Ruff Haus Grooming Costa Mesa, California

214 reviews

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Reviews: Ruff Haus Grooming (Costa Mesa)

All reviews (214)

Yelp (186)

Google (28)

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Karolina Bryner

2 years ago

We really love the work that Ruff Haus does, however, the amount of time that it takes to groom our small dog is NEVER consistent. Sometimes, it takes 2 hours, sometimes, she is there for 4+ hours. We almost always get the first appointments in the morning, so it’s very confusing. The other female groomers are incredible and are very kind in-house, however the owner has little to no customer service skills and can definitely come off as rude or stand-offish over the phone and in person. I would love to keep bringing my dog here because the quality of work is decent, but the customer service isn’t great, the timing is inconsistent with no explanation as to why, and the owner could use some customer service work with his clients. Unfortunately, after 4-5 times of the same issues, we are going to go with another groomer.

Mitchell Popp

3 years ago

They have always done an amazing job with our little Maltese, would recommend them 10/10!

Tung Bui

3 years ago

Friendly service and always gets my dog's hair cut the way I want it.

Sherry Spurgeon

3 years ago

GREAT service! My dogs enjoy going each week.

Sam Wozniak

3 years ago

Been taking our pup Charlie here for a couple years and never disappointed.

Monique Butler

3 years ago

Excellent. My pup always looks her best. Thank you Kevin and crew

mommys rules lol

3 years ago

Clean place my Lola always looks great after viciting Kevin ????

mickey buratti

3 years ago

I called to make an appointment for my dog, and the guy on the phone was just rude and not helpful. I hadn't been there so I had a few questions but this guy acted like I was bothering him and said do u want to have appointment or not. I chose not.

Marlene Felter

3 years ago

Just took my two little guys in for a nail trim. It was the best job ever! I will definitely be back. Kevin did a great job!

Jamie Motley

3 years ago

Love this place! I bring both of my dogs here. They always look amazing. I always recommend to my friends

Diane Woods

3 years ago

I was nervous trying a new groomer today. This team did a great job on my 16 yr old Malti-poo and my 6 yr old Maltese. I highly recommend Kevin and his staff- and my pups and I will be back!

Clifford Rosean

4 years ago

They do a great job with my dog Rufus.

Sean McCrea

4 years ago

They gave my dog a stroke and he was never the same. Be warned!

Kathryn Grant

4 years ago

I called and got a same day appt. I was very happy with everything

dana kennis

4 years ago

Good job on our little dog, but the owner isn't very friendly. The female assistant is nice, though.

ALMAJD Noaman

4 years ago

Nice place and excellent service they have lots of wonderful cigars, good prices and always there are new offers. Go on like this, guys

Spart Arguello

5 years ago

Simply the best in The West

Steve Collister

5 years ago

Kevin is the best! thank you so much for your cuts with indo

Sean & Bren McCrea

5 years ago

These people almost killed my dog overheating him in the back. If you love your animal beware. My dog has never been the same since. The owner agreed to pay for the vet bills to fix him but then stopped after a few treatments.

Renee Morgan

5 years ago

They were busy. Kevin was able to get me the next day. My dog Mikey and Katie were very excited and happy to see me. They looked beauitful. Great price and professional.

NelMay Rozales

5 years ago

I took my puppy for the first time, and I was surprised, from the Asian guy, he has the worst customer service. And when I pick up my dog , same thing really bad customer service again, and the grooming was terrible. Not happy at all. NOT bringing my dog here ever again

Natalie Cummins

5 years ago

Wonderful! Make sure you have MADDIE trim your dog, best I’ve ever seen!! Loving and exceptional quality and care.

Ferdie Ang

5 years ago

love taking my dog here. quick, simple, and great at what they do.

D G

5 years ago

Best groom my two pups have ever had!!!! Thank you for fitting us in Kevin. Your team seems very sweet and professional! Can’t wait to bring them back!

Chrystal Swope

5 years ago

My puppy had a great experience there.

Shannon Jauch

6 years ago

I have 2 large black labs and 1 small dog and they do a great job with the nail trimming. He takes the time to cut and round off the nails and the price is good.

Dawn Isley

7 years ago

Outstanding! Exceptional care and handling - Amazing results! I highly recommend!

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