Pet Food Express Alameda, California

Great customer service, friendly, informed staff and well stocked.

Oh my God after waiting in line for my cat to be seen I go to my car back up and I was sideswiped hit very hard shaken up with my cat in the backseat I was exchanging insurance information when they called for questions I told them I would call them right back and they ended up bumping my appointment for 4 hours later which I find unacceptable I will never shop there again

This is by far the most accommodating pet store I've ever been to. IF YOU HAVE A DOG REACTIVE PET, COME HERE. We have a dog who is reactive to other dogs, but also has tons of fur that requires the heavy duty dryer for each bath (can't wash at home). We came in to use the phenomenal pet wash area, and mentioned to the staff that maybe they could give us a heads up if another dog came in for a bath so we could escape. Not only did they give us a heads up every time a dog came in the store, they offered that we could come in for a bath in the morning before the open. We now have a great relationship with Anthony where I just have to call the day before and he'll let us in for 30 min before they open so we have the store securely to ourselves and can wash our dog without any stress. Our dog used to be stressed about going into the store b/c she'd occasionally hear and smell other dogs, but now she runs into the doors with excitement!! Her very own playground with no stressful stimuli! Everyone's stress is significantly reduced thanks to Anthony, the rest of the staff and their kindness. It's not common that pet stores recognize the spectrum of dog behavior, let alone put in programs that accomodate for it. They deserve all the support and business they can get. Thank you!!

Helpful with questions concerning ???? pet everything you need

Convenient location, reasonably priced, and very polite helpful employees. BUT MY ABSOLUTE FAVORITE PART IS THE DOG WASHING AREA. Has everything set up to do, plenty of space. Just love it.. Also, I love that they have a Veterinarian their few days a week.

Every staff member was immensely helpful and friendly. Each person made sure we knew that we could get a 4th toy free with the 3 we had already picked up. Everyone was also very knowledgeable about the stock, which is so important for us because we have dogs with specific behavioral and dietary needs. I wish we had a Pet Food Express where we live, but unfortunately we are just here visiting.

The staff was very helpful and attentive. I was grateful for their assistance: Thanks Jaime, Jimmy and Rachael.. They all seem happy to assist!

Great customer service and helped me with all my questions as a new puppy owner.

Everyone there is really nice and helpful and I always go there to get turtle pet food and it's a great price

The staff is super kind and informative. I appreciate this place!

Simple questions can't be answered by staff. I called to ask if the Vet was in on Monday 7/4, and was told YES, so I drive 20 minutes to get there only, the VET was not there, they don't even come on Mondays. I called again today, was told yes, the vet is here, you can come. I get there and of course, the vet can not see my pet. Incompetent staff, miscommunications, don't have a care, I don't know, but I'm never going back to this store ever again. Highly suggest that you call and get someone WHO KNOWS what they are doing before wasting your time coming to this location.

The staff is always welcoming and nice.

The staff is always ready to help. Friendly and professional.

Good experience the staff very friendly and knowledgeable.

Every time I visit, it's always a pleasure experience. The staff makes you feel welcome. KEEP UP THE GOOD WORK

Super friendly staff always very welcoming and ready to help

Awesome quality products with incredibly helpful staff members! I went here to spoil my little 11lb mutt with some fun stuff and walked out so thrilled with my experience. Ariel helped me and was patient, great with my dog and knowledgeable about all the products I inquired about. She helped me fit my dog properly for a harness, select the best treats for my little guy and was patient when my dog had a small accident (#2 ????) in the store. If you are in need of anything for your pet, this is the place to go, you will have an awesome selection and work with upbeat, knowledgeable staff!

I wanted to like this store, I really did. Close by and convenient to get to. But, their selections seemed small and limited. I wanted some cat treats and it was this small section, with very few items. The few to chose from were unappealing and off brands, that were I dunno, organic or something. Rarely, do I leave a store empty-handed.

Great service really nice people

Friendly and helpful vet staff!

Amazing customer service. All the employees are very knowledgeable and friendly. I would not go anywhere else to shop for my pets.

Been there many times, but employee wasn't as nice this time around.

Convenient location close to other shops. Helpful staff, always available to help you find the right product.

Amazing customer service. New pet tag engraver was awesome.

Helpful attentive staff, good selection of quality food, competitive prices with buy 3 get one free, clean convenient store.

Shout out to Kyle! He was very helpful and kind and helped us with everything we needed.

Most knowledgeable & helpful staff.

Amazing service. Friendly & safe

Super nice, lots of knowledge.

Went in for vaccination for our foster kitty and they did an excellent job of bringing in each pet separately and the vet was amazing with her. Highly recommend!!