The Reptile Room Hayward, California

Super friendly staff! Lots of cool reptiles and very cool displays.

Love this place! Great place to learn and see animals

Friendly staff knowledgeable in getting your first reptile friend or a ton of options for keeping them happy!

Rude customer service, not helpful at all.

First time visit, wow... a great selection of leopard geckos, bearded dragons, chameleons and a few more different kinds of reptiles... Helpful and knowledgeable staff..

Great customer service. ???? They can answer all your needs. Would recommend.

I 100% can't believe I've just now gave them a review. This place is great and Logan is crazy knowledgable. They have great prices, and if they DON'T have it they generally are getting it in soon. I am there literally four times a month, and super glad these guys are still doing well post Covid, because everywhere else pales in comparison. Highly recommend.

I will give this store 1 star and let me tell you why honestly. If I could give minus star I will do so. -5. I went to the store with my friend to visit the store because we see that they have one panther chameleon and we really want to get one. We asked for suggestions of setups and food for the pet and they explained a bit. So far so good. Then they suggested that they can offer a full setup packet for the chameleon if we buy it together with the container box, UVA, heat light, branch, soil etc. I was asking if we do so, will they be able to do any discount, and they say yes, for 10% off. That sounded reasonable, so I asked them to go ahead and calculated the overall price. Here is where things started to go wrong. They said it was 1000 USD after the discount. That sounded unreasonable to me, since chameleon was 500 USD, the container was 200 USD, the rest of stuff couldn't add up to 300 USD. Then I asked them to list out the items in the set, and I found out that they put the more expensive option which was 300 USD for container. I asked them to change back and they did so. The 200 USD container was not out of the box though, it was just put outside. But I believed them and thought there won't be any problem. When we went back home, we noticed that one door corner of the container was BROKEN and I drove smoothly all way. When I called them for this issue, they said everything is FINAL SALE, all items are 100% in perfect condition and they doubted if I broke it in highway. Well, that's hilarious, if they don't believe me that I didn't break the container, why should I believe them that everything is 100% perfect? Not to mention that the lamp is also broken. It is in a brand new box, but when we turned on the switch, the light wasn't on. So, where is your 100% "perfect" condition? -5 stars no doubt. If you are interested in panther chameleon, go online or somewhere else and never come to this store.

I appreciate all the reptiles they have. We purchased our leopard gecko there and they were so thorough with getting us set up with everything we needed.

Waste of time when it comes to special orders. Guy who worked there today's response. Well I didn't place the order so I didn't keep track... well if we came in asking for an item and the lady places it to arrive by today someone who works there should be responsible. They don't have a good variety of frozen rat sizes too.

Nice shop! The guy behind the counter was very helpful. I guess that's what you get when someone loves their job and are thankful for your business. I will definitely

Always so friendly. Great customer service.

Great selection of reptiles, knowledgeable and very helpful

Lots of options and the shop clerk was very helpful, she helped me pick out everything I needed for my savvy monitor

It wasn't as big as it looks from the outside, but all and all it's a nice place my son can't wait to go back to get his gecko

They are always very helpful

Great Place, The Staff Is Really Helpful And Knew Everything Me And My Kids Asked, And There's A Big Monitor ???? In The Front... The Cashier Was Hot...

Very nice people along with cute reptiles

Had all kinds of reptile speces

Over priced sadly, I know they gotta keep the lights on, but they had a measly bag of dirt at triple the price of other places I go. Atleast they have a solid selection!

Have some great reptiles and bored them as well very affordable

Aron and Logan and the rest of the staff are very friendly and knowledgeable. The owners and staff always go above and beyond. I have purchased 3 reptiles from them and I will continue to do business with this amazing business.

Live crickets are expensive here. For 200 crickets is $28 plus tax. At Pet Club you can get 200 for $13 before tax, that's less than half the price.

These people know their s#!t! Highly recommended...

Always nice, friendly, and helpful.

Great place with excellent helpful & friendly staff.

Loved it, staff was very nice and knowledge.

The best reptile shop in the bay area and beyond.

Bought a B.Hamorri from them and my experience was great my sling is doing really good.

Reptile food is over priced