Pet Food Express Palo Alto, California

Friendly staff and great products! DPS Rescue had a few dogs present for potential adopters to meet. A lot of good energy

On 9/25, we urgently had to rush to the store because our pup was sick and the store manager helped us keep the store open and also with the selection. He was wonderful through out. Thanks Michael ????

Excellent pet food express. Lots of parking. Super friendly, knowledgeable and personable staff. All the staff were so attentive and asked if you need help. Great products that you can trust. Will definitely go back. Their self service dog wash stations are clean.

Helpful employee available to make suggestions

Friendly staff, good selections and great pet adoption events.

Always friendly but staff requires more training. Rung up our items incorrectly twice.

Clean and friendly. Lots of high end food gear and toys but also lots of great discounts on the clearance table. Great DIY pet wash stations that run long enough for me to wash two 60 lb dogs. I believe its 15 mins..and soap towels and waterproof bib in the $18 price

Very interesting variety of dog food

Great high quality selection of products

Awful process to get vaccines. 3 techs put my heavily trained working dog in choke hold who never had problems before at vet. Attempted towel over head before I walked out. Very angry and scared energy from techs. Left no vaccines given. Must wait in hot car in summer and hope to fit in tiny timeframe. No waiting outside allowed for anyone. Interns not real vets. Store items are limited for a spoiled big dog like mine.

they are always very helpful and have a great selection of products

The real value is in talking to the people who work there. Extremely knowledgeable and they guide first time pup parents very well.

There are many outstanding employees at this location and it's a quasi-impossible task to shine the spotlight on just one! Among the many great visits to this store, the one that has prompted this review featured Adrianne--forgive me if I have misspelled that--as the employee-extraordinaire. Picking up some canned food and furniture for my cat, I sort of trickled into a conversation with Adrianne at the register about my purchases--not unlike how one might gently float down a shaded creek during their childhood summers. At no point during our interaction did I feel I was being sold something or navigating stale small-talk found in a corporate handbook on customer interfacing. This felt genuine and I got the sense that Adrianne wanted the best for my cat, not for the company's bottom line. I also learned about her cat and we related about specific products or strategies to please our feline companions. The raw food sampler was/is incredible. It allows me to try out a higher quality diet for my beloved kitty in a convenient, wallet-friendlier way than the previous raw foods I had bought many years ago. No more ponying up big money for a huge pint of frozen rock. Now I get to try out all the different flavors--including the exotic ones--in easy to manage, smaller containers. That removes the headache of timing out your thaws and breaking your cutlery trying to scoop out frozen chunks. It's a Rawvolution! Sorry. Adrianne understands what's best for our pets and puts that first, which is why she offered to provide a discount on the sampler. That's the mark of an employee that values what the customers value: the wellness of our pets. It's a great store, but this is an exceptional location thanks to Adrianne and the others that staff this store.

Super friendly, knowledgeable staff! Good, natural selection.

My go-to store for quality pet food. They stock premium, healthy items and shop assistants are super friendly and always on hand to give great advice. Given the high-end brands they carry, some goodies are expensive but your dogs will benefit in the long run. The best pet food spot for miles.

Always welcoming and great staff!

The gal who helped me was awesome. She answered all my questions and got me the products I needed for my new pup!

Knowledgeable staff gives signs to look for with regards to pet health.

The staff are so friendly and they all LOVE dogs!

To be honest I confused Pet Food Express with the other big chain stores. This place has a great selection of raw food and specialty food for your furry kids. Friendly, knowledgeable staff... What more can you ask for?

Great store for pet lovers.

I've always loved the products and service at this store but I was very impressed today when Liam took the time to provide his recommendations for puppy food ( plus show them to me and write them down for me) with an in depth explanation, and took the time to answer all of my questions thoroughly. Stellar service.

Employees are always so friendly. Great selection of treats, easy to find and well organized. We have used the self-service dog wash a few times, and I think it works great. Just try to remember to brush your pup out before going (we keep making the mistake of not!).

Incredibly helpful staff!!! We entered the store with a newly adopted puppy that wasn't well behaved. Liam and Sam taught us some helpful tricks for keeping our pup distracted while they helped us find all the supplies we needed. They were both very knowledgable about all the products in the store and helped my partner and I understand what options we had and what kinds of things we should watch out for since our pup has a pretty strong jaw. They gave us information about dog trainers in the area, and also showed us some basic training strategies for getting our dog's attention while in a place with a ton of distractions. Couldn't have asked for more -- so thrilled to have found this store with such wonderful employees!!

Liam the manager provided world class service! Even following me out of the door to give extra advice

Amazing and kind employees! Super helpful and cared about our experience. Honest advice. I’ll be coming back!

Friendly clean customer service by the staff

In our time of crisis our dogs need to be well taken care of just as us when I walked up I noticed that only one person was actually up interacting and helping with tons of costumers while the TWO managers SAT inside not contributing to help the chaos I am sincerely sorry for the workers that have to deal with large numbers of customers alone a specially in times like this.

This is probably the store we like to go to the most out of all petstore chains. We had a really good experience today in particular. The employee that helped us (Margaret) was really friendly and knowledgable. We were trying to get camping accessories and food for our small shiba. She walked us around the store and gave us a lot of recommendations and answered all of our questions (we had a lot). We ended up purchasing a couple of things she recommended. Our shiba, who is usually very nervous and shy around new people was comfortable around her too! Overall, a very nice experience.

I've always loved the bay area Pet Food Express stores, this one included! I like that they carry higher quality food and have a nice raw food selection as well. In fact, the Pet Food Express in Fremont was the first place I learned about raw cat food about 10 years ago. The employees are super friendly and knowledgeable, and really get animals and what it's like to be a furbaby parent! Their selection isn't huge but it's perfect for what I need, and they are more personable and helpful than the big box stores. I also appreciate their buy 3 get 1 free deal. I use it all the time! Check them out of you haven't already, highly recommend this location.