazing as well. I'm fostering a cat right now that is available for adoption! Look at her!

This is a great place to find pets..they believe that every pet can find a home

Terrible experience with some staff; they were rude and discriminatory towards me. Just because I'm a young hispanic adult doesn't mean I can't take care of a cat; when in fact I grew up with cats and dogs living peacefully together. I even tried to explain that to this blond lady several times but was ignored. I was told by two other staff members I could take my dog and kitten to a private room so they could meet; but the blond lady denied me access. Then when I turned in my paper work to a staff member, the blond lady demanded to take over my paper work. She kept questioning my information and judging my experience with pets. She gave me attitude and a very bad vibe; yet with others she was smiling and friendly. She even made me pay extra to license my dog when in fact I already had her licenced as I got her from the same shelter a few years ago. She wasn't going to let me adopt a kitten if I didn't do that and showed proof my dog was vaccinated. My dog was already on their records and up to date but she didn't believe me or the records and made me call my vet to resend all her information. I knew if I spoke up she would harass me and prevent me from adopting a kitten I wanted; so I had to be the better person and take it. Another older lady who took care of the cats was always eyeing me and made me feel uncomfortable. Same thing, she was friendly, talkative, and smiling towards others but with me she was cold or ignored me. The rest of the staff was great. They answered my questions and helped me out. They made me feel welcomed and were really friendly and understanding. Even the animal cop was nice to me and my dog. Out of all people who could actually ticket me, arrest me, or take my dog away if there was any suspicion of me being a bad person; the cop trusted me and was happy I adopted a kitten. Yet the blond lady was rudest and worst employe there.

Very friendly staff! Animals are taken very well care of, as if it was their own pets. Best thing you could do is rescue; don't buy from breeders.

This used to be the Palo Alto Animal Services building and they recently changed their name to Pets in Need! If you're coming from San Antonio road, you'll see the new sign, but if you're driving from Embarcadero, you'll only see the Animal Services sign

Bad place we had perfect set up for loving home but was discriminated against because of age of adopter

Literally walked into the shelter with my 6 year old & grandma, and a young lady that works there SCREAMS at my son "you're to young for an animal." & totally shattered his heart. Wouldn't let me see the animals because I had my son. That woman needs to be fired. Broke my son's heart walking in the door