PetSmart La Quinta, California

I truly recommend Jamie for your pet grooming,, she is so sweet and she does a great job,,,, and the other lady that checked us in was very nice ,,,,

Always a great place to visit. Fully stocked.

Took one of my pups here to get groomed and couldn’t be happier with the experience. Jenelle did a wonderful job and is sweet as can be- highly recommend.

Wet cat food, barely in stock.

Got our long hair dog groomed and were so happy with the results. They were able to get our pup in earlier and on just a days notice. Very impressed with the staff, will definitely be coming back.

I love coming here with my dog!

Very little on shelves, and no Greenies.

I took my 2 doggies to get groomed for the first time at Pet Smart. I have one doggie, 15yrs old that has arthritis, and I was concerned about the handling of him. When we first walked inside the grooming dept. we were greeted by all. The girls made my doggies and I more relaxed. I was so impressed by their actual concern and caring for my doggies. Our groomer wasn't quite finished with the doggie she was working on, so I had a few minutes to take it all in! I watched the groomers, how they handled their 'client', while grooming. They really handle them with such care. I felt so confident after speaking with my doggies groomer. She checked each of my doggies ears, eyes, and body. She listened when I pointed out some growths on my older one, so they wouldn't be touched with the shaver. I was so impressed. All in all, my doggies not only looked good but you could tell they were well treated. This is my doggies new salon from here on.

Always friendly and helpful when I come here

The groomer Cynthia did an awesome job on my job on my Oreo and I'm certainly taking him back to her for future services. Very pleased ????

Just got a new pet for the family

Such a nice store so many items to chose from for each of your pets, would sure be going back, such friendly staff, and very clean and sanitized for all their customers and pets

Used curbside pick up today and it was easy. Order online and skip the line at checkout.

Update July 2021: My wife and I have been coming here a lot more frequently for pet supplies. This morning, my wife wanted a hamster, so we got a roborovski hamster from this location. We drove straight home, but after we brought the hamster home, the hamster had what appeared to be a stroke considering its behaviour and died after an hour. We suspected either stress or the 10 minute drive and the 10 AM heat got to her, although the latter was hardly an issue at that time of day. We brought the hamster back to this Petsmart, and the cashier was very nice and understanding. However, an employee, presumably a pet groomer from what we could gather, came out and started inquiring about the cause of death. She seemed hell-bent on looking for our fault in it. She said she wasn't sure if it was a heat stroke or if the hamster was attacked by another hamster (which we don't have), although we feel like the lack of wounds should've made it obvious it wasn't the latter. She then went on mention how there have been no issues with their hamsters lately, which is when I pointed out that they have a hamster with a craniofacial abnormality/hydrocephalus for sale at the moment. She said she doubted this because the hamsters are checked twice a day to see if anything is wrong with them, but after she took a look, she acknowledged there was an issue with the hamster. She asks another employee who put the hydro hamster in, and the employee thought the hamster had "some sort of Down's Syndrome, but is otherwise fine". Going back to the original issue, the pet groomer lady goes on to say that our hamster has now "definitely" died of heat stroke because "the hamster was hot" (for clarification, the hamster's body was cold up until after it died, only becoming hot once we drove down in the afternoon to Petsmart. We mentioned we recently brought home a leopard gecko is similar heat to which she replied, and I'm not paraphrasing here: "Leopard geckos are desert animals and hamsters aren't and are from somewhere fresher". I assumed it was common knowledge that hamsters are desert rodents, but evidently, not to Petsmart pet groomers. I'm unsure of why she came to us to inquire about the hamster's death as she was not involved in the refund process nor did she appear to be a caretaker for hamsters. I can only conclude that she was curious and decided to get involved, which I find to be very inappropriate given the circumstances. My wife and I care about all of our pets and, despite the short time we had this hamster, we were saddened by what happened. This, along with some other recent experiences at this Petsmart, have put my wife and I off of going back to this Petsmart in the future for anything.

Lots "O" stuff for your pets and Best friend too

I love pet smart.. I'll only shop there for my bunny

I've always liked this store for all my doggie's needs.

So organized! Loooove playing with the kitten! The cashier was super nice and she knew so much about what I should do for my bearded dragon❤️

Found what I needed. Friendly employee.

