Rock Dog and Cat Los Angeles, California

I've only ever came here to get the smartbatchdog freeze dried dog food. Every time I've came here he's given me a hateful vibe. Condescending in explaining how to work the dog wash system, I let it pass. Not signing me up for a rewards program account, but signing up my partner, I let it pass. I finally get signed up with my own phone number by his female associate and she explains to me the rewards program. She scans the same items I always get and says I can collect points that equate to money off. Cool, I spend about $100 bucks a month on these. Several months down the line, I decide to go pick up the food instead of my partner. Peter not only ignores my existence. But proceeds to help someone who wasn't waiting in line but still looking at products. The woman tells Peter, he can service me first since I'm ready and she's still looking. Peter barely acknowledged my existence and tries to make conversation because he knows why he ignored me in the first place. My partner is standing right behind me while this is happening. Peter doesn't ask for rewards phone number (as expected) and acts like my purchase doesn't qualify for the rewards. He then SIGNS FOR ME ON MY PURCHASE BEFORE ENTERING THE NUMBER SO I CAN'T USE MY REWARD OR GARNER MY POINTS. As a person of color, I've experienced this type of passive behavior. I know where I'm not wanted. If you experience any passive aggressive hate here, just know you aren't alone in how you feel.

Very nice staff, always helpful. Large inventory for a small shop

Nice people and great service. They won't have the typical grocery store brands, but they do have a bit of a variety of the more natural brands to choose from.

Great self pet wash do it your self

This place is small but it somehow has everything I need! I came here frantically looking for kitten formula after we ran out and Petco didn't have any and this place did! The employees are always so friendly! This is my new go-to pet store!

Perfect place to give your dog a bath yourself. Only 15$ ..they provide the soap, an anti-flea rinse, and dog conditioner. As well as brushes and a professional dryer. My pup came out salon beautiful and it took less than 20mns . I'll be back again and again for this. It's totally worth it

Great pet store, owner and staff are friendly and knowledgeable. Big fan!

We took our kittens here for their last round of vaccinations. The vet was super helpful and we had no wait time. It was a great experience and I highly recommend.

Great customer service and quality selection of both wet and dry cat food.

I just started going here during quarantine, and every time I go I have such personalized service that I will never go anywhere else. The people working there truly care about animals, and will take as much time as is needed for you to feel confident that you are giving the best care to your beloved pet. Even their phone service is wonderfully understanding and helpful. Thank you to the whole team!! I'm absolutely recommending you to all my friends!

The best in the area! Thank you guys!

We moved out of NELA over a year ago but still stop and shop here at every available opportunity. Great, knowledgeable staff and good selection/prices

Great Local Business. Always friendly, always helpful. My dog recently passed away and I was planning on donating several of the bags I purchased a few weeks earlier. They gladly gave me a refund for the products. Very unexpected and very thankful.

What a great experience you have when you visit. The knowledge and selection offered here is top notch. Honestly, I don't know how we didn't find them sooner, but I'm sure we won't be going anywhere else moving forward.

Extremely helpful and friendly and all who reviewed this place is absolutely correct. I highly recommend Rock Dog and Cat.

Peter and his team are friendly & helpful and the store has a great variety of inventory so I usually end up leaving with more than expected.

Everyone there is friendly &sort helpful. They know their products. Peter is really good at suggesting products with good information to back up suggestions.

Very friendly and extremely knowledgeable.

Came to Rock Dog and Cat to get some stress remedies for my shepherd who is terrified of fireworks. Peter, the owner, was so helpful! He explained to my mother and I, which product he trusted most and how to use it. I am very content with his fantastic customer service! A trustworthy small business, my family will come back to for any of our dog’s needs.

Great dog washing stations and very kind employees! Overall a wonderful experience :)

Everybody there is knowledgeable and helpful.

Really love this store, very affordable and friendly staff (they remember me and my dog even though we just started going there). Another great perk is they provide free local delivery (sometimes same day if you call early enough, I once called to place a late order and they were really accomodating in getting it out that day even though I told them it was no big deal). Whenever I am on the phone and have questions about their inventory they never make me feel like they're rushing to get me off the phone even though they always have customers in the store -- just overall fantastic customer service. Please, support your small local business.

Went in casually browsing for a new toy for my dog. I was amazed at the variety and quality of the items they offer! They sell toys that are both extremely high quality and hard-to-find. The sales clerk that helped us was very helpful, friendly, and informative. Overall, a gem of a place that offers both basic and specialty dog/cat supplies. Great for any pet owner with special needs of any kind!

Peter the owner and his crew are the best! Forget those chains go to the rock and support a local, independent pet store.

Friendly and helpful. Variety of healthy pet food and treats.

Helpful and knowledgeable owner and staff. If they don’t have it in stock, they are happy to order products for birds as well as dogs and cats.

This is our go to pet store. The people are nice and it's well stocked with what you need for your pets health and happiness. We recommend this place to our friends and to you.

Rock Dog and Cat is my favorite local pet store. They have a great variety of food and doggie (and kitty) paraphernalia; I pass by about twice a month to stock up on raw dog food, cod skins, and other treats. Also, the customer service "rocks"; the staff is friendly and knowledgeable - they genuinely care about the work they do. Also, the owners opened up a dog wash next door; am hoping they consider a pet grooming service for those of us not inclined to the self-service... tee hee hee =)

Great service and knowledgeable friendly staff

Our one stop shop for your pets needs. Recently recommend here, by mother in law. Very satisfied!