Bridewell Hilltop Kennels Novato, California

38 reviews

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Reviews: Bridewell Hilltop Kennels (Novato)

All reviews (38)

Yelp (24)

Google (14)

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Leonardo Le Merle

a year ago

When I went to pick up my dog she had a sore on her tail, probably from chewing out of stress. Totally raw, very painful. People who work here failed to ever notify anyone in our family that this was happening. She also dropped from 40+ to 35 lbs while here. My mom (who is by no means a veterinary nutritionist) provided improper feeding instructions, when I asked if they had started feeding her extra I was told something like “those are the instructions you gave us what did you want us to do?” Maybe let us know she was losing weight and use common sense to feed her more! Communicate. To put into perspective that’s like someone dropping from 180 to 155 in a matter of weeks. Really terrible guys, do better. Would not recommend anyone keep their dogs here, Tails of Terra Linda provides much better service. So sad to think other dogs might receive the same treatment.

Jay Williams

2 years ago

People are friendly price is good and our dogs love it there

Sunshine Hearn

2 years ago

Ann and staff are great!!

Elizabeth Rice Ramirez (ElizaRami)

3 years ago

Super nice people and they take good care of my dog.

Tom Lemay

3 years ago

It's been the ONLY kennel my Siberian husky doesn't freak out when I board him The staff are friendly I really trust these people

Angela Setiadi

4 years ago

Looks like a puppy mill, will never take my dog here would be too traumatic

Christopher Nalls

4 years ago

I read about this place and thought it had good reviews. I brought my Guinea pigs there and left the people with veggies, food, hay and strict instructions for each day. When I picked them up I found them without hay (terrible for a grazing animal) and there water bottle had a different drink lid than the one I brought. Which means they switched with another guinea pigs. Fatal mistake as this could cause my guinea pigs to get ill and potentially die. I will NEVER ever leave any pets here again. From my point of view my pigs were not fed correctly and could have been killed due to contamination of water bottle lids. STAY AWAY! I am not sure how these people are diamond certified but if you care about your beloved furry friends (dog, Cat, guinea pig, etc) don’t bring them to this dungeon. I have another trip coming up and have chosen to take my piggies elsewhere and pay twice the price as this place does not understand animal care.

M Fer

4 years ago

I really, really wanted to like this place as the staff seemed really nice. My dog was stressed being in a small kennel and unless you pay extra for them to walk your dog, that's where your pet will stay. At least that was my understanding. I paid for the extra walk a day.

Neal Talley

4 years ago

We use Bridewell for our cats. Happy with the service. Used them for over 10 years.

Karen Boschert

6 years ago

They are very nice and clean facility, they treated my cat very well.

Bharat Dogra

8 years ago

Just single words for that awesome. Really Safe, clean and fun place for pets boarding.

Howie Rorke

8 years ago

I checked out this facility and you can hear the dogs barking and crying from down the hill. The staff were friendly enough but the conditions looked sub par and the dogs seemed intensely unhappy, more than normal separation anxiety from being boarded. Yelp was overall favorable but there were a few horror stories I should have taken more seriously before coming to check out the facilities. 3 of their previous 4, now 5 including this one, reviews on Google+ are from people in India, and within the past month. Not a lot of vacationing in this part of Marin, and I bet people wouldn't bring their pets from India to board them while on vacation. Disingenuous, and a little alarming at how those reviews came into existence, I would imagine you could buy reviews fairly cheaply from people overseas.

Preeti Sharma

8 years ago

I trust Bridewell whenever i need go out on vacations. It's like second home for my dogs. You can also avail plenty of dog services from Bridewell.....

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Bridewell Hilltop Kennels, California, Novato

325 Sunset Trl

Business Hours


8 AM - 12 PM


3 PM - 5 PM


8 AM - 12 PM


3 PM - 5 PM


8 AM - 12 PM


3 PM - 5 PM


8 AM - 12 PM

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