I purchased 2 anxiety jackets for my furbabies hoping it will help them with the fireworks this year. You see my Chiweinie gets horribly terrified and starts shaking uncontrollably for hours. The Pit bull not so much. He is more of an investigator about it. None the less I got him one too. By the way they had em both at the La Quinta Store. Love the selection. Anyway long story short. ???????????????? Loved em. Last night it all began and my chiweinie was still a bit scared but she was not shaking uncontrollably like she normally does. I love these jackets. I was so afraid of her getting a heart attack. Protect your fur-babies. They will love you for it.

I just want to say that I am the person that always intends to leave a review and is too busy to follow through! However, sometimes people that are just Outstanding and go above and beyond with their job that the least I could do was share what an awesome person he is!! I’ve been to MANY Petsmarts cause I live in 29 Palms and only have a Petco and they are not my preference. I’ve never had a bad experience in any but like any store if you have questions the answers are very short, vague, with a I don’t want to be bothered kind of feeling. To start Aaron is very admirably humble! He was the hardest working person in the store and yet somehow I was surprised and yet not to learn that he is the store manager when I asked who the manager was to make sure his boss new what an outstanding job he was doing. This the reason why I will finally write this well deserved review! My dog has been through some trauma that veterinarians evade and don’t engage conversation with me about even when I had questions. It was refreshingly just matter of fact, no judgements, and straight to the solution! He is SO extremely knowledgeable! I was very impressed! Cheery, upbeat, knowledgeable, and out of the way helpful as can be! Not in a rush (or so he made it seem), thorough and not rushed like your being a bother just trying to get a question answered as they are running around, can’t be bothered to even halfway answer. I hope this place is smart enough to see how fortunate they are and value and advance him quickly! Because if they don’t it won’t be any time at all before someone doesn’t snatch him up realizing his potential and value. KEEP UP THE GREAT WORK AARON!! I can’t thank you enough for all you info and knowledge. I’m so used to going and buying the wrong thing 3 different times cause I can never get any help, than treated practically like a criminal when and if I even bother to return or exchange them! You set the bar pretty high and I thank you to now know what it’s like to actually be treated and valued as a customer! Sorry this is so long and it may seem like I’m exaggerating so let me reassure you that is incorrect! I also have a son his age so again I hope someone who can truly acknowledge his efforts will read this! Thank you Aaron, that was unthinkable abuse that needed to be shared to get the right help for my baby and you’ll never know I can’t thank you enough just for being you!! God Bless You!!

Always great coming to petsmart.

I’ve been coming to the LQ store since it opened. We have 2 dogs, 4 cats and 5 geckos! In the past 6 months or so ( either more or less) things have really changed. I use to come in and get crickets for my geckos and whoever was there would talk to me, ask me what I was feeding, ask questions about them or share experiences about their lizard, reptile etc. Now I’m lucky if anyone talks at all! Last week I was there and I swore I’d never come again. I waited 15 min to get help with crickets. I went to the register and asked if they could call someone for me and there were no customers in line at all. It still took another 5 min! The girl that does it now is so busy talking into her headphone/earpiece that she never talks to me.. she was having a conversation with someone on her earpiece ( I think employees at the store) and when she finally turned her head to look at me I realized she was talking to me!! She never said hi ! She never acknowledged me.. she just said ( as she was looking inside the cricket enclosure, how many do you want. She had to ask me twice because I thought she was still talking to someone else! These people have no idea how to relate to customers at all!! What happened? Where did the good employees go? Once I find another pet store close to me I WONT be coming back!

Terrible customer service. I visited the La Quinta store 30 minutes before closing. I asked to purchase a guinea pig (I already knew which one I wanted). The cashier called the manager. The manager came out and told me their pet section was closed. I never read anywhere on the website they cut off animal buying at a certain time. The manager was very rude to me and sarcastic. There was only one customer in the store and 3 employees that could have helped me. I’m never visiting this store again.

Should probably call them to make sure the items are in stock before making your way to the store.

Aaron was extremely friendly, knowledgeable and helpful.

They have what you need here.

Very courteous employees helping us to find what we needed.

The staff was nice, and had a good selection of pet accessories, but surprisingly very few actual pets for sale. Pretty much nothing but fish left.

Didn't have the food brand for my dog. No one could answer my questions.