Northridge Pet Hospital Northridge, California

I called to simply ask if they were allowing us in with our pets. The woman over the phone rudely said no, it was like my question was a burden. To top it she wasn’t kind, in completing the phone call. You know.. like basic customer service etiquette … I don’t understand why her tone with me had to be rude. I have worked in customer service for years, and I am always friendly when speaking to others in that position… (FYI: my cat is very terrified of vets, and it only works for me to be present to hold her still I am not exaggerating, it is fine that your establishment doesn’t allow it, I was just confirming wether I could go to your establishment or not )

These people are amazing. I had an emergency with my dog and they were the only ones who were willing/able to see her. Dr. Antonelli was so nice, patient and very knowledgeable. I really appreciate all their help with my dog.

Don’t take your dog here!!!!! The manager maya she have the most bad attitude I have seen in my life!!! She got made on me because I got late of 4 minutes to the appointment! She is so rude!!!! I never will back again!

I was not told by Allison who confirmed my appt the day before, that I should call from my car when I arrive. Upon entering, I was rudely addressed with a statement "we aren't allowing any customers inside". She could have been efficient in her job and advised me of that. No, instead she got a rude reply from me. There was no one there but me. I asked for my dog to have her glands expressed, which was only $30. When I got a call from the vet, Dr. Meredith Rettinger, whose name doesn't even appear on the invoice as the vet who examined my dog. She advised me my dog had an allergy, charged me $55 to Consult/Exam/Office Call as worded on the invoice. I was charged $115 for a Convenia Inj 1ml-2ml $70 for Cytopoint Inj 30mg 20.1-30 lbs $30 Shave and treat wound (hotspot already healed) $30 Express Anals $65 Brave to Medium Green 22-44 lbs FOR ONE PILL Totalling $365... And I had the pleasure of speaking to Diane (at least thats the name she gave me)... sounded more like Mai. The original quote was over $400, I told her another time... I wonder if the vet knows how her staff treat people. Diana told me I couldn't return the 1 pill for $65. Found it on Amazon for $27, 6 doses...When I got home and looked at the breakdown I could not believe it. My bad for not checking before I left. Oh and the vet threw in something about plaque on her teeth???

We’ve been here for over 30 years. I have had Dr. Mei-Tal save my pet from Parvo. I can’t begin to tell you how wonderful they are!

California is fully open and they still want you to wait out in the car and talk to the doctor on your phone we’ve had our vaccinations kids can go back to school but they won’t let you in with your pet so I went to a different vet nary that allows you to go in with your pet I think they’re just taking the easy way out it seems like trying to get the teachers back in the classroom they didn’t wanna do that either

Friendly staff and great service from the Vets. They remember my dog's names and conditions as soon as I call, very personal and shows they care.

Such caring staff, they are fantastic with our dog, highly recommended!

These place did nothing for my dog and keep it for 5 hours. They tell you that the dr. Will call you and who call you is the personal who work there. They want me to pay $375 for exam that the dog didn’t need and the medicine $23 for one pill. That is was not for what we went to be check. They really rip you off just because you love your dog. NO i didn’t make a mistake reviewing these expensive place, you should not answer a review that way, we have received if you want me to publish I will.

Very caring and friendly. I trust them with my pets to get quality care at reasonable prices.

this place is the best pet hospital EVER i’ve never been to. they are so good with my staffy and gentle with her. the reception (Mya) is soo sweet, professional and gentle with any dog. the doctors are very good in regards to explaining things to owners of the dogs.

13 year old dog needed a senior dog check up and his ear drained due to an infection. Contactless appointment and extremely affordable. Best experience ever! The Vet here is top notch and I highly recommend!

Great place to take your animal children... Haha they are professional and very kind. No problems in social distancing and keeping safe.

Very nice staff. They take time to answer questions and always seem to be able to get an appointment in a timely manner.

Don’t trust the other reviews. They tell you to come in at a certain time and then they try to squeeze you in earlier and when you come at the time they told you initially, they say it’s too late it’s a big s*** show do not recommend go somewhere else to save your pet and money.

Excellent service thank you very much

Here they take great care of your pets. If your like me and have pets like famiky take them here and you will see the love an kindness they offer. I loved how they took great care of my cat and my brothers dog.

I set up an appointment and was taken care of pretty fast even though it was the first time coming to this vet. We have 2 cats that needed their shots and the nurses took good care of them.

Great people an they do their best for our pets, which I think is great. I appreciate everything they do .. Happy new years an bless them an there's

Amazing experience with a great doctor & extremely friendly staff !! Highly recommend this place!

They are expensive but I like them

Don’t go here! The lady at the front desk and who handles the phone calls and takes in the pet are trash. They don’t know how to treats people not do they know how to treat animals. They had our poor Cat wait in the car with me in 100 degree weather and I previously called to make sure I would be able to wait with me cat indoors with the AC. They were not compliant with my request once I got there and then complained that my cat was pacing when it was their fault she was like that. They are down right rude and shouldn’t be handling any costumer nor animal at that. This place needs new staff ASAP

My babies are two dogs ???? ???? my girl just get surgery last week and she is doing well and recovering from surgery ???? thanks you ladies doctor and nurses supervision to the fullest high light recommended to everyone

They are taking Covid-19 seriously and still caring about our pet's health. My cat isn't always easy to handle and they took good care of her all the same. Very happy with this new vet for us

They take great care of my puppies. The staff is super friendly and thoughtful.

Quick, efficient, appropriate COVID precautions. Great place!

I have an appointment at 11 o'clock I was running late by 2 minutes only so I called to let them know I was going to be there at 11 02 And the lady said I can't come now because I was late. with this virus and everything going on she couldn't give me 2 minutes My dog leg was hurt and they didn't care. I waited 24 hours for this appointment every since they hired that new girl everything been no. I have another dog and this is the hospital it goes to for 6 years They treated my other dog with love and care until this other girl came now everything seems to be no I guess I have to find another vet since they doesn't care about animals anymore. The people at the desk are not nice to you when you're Scared or sad for your animal. She just hung up didn't evening reschedule me another appointment at all she just didn't care and that broke my heart.

Super friendly staff, reasonable price and professional service!! I’ve been to some sketchy vets where they charge you everything and anything if they can. There is a reason Northridge pet hospital get so many great reviews :)

Really appreciate the staff here, they have amazing compassion and understanding. Thank you for your service

Great place!! The staff is friendly and knowledgeable. It's so easy to get an appointment right away.